Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,317 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order very securely packed, delivered early in the time window indicated when ordering.”

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Posted 4 years ago

“Great experience. Items arrived well packaged on time and in working order.”

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Posted 4 years ago

“Easy, reliable and good value from ordering to receiving the delivery. Impressive service, really good.”

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Posted 4 years ago

“Great prices and fast despatch”

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Posted 4 years ago

“Efficient service...Great price and communication.. Thankyou”

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Posted 4 years ago

“Very good service thankyou guys”

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Posted 4 years ago

“Great service thank you.”

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Posted 4 years ago

“Had exactly what I needed, no hassle to order and delivered quickly, what’s not t like.”

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Posted 4 years ago

“Very good price. fast delivery.”

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Posted 4 years ago

“The shipping method was stated as '2-3 Day Express Parcel'. It actually took 14 days before the shipment was arranged and then the delivery was made the next day.”

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Posted 4 years ago

“Bought a Clarke space heater which arrived within a few days, before the gas in fact which was ordered first, so very pleased.”

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Posted 4 years ago

“Item could have been better packaged. The contents came loose during transit via Royal Mail. I contacted them and they issued a full refund. No fuss. Was pleased with their customer service.”

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Posted 4 years ago

“Although the delivery was good and on time, unfortunately, there was a hiccup with the order, the wrong item sent, which set my work program out of sync but rectified and resolved within 48 hrs, hence four stars.”

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Posted 4 years ago

“The unit received is faulty. Customer service are not providing a refund and instead requiring a protracted refund process.”

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Posted 4 years ago

“Order (worth over £400) never arrived. Tried to phone them and the recorded message just says they only deal with customers via email. So there’s no way to speak to anyone. I’ve emailed several times over the last week and had no response. Utterly shocking service and now have no idea how we’ll get the money back as they’re completely uncontactable.”

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Posted 4 years ago

“Was thinking of purchasing a 3 x Clarke Heavy Duty Instant Garage as I have several cars that need to be protected during winter months but have been put off by a friends review after poor customer service. Severe lack of customer ownership and passed to a manufacturer whom negated their responsibility. Will look at other products unless Power Tools Direct review their after sales service.”

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Posted 4 years ago

“Hopless!!! Dpd lost my delivery and power tool direct won't do anything other ask dpd where it is. Both companies are a waste time and dismissive”

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Posted 4 years ago

“Purchased a Clarke instant heavy duty garage/ workshop,I had it 7 months worn on certain parts of roof now leaking,contacted Power Tools Direct to complain and they wouldn’t take ownership of the problem, and passed me on to the manufacturer who say it’s wear and tear due to windy conditions !! Poor after sales service from you Powertools Direct ! Won’t be buying anything else from you , and I will be letting people know about my experience !!!!!!”

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Posted 4 years ago

“Quick delivery, good product - great value.”

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Posted 4 years ago

“Can't fault them! Order came early and was spot on!”

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Posted 4 years ago

Power Tools Direct is rated 4.5 based on 14,317 reviews