Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,513 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. A good quality product arrived well packed and on time.”

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Posted 4 years ago

“Just refunded money. No reason or possible re order”

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Posted 4 years ago

“Easy to order and quick delivery”

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Posted 4 years ago

“Good enough service and speed of postage. However, products not as per the website images and were used. Screwdrivers had rusty tips and handles covered in rusty fingerprints and scuffs. Still awaiting to resolve the issue with sales team”

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Posted 4 years ago

“The ordering process was very easy and the goods arrived as promised and within 48 hours”

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Posted 4 years ago

“Order No. 1000318559 - your asking for feedback so here it is. Your response to email queries sucks, having no phone contact is ridiculous. I have paid nearly £800 and had no delivery confirmation or indeed acknowledgement of when to even expect my order. In all good conscious how could I recommend a company that treats its customers like you do? Please can you advise me when my order will be delivered as I have received no information regarding this. You took £787.51 on Saturday 21st August 2021 and you’ve asked for feedback on Monday 31st August 2021 and this is the only communication I’ve received since the initial email thanking me for my order. This is a disgraceful way to run a business and I would like my feedback to be passed to the Company’s Managing Director, Simon Humphries. Thank you. Lynnie Dicker”

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Posted 4 years ago

“Quick delivery, good price”

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Posted 4 years ago

“Ordered something and got something completely different! Said 3 working days delivery but turned out to be 12. W@NK!”

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Posted 4 years ago

“I have sent my product back and fighting for a refund it is only 1 speed the polish pads are very cheap and difficult to put on I am still waiting for a refund”

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Posted 4 years ago

“Fast, informative delivery (keeping me up to date a when to expect it), great prices and range of tools. Very happy.”

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Posted 4 years ago

“absolute rubbish, have phoned several times due to a compressor severely but no returned call due to damaged by carrier. All staff working from home due to covid I did not realise one could contract covid from your house phone, yes it is serious covid but a poor excuse, but just leave your customers in limbo”

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Posted 4 years ago

“Top quality product at an affordable reasonable price. Also the customer service is excellent. I'd highly recommend!”

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Posted 4 years ago

“Excellent, good price, fast delivery, great.”

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Posted 4 years ago

“Good price and service.”

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Posted 4 years ago

“They had stock when it seemed to be unavailable practically eveyrwhere else! Price was competitive. Delivery promise was fulfilled. Alll in all I'm very happy and will look to Power Toos Direct for my future purchases.”

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Posted 4 years ago

“Very pleased with product, price and speedy delivery. Thank you.”

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Posted 4 years ago

“Received the item damaged, however I have been advised that I'm getting a replacement.”

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Posted 4 years ago

“Ordered what I needed and arrived no problems, would def recommend to friends.”

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Posted 4 years ago

“Terrific service. Received my Black & Decker Strimmer in double quick time.”

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Posted 4 years ago

“Very good service from start to finish. Particularly around updates to delivery etc. Impressed!”

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Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,513 reviews