Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,509 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I ordered were in stock and delivery was as promised. Very quick.”

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Posted 3 years ago

“Wrong items delivered. No telephone contact, email only, After a week of to and fro via email, (typical 24 hr response) collection was finally arranged. Powertools Direct would not then dispatch the right items until they physically received back the items they sent incorrectly. Customer service is totally inadequate and while I realise this is a cost measure (not being able to contact them by phone) I will not be using them again. I am still awaiting the delivery of my order. Customer service is only an issue when things go awry and I suppose the majority of transactions go smoothly, but if you do need customer service best of luck!”

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Posted 3 years ago

“Received item, but it was broken. Quick response for getting a refund. They were very helpful.”

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Posted 3 years ago

“Excellent service, arrived as described and on time.”

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Posted 3 years ago

“Ordered a garage tent that DPD didn't deliver apparently returning it PowerToolsDirect. It's now all on hold until DPD sort themselves out meanwhile PowerToolsDirect have my money and DPD a garage tent. Not what I had in mind when I placed the order.”

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Posted 3 years ago

“decent stock quantitys”

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Posted 3 years ago

“the clarke garage arrived ok and all was well and looks good very happy thank you.”

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Posted 3 years ago

“I wanted one of these saw one at machinemart Derby £202 Powertool had theirs at a very competitive price £169.18 well done powertool Leroy”

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Posted 3 years ago

“ALL SPOT ON, THX”

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Posted 3 years ago

“Good job..”

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Posted 3 years ago

“Impressive service, quality product”

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Posted 3 years ago

“Excellent product and the best price around. Delivery arrived on time too”

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Posted 3 years ago

“There was some confusion over where it was delivered, but everything was okay and I would use them again”

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Posted 3 years ago

“Arrived when said. And discripsion. Perfect”

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Posted 3 years ago

“Great place to get tools”

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Posted 3 years ago

“Fast delivery great”

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Posted 3 years ago

“Right goods right price”

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Posted 3 years ago

“Many thanks”

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Posted 3 years ago

“Nice website. But selling stuff they don't have it appears. Quoted delivery times are not happening, so unless you want a Long Weight go elsewhere. They did at least process a refund when I flagged things up. Not really a very good way of getting stuff online.”

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Posted 3 years ago

“Prompt attention to my order, kept informed of the status of the order, arrived on the stated day. If the need arises I would certainly consider PTd as an option.”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,509 reviews