Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,509 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wide range of tools. Easy to order. Purchase arrived within a couple of days.”

Helpful Report

Posted 3 years ago

“The products purchased were excellent and prices very competitive would be more than happy to reccomend and use again”

Helpful Report

Posted 3 years ago

“The item arrived late after problems with the courier. There is no way to speak to this company on the phone despite emailing and asking for a call back. Whilst the item itself is as described, the packaging was severely damaged with some parts being handed to me separately, thankfully everything was still there. Slow responses to emails made a stressful situation worse.”

Helpful Report

Posted 3 years ago

“Cant believe how unprofessional they are. Cant comment on the quality of product ordered as we never received them. Ten days on the order scheduled for delivery in 3 to 5 days was still not sent. No update given or communication and when eventually they responded to our emails they said they are busy and the items are in their warehouse tracking through the system or words to that effect. Appalling service. They were quick to take payment though. Would never use them again.”

Helpful Report

Posted 3 years ago

“Goods as ordered but unfortunately had to chase order and weren't despatched for nearly two weeks.”

Helpful Report

Posted 3 years ago

“3-5 days delivery is more like 10-12 days. Products all great but don't order if you need them in a hurry.”

Helpful Report

Posted 3 years ago

“Their pricing is reasonably competitive. That's the good news. Their customer service is appalling, Communication is appalling, delivery charge quite pricey but their lead-times for delivery appalling. You can't speak to anyone as all communication is by email which takes ages for them to respond. I've taken the steps to remove them from my list of suppliers as everything I've purchased can be sourced elsewhere.”

Helpful Report

Posted 3 years ago

“Delivery took longer than stated”

Helpful Report

Posted 3 years ago

“Good pricing. Let down by late delivery.”

Helpful Report

Posted 3 years ago

“Excellent delivery with a small part missing from box but after an email missing part arrived 2 days later.”

Helpful Report

Posted 3 years ago

“Prompt dispatch. Safe early delivery. Great service. Thank you.”

Helpful Report

Posted 3 years ago

“Very helpful and good at replying Will use again”

Helpful Report

Posted 3 years ago

“Good quality and fast delivery”

Helpful Report

Posted 3 years ago

“Great product and price with fast delivery.”

Helpful Report

Posted 3 years ago

“I've never used Power Tools Direct before but will definitely use them again. Price was good, product is good, website is easy to use and the delivery was good. What's not to love.”

Helpful Report

Posted 3 years ago

“Order a Norbar torque screwdriver which was in stock and despatched very quickly.”

Helpful Report

Posted 3 years ago

“Excellent company. Products arrived on time and well packed.”

Helpful Report

Posted 3 years ago

“I purchased a 10 meter Link2Home strip light and the white light wouldn’t work. I asked for a replacement and the old ones to be collected.. I had an email to say I needed to send them back and you would check them and if faulty you would either refund or replace …. You don’t even have a phone line Terrible service”

Helpful Report

Posted 3 years ago

“Ordered some spray paint for some chairs we got at a auction for our new summer house. Power tools direct were the cheapest by £s, great service and very quick delivery. Very happy”

Helpful Report

Posted 3 years ago

“They are useless won't order from them again”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,509 reviews