Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,301 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,301 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was not dispatched and I had to chase them up a week later. It was sent out 2 days after making contact with them. My item was damaged in transit so I reported it with photos and asked for a replacement to be sent out as soon as possible as the order has now taken 8 days. I was told that they will only replace the order after it has been returned as it was their company policy. I asked for a refund as I couldn't wait two weeks for a product and ordered else where.”

Helpful Report

Posted 3 years ago

“Poor service. Ordered over Christmas and the website didn’t say you were shut down No updates when you returned until I emailed them it took 2 weeks to delivery when I paid for a priority service”

Helpful Report

Posted 3 years ago

“Bought some lathe chisels that cost me £140, the box they came in was broke and the chisels was blunt,, absolutely shocking. I won’t be buying from this company again”

Helpful Report

Posted 3 years ago

“Quick delivery, well packed. Good price”

Helpful Report

Posted 3 years ago

“Quick and efficient service Will use them again”

Helpful Report

Posted 3 years ago

“Very pleased with the service, products and delivery . All supplied in a timely manner . Thank you”

Helpful Report

Posted 3 years ago

“Poor, ordered something, after it being a week late. I had to chase the order. All I got was sorry and I had to ask for the delivery to be refunded and I would have thought it would have a least rather than asking for it.”

Helpful Report

Posted 3 years ago

“Quick and efficient website easy touse quick delivery too”

Helpful Report

Posted 3 years ago

“Excellent service, all delivered on time and the price was very good. I will use you again. SMG Devon”

Helpful Report

Posted 3 years ago

“Very good service will be using them again”

Helpful Report

Posted 3 years ago

“The product arrived in good condition And was fit for purpose and good Quality”

Helpful Report

Posted 3 years ago

“Excellent tool for the job. Very pleased with it.”

Power Tools Direct 5 star review on 18th January 2023

Helpful Report

Posted 3 years ago

“Ordered the item with next-day delivery but was only sent out a couple of weeks later after asking where it was, once everything sorted they did refund the cost of next-day delivery and I got the item in good time.”

Helpful Report

Posted 3 years ago

“Quality screws at a good price”

Helpful Report

Posted 3 years ago

“Product delivered on-time, as described and working as expected.”

Helpful Report

Posted 3 years ago

“You were unable to supply the burnishing cream I ordered. No refund received as yet!”

Helpful Report

Posted 3 years ago

“Very speedy delivery and correct items.”

Helpful Report

Posted 3 years ago

“Good price delivered on time good service”

Helpful Report

Posted 3 years ago

“My order was taken and payment made but you didn't actually have the item in stock and cancelled everything. Very disappointing.”

Helpful Report

Posted 3 years ago

“Great Products, Great Service.”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.5 based on 14,301 reviews