Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick ordering, v quick delivery, good price for what I ordered( after online costing). I goofed up one order, entirely my fault, but they corrected things straightaway. So I'm surprised at the bad reviews below. I will be using PTD again.”

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Posted 8 months ago

“No communication no unswerving the phone all easy to sell the product has a fault and now i can't contact any one please be aware when you purchase something in power tools direct”

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Posted 8 months ago

“Aftyer being a Power Tools Customer for several years I was extremely disappointed this year after nearly 3 weeks from the Order, Power Tools have now offered a Refund. Poor overall service - which in part seems to be caused by a poor Delivery Contractor: a change may be required by Power Tools”

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Posted 8 months ago

“Worked well.”

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Posted 8 months ago

“Great product. Perfect delivery. Excellent packaging. Amazing!”

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Posted 8 months ago

“i was very happy with the service.. i ordered an M22x1.5 tap and it arrived in 4 days from my online order.. no fuss or problems from the delivery couriers either.. i will definately use power tools again”

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Posted 8 months ago

“Great website highly recommend quick delivery and good value.”

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Posted 8 months ago

“I needed two circuit breakers urgently in case my one spare from elsewhere also wouldn't work and I'd be stuck. A joy to receive them in very short time in 5 days across the weekend, which isn't bad is it!”

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Posted 8 months ago

“Excellent price, prompt delivery, quality products (gardening hand tools)”

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Posted 8 months ago

“Great website, good value and prompt delivery, wecwere kept informed via email on the progress of our parcel. Thank you.”

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Posted 8 months ago

“Good price and delivered promptly”

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Posted 8 months ago

“The delivery was sent late and so did not arrived 2 days later than promised when I ordered it. The after service was appalling and I had to ask for a manager to explain why the delivery was late as the sales team gave me false information. It was only on the 3rd communication after the late delivery that I actually received an apology and seemed to be given grudgingly and only because I mentioned I had not been been given one. From the tone of the messages it feels like the customer doesn’t matter even if you don’t get it right.”

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Posted 8 months ago

“Excellent price and good service”

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Posted 8 months ago

“Good service with prompt delivery, but initial advert from Google wad misleading ad stated Free Delivery then added Delivery charge when purchasing. This happened twice, so a bit dishonest. Still a good price though”

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Posted 8 months ago

“Have used these before, good and quick service, can throughly recommend them”

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Posted 8 months ago

“A good selection of products, reliable delivery, well packed and value for money, who can grumble.”

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Posted 8 months ago

“I placed an order with power tools direct on the 26th Jan and after a slow start chasing my order I read some of the reviews and started to think this was a scam company and I submitted a review stating this however my order did finally arrive and my product (Helly Hansen boots) are excellent. I apologise to PTD for the negative review and would definitely purchase from them in the near future .”

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Posted 8 months ago

“Good boots but delivery took a bit longer than expected”

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Posted 8 months ago

“placed my order with express courier delivery after 6 days and no delivery I contacted company only to be informed they are waiting stock. If I had not made the enquiry I would have been waiting how long? At no time did not inform me of the situation about stock shortage, I wasted my time and now waiting my refund as I have now sourced them else.”

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Posted 8 months ago

“They falsely advertise that items are in stock ("order in next 2h for two days delivery"), while in reality "There has been a slight delay with our supplier, and we are currently still awaiting the arrival of the goods" after being me chasing order after promised arrival date has passed. Because of drop shipping they are inundated with customers' enquiries hence communication is slow.”

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Posted 8 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews