Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smooth transaction - quick delivery and friend delighted - result!!”

Helpful Report

Posted 1 year ago

“Shocking outfit. Terrible communication.”

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Posted 1 year ago

“The order was not dispatched in a timely fashion. I had to chase it up.”

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Posted 1 year ago

“Great price quick delivery Quality paint , exactly what I was looking for. Recommend.”

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Posted 1 year ago

“Great tools, great selection, excellent delivery service.”

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Posted 1 year ago

“My purchase was small, just 3 pots of paint for my craft, which came to £9.90. However to delivery was £7.95 rather a lot I felt for such a small package. But the delivery date went by, as did the following day, so I emailed twice to be told they hadn't sent it and would be leaving the next day. Which it did. My first email was a request of a refund for P&P. Then when I got no reply I asked for a refund of goods and P&P. £17.95. That is when they decided to send it. I did get my P&P refunded immediately, but my overall impression is that my purchase was so small that it didn't matter. If I had purchased a large expensive tool it would have been sent on time. My moto, I won't use them again, next time my purchase could be large and expensive, but not from them”

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Posted 1 year ago

“I supposed to receive parcel 2/11, few days later few of my items been send after I messaged them, and after my second message they send rest of my items which I received at 10/11. Very bad service...”

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Posted 1 year ago

“Always fast delivery, well packaged and never a worry.”

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Posted 1 year ago

“Truly deceitful website, promised in stock and delivery for items which were not in stock. Refused to cancel order even when overdue and not available. No one reading emails sent to sales department. Now lumbered with unwanted part of an order and no refund made for missing items. Do not use this company.”

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Posted 1 year ago

“I had to contact you to chase up the order as no email was sent confirming the order had been sent only then I received a confirmation email no apologies nothing.”

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Posted 1 year ago

“I ordered 3 small items totalling £9.90. Pots of craft paint. They charged me £7.95 express delivery, which was the only option? Goods were promised 2 days ago. Still no sign of my order. I will never use them again. I will also spread the word Applying for a full refund”

Helpful Report

Posted 1 year ago

“Right products at the right price. Prompt delivery.”

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Posted 1 year ago

“I ordered a Clarke 1100 Jump Start device which we needed urgently & Power Tools Direct offered next day delivery via FedEx. The order was placed at 09:11am on Wed the 20th Nov & I paid £8.95 for the FedEx Express Parcel service but the item wasn't delivered the next day, nor the next day. It wasn't until Sat the 23rd Nov that I received an email with the FedEx tracking number so I send a cancellation request as we'd already bought the same item from another supplier. On Mon the 25th Nov I received an email to say that the item had already been shipped but when I checked the tracking number FedEx showed it as not yet received so I contacted FedEx & told them I wouldn't accept the parcel. Today, Tues the 3rd Dec I received a refund for the item but not a refund for the FedEx Express delivery charge so I've been charged for a delivery that never took place. I'm a director & company secretary & the company will not do business with Power Tools Direct”

Helpful Report

Posted 1 year ago

“I FIND POWERTOOLSDIRECT FIRST CLASS SERVICE>WHEN YOU ORDER A PRODUCT YOU GET AN EMAIL REPLY TO SAY THEY HAVE YOUR ORDER THE DELIVERY IS FIRST CLASS>THANKS KEEP THE GOOD WORK UP.”

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Posted 1 year ago

“Super rapid dispatch which is hugely appreciated. Many thanks.”

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Posted 1 year ago

“Rip off company. Purchased two items showing in stock they send me one and an email to refund the second. But they charge me £5.99 for postage, no way would I order one item very small item for £5.99 postage. After contact they claimed they would refund the postage, had to wait for that to happen. I had to place a second order pay postage to get the missing item elsewhere, so I waited longer for my items and this delayed the job My items were only small, fit in a small jiffy bag and delivered by Royal mail 48. What makes it worse is the item they did not send was still online to buy and showing in stock. Disgrace cost me time and money.”

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Posted 1 year ago

“Very pleased with purchase perfect for my limited space”

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Posted 1 year ago

“Good prices on screws but slow delivery. A week and a half for in stock items is well behind most online suppliers”

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Posted 1 year ago

“Ordered two items and paid £5.99 for postage, I thought postage was a little expensive when it arrived by Royal Mail 48 which was not £5.99, but to make matters worse they sent one item and an email to say the second was out of stock, it was still showing in stock after this happened so they are selling items they know are out of stock. No way would I of ordered the one item with a postage charge of £5.99, they did say they would refund me the postage but that did not happen, they only refunded the missing item. I have now had to place an order elsewhere to get the second item and pay for postage, so this company has cost me money and wasted my time. I would not recommend ordering from them .”

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Posted 1 year ago

“Ordered tie backs 14th November with paid express delivery, now 26th November no show will never use this company again 😑.”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.5 based on 13,715 reviews