Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,835 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard work to deal with. Very slow exchange of emails when a phone call could just quickly sort an issue out. I needed to know who was going to deliver the compressor I bought so I could track it and be at home when it comes, but they can't do that for some reason. I'm dreading how bad it will be dealing with them if it develops a fault while under guarantee.”

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Posted 2 years ago

“Bought a Silverline GT52 azada / digging hoe to replace one I had stolen. On first inspection it was clearly poor quality - and significantly below the standard of my previous hoe - the head is poorly finished, and the handle is obviously softwood, not hardwood as described. I have asked powertoolsdirect to clarify exactly what kind of hardwood it’s supposed to be and they’ve failed to reply. The handle is very thick - to compensate for the softwood needing to be thicker for strength no doubt - is lacquered, making it as slippery as an eel and creates hand strain after 10 minutes of use (I’m a 15 stone 6’3” karate instructor, so it’s not me!). Fortunately further hand strain was avoided by the hoe head detaching itself after 10 minutes of use on previously dug ground. Now how could the head come off a digging hoe? Because the handle has not been turned with a flair at the end to prevent the head slipping off when used - this was revealed when the cheap plastic collar dislodged. A couple of screws I’ve put in to secure the collar went in like a hot knife through butter - softwood! Only a chocolate teapot is of worse design.”

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Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

“Good tool......does the job”

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Posted 2 years ago

“Very good service Thank you”

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Posted 2 years ago

“No delivery of item after 2 weeks. No information given. Did not answer email Not at all pleased with this firm.”

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Posted 2 years ago

“Good quality rapidly delivered good response to questions reasonable prices are”

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Posted 2 years ago

“Excellent service and brilliant product, couldn't ask for better”

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Posted 2 years ago

“Another successful delivery of Stixall from Power Tools Direct, decent price fast delivery what more do you want!!”

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Posted 2 years ago

“I ordered some work stands on-line and they were delivered next day and were exactly as described.”

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Posted 2 years ago

“If you need their products on a specific day, go elsewhere. Now 6 days late”

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Posted 2 years ago

“Very pleased”

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Posted 2 years ago

“Efficient and a good price!”

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Posted 2 years ago

“Value for money”

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Posted 2 years ago

“everything from the website to the ordering and delivery process 1st class”

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Posted 2 years ago

“Rapid delivery with a fantastic item at a very reasonable price. Could not better the service.”

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Posted 2 years ago

“Quick dispatch but the item arrived before we could track it.”

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Posted 2 years ago

“My goto place for Reisser screws.”

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Posted 2 years ago

“the order was delivered on time and exactly as ordered.”

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Posted 2 years ago

“Ordered an item 12 days ago and still not arrived. I sent several emails with no joy, I am in the process of asking for my money back and ordering from a reputable company now. AVOID”

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Posted 2 years ago

Power Tools Direct is rated 4.5 based on 13,835 reviews