Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,749 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appropriate prompt reply to my queries on the product. Competitive price. The free delivery took 5 days as promised.”

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Posted 4 years ago

“Only place I could find the colour paint I needed. Fantastic service, fast delivery, price even with delivery worked out no more expensive than in store prices.”

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Posted 4 years ago

“Fantastic service will definitely use again”

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Posted 4 years ago

“Good products and service.”

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Posted 4 years ago

“paid extra for express delivery (2-3 days) yet items failed to arrive until 10days later and only after I chased up my missing order. No apology and no refund of postage. Not very impressive service”

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Posted 4 years ago

“Got what I wanted and quick delivery”

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Posted 4 years ago

“Best price on Ronseal small job paints. Well packed find shrink wrapped to stop leakage. DPD delivery a day later than original notification, but not a big problem.”

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Posted 4 years ago

“Good products at good prices”

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Posted 4 years ago

“Expected a quicker delivery. Sick of waiting I emailed and fair play, they got on it quick enough and mailed me back. Got my stuff in the end, so I would shop there again if I wasn’t in a rush.”

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Posted 4 years ago

“Great price for castors . Arrived on time👍”

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Posted 4 years ago

“Quick delivery good price”

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Posted 4 years ago

“I did get my blade,and installed it today and works great 😊”

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Posted 4 years ago

“Love this amazing tool. Also the Speedy delivery service”

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Posted 4 years ago

“bad customer services. rip off”

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Posted 4 years ago

“Everything went well from prompt delivery to great price for product.”

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Posted 4 years ago

“I order some decking screws. I PAID for the expedited post but 5 days later they hadn't arrived. I complained but was told that they would be another 2 working days, over a week since ordering. They didn't arrive a little earlier, however, I was forced to purchase screws from elsewhere. The company didn't seem to care, no refund the extra I paid for postage!”

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Posted 4 years ago

“great service”

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Posted 4 years ago

“Competitively priced fence paint and prompt delivery.”

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Posted 4 years ago

“everything fine”

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Posted 4 years ago

“I’m sure the product will be fine when it gets here. However, when I placed an order on 6 April, the website showed the item to be in stock but a subsequent email from Power Tools Direct said that the item would not be delivered until 4 May 2021. This is almost a month after the initial projected delivery date. I had work in mind for the new drill and have had to take it elsewhere to be completed. A request to have the delivery charge refunded by way of an apology for late delivery and inconvenience was rejected. Not at all happy”

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Posted 4 years ago

Power Tools Direct is rated 4.5 based on 13,749 reviews