Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,509 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always find the need to write a review of a simple online transaction very tedious and hardly necessary unless something goes wrong. It seldom does in my experience. The following is a brief synopsis of my purchase which might prove useful to anyone else wishing to deal with Power Tools Direct:- I saw just what I wanted on this website at a very fair price, so I went ahead and ordered online. The items arrived within the time specified and were adequately packaged and unbroken on opening. On this basis, I'd do business with Power Tools Direct again if I needed a similar item and the price was competitive.”

Power Tools Direct 5 star review on 4th March 2022

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Posted 3 years ago

“Price is good but delivery is awful, still waiting for one of the items purchased.”

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Posted 3 years ago

“50mm box spanner was ok, but paid extra for 2-3 delivery and got it after 4th day”

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Posted 3 years ago

“I am happy with the services. the delivery was executed within the given time. products are also good.”

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Posted 3 years ago

“Very slow delivery but good price.”

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Posted 3 years ago

“Delivery better than stated was due on Monday but arrived on Saturday. Excellent service would use again.”

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Posted 3 years ago

“Goods arrived but took far too long. My bank account debited on 18 February but goods arrived 1 march.”

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Posted 3 years ago

“Equipment and deliver as advertised. Can't argue with that!”

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Posted 3 years ago

“part order delivered , still awaiting remainder 2months on!. Parts are still showing on website as available for next day delivery! Would advise caution on using this company. No calls answered directed to email query.”

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Posted 3 years ago

“My order took 9 days to be delivered even though they advertise special delivery 0f 2-3 days i aslo paid 16.95 for the privilage to have my delivery in 9 days . I contacted their sales/service by email and i recived no help or support. they sent a one line email on each occasions and then tried to hide behind their T&C's which i did not ecept they were hopeless in handing my questions and gave no kind of service. Its the most expensive delivery charge i have ever been charged and i received the worst delivery ever, plus the so called service was non existent.”

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Posted 3 years ago

“Item was priced competetively. Ordering was simple. Item arrived on time on a pallet and without damage a few days' time.”

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Posted 3 years ago

“I held off ordering until the delivery date on the payment page was what I wanted for a birthday present. They didn't dispatch it till that date. Next-day delivery by DHL didn't happen, but that's a different matter. PowerTools Direct say that they are not responsible for delays in delivery, but have failed to respond to my argument that they ARE responsible for dispatching items in accordance with what they say on their website. I could have ordered any time during the previous week if I had known that what was given as the delivery date meant nothing. Better to say nothing than to lie. A week on from the delivery date on which I based placing my order, the item is somewhere...”

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Posted 3 years ago

“Rubbish. Selling items they don’t have and no customer service Bought online to complete a job the following weekend as was the cheapest and had free delivery over £75. After 4 days of radio silence emailed asking for an eta and the following day I received a cancellation of half of the order as they didn’t have it in stock ( even though it was in stock when I bought it. Nothing about when the rest of the order would be delivered! Can’t ring them as the number is just a recorded message telling you to email them. Now having to put the work back a week which is annoying so have cancelled the rest of the order and my account as I will not use them again as they are clearly offering for sale items they don’t actually have and then trying to buy them in. You know what they say about buying cheap…….”

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Posted 3 years ago

“Great service will use again”

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Posted 3 years ago

“Ordered 250 mm screws which were delivered when quoted and price was ok”

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Posted 3 years ago

“Good Service Just what i ordered Thanks”

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Posted 3 years ago

“Good price, good stuff. What's not to like?”

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Posted 3 years ago

“Cheaper wrong item arrived, had to take back as we were in the area, problem getting it swapped for the original one ordered said it was distribution warehouse which is where it came from. Address all over the postage item. Eventually got my order as needed for that weekend.”

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Posted 3 years ago

“Excellent all round service. The item was competitively priced, online ordering was straightforward and without problems. Delivery was quick and the item arrived undamaged. I would highly recommend Power Tools Direct and will use them again in the future.”

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Posted 3 years ago

“Excellent delivery arrived before the text message”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,509 reviews