Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,827 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing Experience with Power Tools Direct - Misrepresentation and Poor Customer Service. We recently purchased some parts washer brushes and hose from Power Tools Direct, only to be severely disappointed by both the product and the customer service. The product was marketed as suitable for parts washers, with no mention of any pH restrictions on the website. However, when the package arrived, I discovered that the manufacturer recommends a pH range of 6 to 8, which made the product unsuitable for my needs. If this information had been clearly disclosed on the website, I would not have purchased it. When I reached out to customer service, I was informed that they could only offer a partial refund, excluding the original delivery charges, as they claimed to be just the retailer and not responsible for the manufacturer’s misrepresentation. This response is highly disappointing and fails to acknowledge my rights under the UK Consumer Rights Act 2015, which clearly states that if a product is misrepresented, I am entitled to a full refund, including original delivery costs, within 30 days. It took a month of chasing to receive the partial refund, which is both frustrating and unacceptable. Power Tools Direct’s handling of this issue has left me extremely dissatisfied. It's a real shame, as we were hoping to find a reliable supplier for all our consumable needs, but after this experience, I will be taking my business elsewhere. Buyer beware: be cautious when shopping with Power Tools Direct. Their lack of transparency and poor customer service has soured what could have been a good business relationship.”

Helpful Report

Posted 1 year ago

“Arrived on time ! and a sturdy piece of Kit”

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Posted 1 year ago

“Ordered and paid for an item plus £6.95 Express parcel delivery. Order successful and was given a delivery date of 3 days. On the delivery day, I received an email saying they have cancelled my order due to to 'item being out of stock' and 'unable to restock'. Not a very satisfactory shopping experience. Why wait until the day of delivery to tell me there was a problem with my order? I believe they did not want to sell at the price they advertised for and simply cancelled my order. Should have read the reviews about stock not actually being in stock and finding out days after. Ordered from Homebase and received the next day.”

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Posted 1 year ago

“Very very slow shipping and delivery”

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Posted 1 year ago

“Cheapest around and speedy service”

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Posted 1 year ago

“Ordered a digging hoe. The delivery was quick and the hoe seemed to be of good quality and not to heavy to use.”

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Posted 1 year ago

“Exactly what we needed”

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Posted 1 year ago

“Order came very quick and good price”

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Posted 1 year ago

“From day one using this company I've never had any issues, prices are fair and delivery is nice and fast. Perfect for trade orders”

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Posted 1 year ago

“Item delivered quickly and at a good price. Would definitely use again”

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Posted 1 year ago

“Do not use, total waste of time, ordered 4 items all were supposed to be in stock. telephoned after a few days, told order should be dispatched on Tuesday. Phoned again on Tuesday to be told order not processed awaiting stock. why not tell the truth, will not use again”

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Posted 1 year ago

“My only comment is that I was out all day. The parcel was left by the doorstep which is OK where we live but there was the potential for rain. The thing that concerned me most was that I received an email saying that the parcel had been delivered and received by Brown. It had been delivered but I'd not received it because I wasn't there. I'm just wondering what would have happened if it had been taken. Thank you.”

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Posted 1 year ago

“Easy to order and delivered within 48 hours. Great customer service”

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Posted 1 year ago

“Superb selection of tools etc. accompanied by great service - well done!”

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Posted 1 year ago

“Item exactly as described at a very good price incluing delivery. Quick delivery. Happy to do business.”

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Posted 1 year ago

“Prices good, but one of 3 items short stock. the order arrived a day late so i had to buy away. no refund on expensive postage offered. the prices were good not sure i will use again.”

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Posted 1 year ago

“No problem delivered exactly as described and on time will definitely use again”

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Posted 1 year ago

“Easy process, order was delivered in a timely fashion. Would order with power Tools direct going forward.”

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Posted 1 year ago

“See my review of Order Number1000532930, given earlier.I have a BSc, MSc in Advanced Coatings Technology, with thesis on fast jet .naval and road/rail, plus domestic coatings. Followed by MBA in the management of change and a host of successful formulations in a thirty year career. I know a good company and good product, so chose you and yours.”

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Posted 1 year ago

“Great service, fast delivery”

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Posted 1 year ago

Power Tools Direct is rated 4.5 based on 13,827 reviews