Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,301 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,301 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Ronseal vanish.. process was very informative, and good quality and prompt delivery. Keep it up the good service”

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Posted 3 years ago

“The product I ordered was delivered in perfect condition in spite of Power Tools Direct’s preferred delivery company, DPD, having been overwhelmed with parcels due to the postal strike . Great customer service .”

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Posted 3 years ago

“Easy to order quality goods fast delivery”

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Posted 3 years ago

“quick delivery, properly packaged and a decent price.”

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Posted 3 years ago

“Speedy service with tool carefully wrapped”

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Posted 3 years ago

“great products, excellent service.”

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Posted 3 years ago

“The prices of the items I ordered was very competitive and despite one being damaged upon arrival, the company replaced the item with a minimum of fuss.”

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Posted 3 years ago

“Received as described. ps, the delivery driver was 10/10 even called back late afternoon after I was out when he first called. pete”

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Posted 3 years ago

“Terrible service. Ordered two SDS chisels for a job on Monday, got in touch the following Monday as they hadn’t even been dispatched. Got a dispatch notice on Tuesday, the day I needed them for and another week later and they still haven’t been delivered. So over two weeks now and no hint of getting them. Won’t be using again.”

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Posted 3 years ago

“The goods came quickly.”

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Posted 3 years ago

“Prompt delivery considering the postal service.”

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Posted 3 years ago

“Appalling service, Took my order and payment for next day delivery, yet 4 days later DPD are saying delivery could be be a few more days and they can't confirm the date. Tried to speak to Power Tools Direct, but no phone number. E- mailed and asked them to call me, but, they refused. the delayed delivery has halted production, we asked Power Tools Direct if we could refuse the delivery in order to purchase locally, but where advised they may charge us for a refused delivery. Not Good Enough. Shall not use this company again..”

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Posted 3 years ago

“Good communication, good price. Thank you :-)”

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Posted 3 years ago

“Easy to order, good communication but poor packaging. I ordered a bill hock which was coming through the little bit of foam and black plastic wrap when it arrived. Sharp objects need safer wrapping”

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Posted 3 years ago

“I'm still waiting for my order, dispatched on 5 December”

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Posted 3 years ago

“Rubbish delivery service used by Powertools Direct, unable to track and postponed four times already. Still waiting . Also unable to call Powertools Direct. Not impressed .”

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Posted 3 years ago

“Efficient service, even delivered a day before expected.”

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Posted 3 years ago

“The delivery driver was particularly helpful”

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Posted 3 years ago

“ordered 2 keyed alike padlocks, arrived a day late, tracking number didn't work 'items not tracked until attempted delivery made'”

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Posted 3 years ago

“Competative pricing on good quality tools, kept up to date on order processing. I did have conflicting messages from the delivery company relating to delivery times but tools arrived ok.”

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Posted 3 years ago

Power Tools Direct is rated 4.5 based on 14,301 reviews