Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,509 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite simply the company I've used”

Helpful Report

Posted 3 years ago

“My goto site for hard to find items ie Lighthouse COB headlights. Very satisfied with all aspects of service. Mel Ensor”

Helpful Report

Posted 3 years ago

“The meter does the job nicely.”

Helpful Report

Posted 3 years ago

“After emailing to see if order had been sent. Received it 2-3 day's later. Otherwise all ok. Thank you.”

Helpful Report

Posted 3 years ago

“Thank you for the hose pipe I ordered. The delivery was disappointing being promised one day between certain hours and not arriving, then being notified it had been delivered and subsequently given a delivery date the next day! Not your fault, but the delivery company concerned has a poor reputation locally. David Hull”

Helpful Report

Posted 3 years ago

“The two bow saw blades were well packaged and arrived by DHL delivery which was on time.”

Helpful Report

Posted 3 years ago

“Not used yet but looks very good”

Helpful Report

Posted 3 years ago

“Took over a week to get 2 small gas refills. Couldn't get through on the phone to find out why they hadn't sent them and email response was also slow. I ended up buying from another supplier because I needed the products. I won't use again,”

Helpful Report

Posted 3 years ago

“Terrible, late, zero customer service”

Helpful Report

Posted 3 years ago

“Excellent swift service from yourselves. Great product and price. Will definitely use you again.”

Helpful Report

Posted 3 years ago

“Quality product,good price and fast delivery.”

Helpful Report

Posted 3 years ago

“ordered on Sunday night, took 10 days to arrive”

Helpful Report

Posted 3 years ago

“Tools arrived in good time, and are top quality for the job, many thanks.”

Helpful Report

Posted 3 years ago

“Wrong item arrived , poor customer service as no call operator, email only . I was told to wait in all day 9 to 5 for my wrong item to be collected!! Only then will I receive refund or right item dispatched. Tools were needed urgently.”

Helpful Report

Posted 3 years ago

“Great service quick dispatch and best of all reasonable costing for a top product”

Helpful Report

Posted 3 years ago

“Easy to use the online ordering system. Quick picking and delivery. Item was as stated brand new. Thanks.”

Helpful Report

Posted 3 years ago

“Pleased with the product just a bit slow in coming”

Helpful Report

Posted 3 years ago

“I was not told I had to be at home for this delivery so the driver did not leave it. I then gave instructions for the item to be left in the porch so the driver left it in the garage. Other than that no problems but obviously if you do not leave an item without the owner being present it would save you a lot of extra delivery time.”

Helpful Report

Posted 3 years ago

“Bought 2 x aluminium stilly’s, was the cheapest on the internet, good quality tools, did the job perfect, went slightly too big, 36” but I will never have to purchase again, thank you for the good price and the best quality.”

Helpful Report

Posted 3 years ago

“Very good service. Quick process and delivery. 1 item damaged in transit but resolved to satisfaction immediately.”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,509 reviews