Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,301 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,301 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service great price fast delivery”

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Posted 3 years ago

“Shockingly bad, delivery arrived nearly a month late, all the items I ordered were listed as in stock on the website but after waiting a week and hearing nothing I contacted them and was told that there was delays and my order would leave that day, waited 2 days and then was told there was further delays and they didn’t know when my order would dispatch. I was Eventually told I would need to wait 2 weeks for items to come back into stock. Once the order finally did dispatch it arrived quickly but nearly a month after I ordered when it was supposed to be 3-5 days.”

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Posted 3 years ago

“Very happy with the product, price and service. Would definitely recommend them and will use them again.”

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Posted 3 years ago

“VERY PROFESSIONAL, GREAT PRODUCT AT A GREAT PRICE, DELIVERY, FIRST CLASS, EXCELLENT COMPANY, THANK YOU, MIKE”

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Posted 3 years ago

“very nice and helpful people, quick and easy process.”

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Posted 3 years ago

“You accepted the order and took my money. Two days later you told me the item wasn't actually in stock and you couldn't supply it. You did refund me but it doesn't encourage me to use you again.”

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Posted 3 years ago

“Can’t review items as after ordered placed we were notified that unfortunately due to a stocking error they didn’t have the items ordered in stock and didn’t have a confirmed restock date from the supplier and had to cancel the order. Would give 5 stars for customer service and prompt refund.”

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Posted 3 years ago

“Excellent delivery. Goods were well wrapped.”

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Posted 3 years ago

“Fast delivery and quick to sort problems”

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Posted 3 years ago

“The water pump was perfect and just right for what we needed it for.”

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Posted 3 years ago

“Excellent service. Order was placed in the busy Christmas period and arrived 2 days later.”

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Posted 3 years ago

“Hi, sorry but I didn't receive my stuff,why?”

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Posted 3 years ago

“Great. Efficient service”

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Posted 3 years ago

“Quick service but I felt communication about delivery was limited.”

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Posted 3 years ago

“A good product well made. Works well and arrived swiftly”

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Posted 3 years ago

“Very happy with your product and delivery service.”

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Posted 3 years ago

“Great service and product. Only exception to excellence is no reply was received when contacting customer service.”

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Posted 3 years ago

“Unbelievable customer service! Paid the extra for Express Courier, to be told they will take up to 48 hours to process and then send via Royal Mail during a strike! Not very clever. Been over a week and a half still no delivery. Will only communicate via email, responses were quick but not helpful in resolving.”

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Posted 3 years ago

“Excellent price and fast delivery, highly recommended”

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Posted 3 years ago

“Very prompt delivery.”

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Posted 3 years ago

Power Tools Direct is rated 4.5 based on 14,301 reviews