Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,506 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no complaints swift reliable service product was a good price and correct delivery was as advised.”

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Posted 2 years ago

“Very good service fast delivery”

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Posted 2 years ago

“Ordered a DeWalt DS300 toolbox,(empty). It arrived damaged! I've used these toolboxes for years,and to damage one,takes some doing. It had not been damaged in transit,as packaging was intact,but in power tools warehouse,as the broken off piece was placed inside. Not great!”

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Posted 2 years ago

“Easy to order and quick delivery. Products sturdy and fit for purpose.”

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Posted 2 years ago

“Easy to find items and order. Fast delivery”

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Posted 2 years ago

“Items arrived quickly and were of good quality. There was a small issue that an incorrect item had been sent, this was dealt with by return and the correct item sent out. Very good customer service”

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Posted 2 years ago

“Fast service quality products”

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Posted 2 years ago

“A reliable company. Delivered quickly and true to description of product.”

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Posted 2 years ago

“Easy to order and good communication and delivery. Product as described and of good quality.”

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Posted 2 years ago

“Order was well packed & delivery was exactly as promised”

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Posted 2 years ago

“Delivery was to long even though I paid extra”

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Posted 2 years ago

“Excellent service very prompt”

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Posted 2 years ago

“Great price, great service, quick delivery all as advertised, thank you.”

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Posted 2 years ago

“From ordering to courier delivery a flawless experience , many thanks”

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Posted 2 years ago

“Excellent tool, took forever to be delivered. For that reason would not order from this company again.”

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Posted 2 years ago

“Powertools direct provided an average service which was let down badly by their very poor courier(DHL) provider, I paid the extra cost for a fast next-day service however it took DHL 5 or 6 days to delivery my item. I did contact Powertools to ask about my delivery and they did reply to me to say they would talk to the courier and get back to myself, alas Powertools direct not get back to me.”

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Posted 2 years ago

“Excellent service, delivery and product. Thank you.”

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Posted 2 years ago

“Good prices, prompt delivery and my spade seems very robust - very happy”

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Posted 2 years ago

“Ordered item arrived within timescales All & all very good service.”

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Posted 2 years ago

“The garden tool we ordered was fine, even if the packaging was flimsy and torn. Thankfully, the tool was robust and undamaged. However, it was due for delivery by so-called 'express courier' (DHL) on Tuesday but didn't arrive till late Thursday. Not impressed by the delivery, and the DHL tracking info/system was very poor. The item unhelpfully disappeared from tracking over 24 hrs prior to delivery.”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,506 reviews