Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,326 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service.. well packaged and on time.”

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Posted 5 years ago

“My order was cancelled without notification, presumably due to stock levels.”

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Posted 5 years ago

“Excellent service and delivery , tools are well priced.”

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Posted 5 years ago

“Good price. Excellent product. Speedy delivery. Thank you.”

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Posted 5 years ago

“I have ordered a 16in permaflex trowel it sates on the website that it’s 16in on my email it states that it is 16in it has arrived in a 16in box but the trowel is only 11in and also has a sticker on the handle stating it’s 16 either someone really needs help or their just having me on wtf is wrong with some people”

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Posted 5 years ago

“Great product at a very good price, delivered without incident! Have ordered a few times and always been happy with the service!”

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Posted 5 years ago

“Excellent communication and delivery”

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Posted 5 years ago

“The prices are great and my order arrived in good time.”

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Posted 5 years ago

“Excellent service.Would use them again”

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Posted 5 years ago

“Excellent web site, good price, fast delivery, great products, will definitely order from them again and will tell all my friends.”

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Posted 5 years ago

“Delivered on time. Goods as ordered, no issues”

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Posted 5 years ago

“Didn’t communicate why you Cancelled my order. I suppose it was because You didn’t have stock. You should not have taken the order and my money.”

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Posted 5 years ago

“Well packaged, fast deleivery”

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Posted 5 years ago

“Excellent service. A good quality product arrived well packed and on time.”

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Posted 5 years ago

“Just refunded money. No reason or possible re order”

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Posted 5 years ago

“Easy to order and quick delivery”

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Posted 5 years ago

“Good enough service and speed of postage. However, products not as per the website images and were used. Screwdrivers had rusty tips and handles covered in rusty fingerprints and scuffs. Still awaiting to resolve the issue with sales team”

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Posted 5 years ago

“The ordering process was very easy and the goods arrived as promised and within 48 hours”

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Posted 5 years ago

“Order No. 1000318559 - your asking for feedback so here it is. Your response to email queries sucks, having no phone contact is ridiculous. I have paid nearly £800 and had no delivery confirmation or indeed acknowledgement of when to even expect my order. In all good conscious how could I recommend a company that treats its customers like you do? Please can you advise me when my order will be delivered as I have received no information regarding this. You took £787.51 on Saturday 21st August 2021 and you’ve asked for feedback on Monday 31st August 2021 and this is the only communication I’ve received since the initial email thanking me for my order. This is a disgraceful way to run a business and I would like my feedback to be passed to the Company’s Managing Director, Simon Humphries. Thank you. Lynnie Dicker”

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Posted 5 years ago

“Quick delivery, good price”

Helpful Report

Posted 5 years ago

Power Tools Direct is rated 4.5 based on 14,326 reviews