Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,326 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 5 years ago

“Very good service. 1 item purchased arrived 3 hours before the estimated time of arrival - no problem! So far as the second order is concerned, there seemed to be no mechanism whereby the purchaser could arrange for the item to be delivered to another person, so I now receive emails intended for my daughter!”

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Posted 5 years ago

“Generator arrived on time good machine for what I want it for and a good price very happy with my purchase .thank you”

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Posted 5 years ago

“Placed order took a payment and then told me you had no stock. Not impressed.”

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Posted 5 years ago

“Good Price and quick delivery”

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Posted 5 years ago

“Dreadful. Ordered a product (paint) that Power Tools advertised as in stock, took the payment and then advised the following day that the product was unavailable!! Dreadful service and I will not use them again.”

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Posted 5 years ago

“Items arrived ahead of schedule and in excellent condition. Well packaged. Items are of excellent quality. Would recommend.”

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Posted 5 years ago

“very pleased with delivery and product brought”

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Posted 5 years ago

“Rivet snap delivered in timely fashion.”

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Posted 5 years ago

“Great price together with a fast and efficient service”

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Posted 5 years ago

“I ordered a Karcher 5.The power hose was defective,I sent photos and I was informed that it would be replaced.I assembled the machine and destroyed the wrappings.I was the told that the part would not be replaced and to send the whole unit back.I said that the part was available on line.I said that I would return the unit to their Littlehampton base and pick up a replacement.They would not cooperate and wanted it posted.They were difficult,uncooperative and and did not want to offer any help.My advice would be to avoid this company......they are very poor”

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Posted 5 years ago

“Arrived after a couple of days of placing order... Excellant packaging... no hesitation in ordering more paint.”

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Posted 5 years ago

“Easy website to use, goods arrived on time”

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Posted 5 years ago

“Great tools, great prices but shocking customer service. I bought a bench grinder which showed up brand new with a wonky wheel. Only option was for me to return it to Clarke to have it assessed and potentially repaired. I asked for a full refund which was refused unless I returned the machine at my own expense. Since then I have diagnosed the fault for them and sent videos demonstrating it. Still no response and no phone number to call. I will never buy from them again.”

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Posted 5 years ago

“To put canister in paper Jiffy bag not only did it delay half of the caps were broken”

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Posted 5 years ago

“Excellent! Ordered on the Sunday and received on the Tuesday! Would definitely use again! Thank you”

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Posted 5 years ago

“Trimmer line replacement arrived promptly.”

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Posted 5 years ago

“Good prices and packaged up well for delivery”

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Posted 5 years ago

“very quick delivery, very fair prices.”

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Posted 5 years ago

“Good tools at a decent price. What more could you ask for?! Oh, for the postage to be quicker! But tbh it was slow, just not rapid.”

Helpful Report

Posted 5 years ago

Power Tools Direct is rated 4.5 based on 14,326 reviews