Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 13,983 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,983 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was taken and payment made but you didn't actually have the item in stock and cancelled everything. Very disappointing.”

Helpful Report

Posted 3 years ago

“Great Products, Great Service.”

Helpful Report

Posted 3 years ago

“Excellent service great price fast delivery”

Helpful Report

Posted 3 years ago

“Shockingly bad, delivery arrived nearly a month late, all the items I ordered were listed as in stock on the website but after waiting a week and hearing nothing I contacted them and was told that there was delays and my order would leave that day, waited 2 days and then was told there was further delays and they didn’t know when my order would dispatch. I was Eventually told I would need to wait 2 weeks for items to come back into stock. Once the order finally did dispatch it arrived quickly but nearly a month after I ordered when it was supposed to be 3-5 days.”

Helpful Report

Posted 3 years ago

“Very happy with the product, price and service. Would definitely recommend them and will use them again.”

Helpful Report

Posted 3 years ago

“VERY PROFESSIONAL, GREAT PRODUCT AT A GREAT PRICE, DELIVERY, FIRST CLASS, EXCELLENT COMPANY, THANK YOU, MIKE”

Helpful Report

Posted 3 years ago

“very nice and helpful people, quick and easy process.”

Helpful Report

Posted 3 years ago

“You accepted the order and took my money. Two days later you told me the item wasn't actually in stock and you couldn't supply it. You did refund me but it doesn't encourage me to use you again.”

Helpful Report

Posted 3 years ago

“Can’t review items as after ordered placed we were notified that unfortunately due to a stocking error they didn’t have the items ordered in stock and didn’t have a confirmed restock date from the supplier and had to cancel the order. Would give 5 stars for customer service and prompt refund.”

Helpful Report

Posted 3 years ago

“Excellent delivery. Goods were well wrapped.”

Helpful Report

Posted 3 years ago

“Fast delivery and quick to sort problems”

Helpful Report

Posted 3 years ago

“The water pump was perfect and just right for what we needed it for.”

Helpful Report

Posted 3 years ago

“Excellent service. Order was placed in the busy Christmas period and arrived 2 days later.”

Helpful Report

Posted 3 years ago

“Hi, sorry but I didn't receive my stuff,why?”

Helpful Report

Posted 3 years ago

“Great. Efficient service”

Helpful Report

Posted 3 years ago

“Quick service but I felt communication about delivery was limited.”

Helpful Report

Posted 3 years ago

“A good product well made. Works well and arrived swiftly”

Helpful Report

Posted 3 years ago

“Very happy with your product and delivery service.”

Helpful Report

Posted 3 years ago

“Great service and product. Only exception to excellence is no reply was received when contacting customer service.”

Helpful Report

Posted 3 years ago

“Unbelievable customer service! Paid the extra for Express Courier, to be told they will take up to 48 hours to process and then send via Royal Mail during a strike! Not very clever. Been over a week and a half still no delivery. Will only communicate via email, responses were quick but not helpful in resolving.”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.5 based on 13,983 reviews