Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service Fair prices Very good products”

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Posted 1 year ago

“Item arrived on time item ok”

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Posted 1 year ago

“Speedy delivery. Well packed item.”

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Posted 1 year ago

“Quick delivery and carefully delivered”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Easy to use we. Site. Quick delivery. Would recommend this company”

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Posted 1 year ago

“Ordered a couple of items from the online site. Very pleased with both items.”

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Posted 1 year ago

“Very poor service. I brought an item which stated was 'in stock' only to find that the item wasn't actually available for two months. I wasn't notified about this until I chased for a delivery date. The company said that they had email me but could not provide evidence. I checked my spam mail and confirm that they did not communicate the delay in delivery. It seems that this company is happy to keep your money for months in the full knowledge that they can not fulfil their order. If I could give this company zero stars I would.”

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Posted 1 year ago

“I still haven't received my order”

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Posted 1 year ago

“Fantastic service. Highly recommend”

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Posted 1 year ago

“Efficient ordering, clear comms, on time delivery”

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Posted 1 year ago

“easy to order and promp delivery”

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Posted 1 year ago

“Placed an order on 9th December never arrived as of yet, after sending email and making numerous phone calls have had no response Very poor company to deal wit appreciated it was the Xmas period but to not reply or contact is very poor would never purchase from this company again I advise people to think twice using them”

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Posted 1 year ago

“A great firm to deal with a very good stock and speedy delivery”

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Posted 1 year ago

“superb fast clear purchase and delivery”

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Posted 1 year ago

“On reading these reviews although with postage added still cheaper but would not take a chance of them having my money.”

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Posted 1 year ago

“Prompt delivery”

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Posted 1 year ago

“Very poor. Ordered an item for 24 hour tracked delivery. It’s now 12 days later and still not arrived. No follow up from the company or apology. The item won’t arrive in time for Christmas now so I have had to order from, somewhere else. Emailed them and now they are on Christmas shut down and can’t respond until January, thanks guys!”

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Posted 1 year ago

“Delivery was terrible, 2.5 days late And items treated badly by delivery”

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Posted 1 year ago

“I placed an order for a Hyundai angle grinder, and still had not yet received this three weeks later. First I had an email saying that the courier had a problem with the address, but they had advised them that the address is correct. So this hopefully the order would arrive with me soon. But it didn't. The website has continually offered quick delivery, but I didn't get what I paid for. After three weeks I could wait no longer. I therefore asked for a refund of my money, without any delay. An email said they had actioned the refund. This came OK, and was the only thing that Power Tools Direct did right. An email stated they were sorry, that the replacement they had sent, had also not arrived. I never once got any evidence, that my order had been despatched. Trustpilot state that they have detected that this company may be asking for reviews in a way that they don't support. And that this can lead to bias and compromise the reliability of reviews.”

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Posted 1 year ago

Power Tools Direct is rated 4.5 based on 13,715 reviews