Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,508 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and good communication”

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Posted 3 years ago

“Good quality products at great prices. However don’t pay the postage charges for quicker delivery (£6), I didn’t pay this and still got the item in the same timeframe.”

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Posted 3 years ago

“Very good service, I had reason to ask a question of the customer service team and it was dealt with very quickly and professionaly.”

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Posted 3 years ago

“After being let down by another company, it was great to get a good quality product within two working days. Will use again when we need to”

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Posted 3 years ago

“The tool is fine for the job i got it for. Except the the scissor action could be stronger and that would make it a better tool.”

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Posted 3 years ago

“An excellent service , very competitive and prompt delivery. Nigel”

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Posted 3 years ago

“An excellent and prompt service from a very profesional outfit. Highly recommended.”

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Posted 3 years ago

“Delivered on time.”

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Posted 3 years ago

“I knew the product required It was competitively priced on this site. Speedy delivery too”

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Posted 3 years ago

“Great service, tool arrived 2 days before it was due to. Very pleased with my purchase.”

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Posted 3 years ago

“Very good used you before”

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Posted 3 years ago

“Does not reply to emails Slow start got it right in the end”

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Posted 3 years ago

“I made an order on 25th May which I paid for and received a receipt. Sad to say, despite a 3-5 delivery schedule, I’m still waiting for it to arrive. Despite 4 emails to the sales department, you can’t telephone them, I’ve had one response to say that they’re looking into it, on Monday last, no one has come back to me. Would I recommend Power Tools Direct? Certainly not on my experience. Customer Service simply doesn’t exist.”

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Posted 3 years ago

“Easy to order, decent price. The little planes need work that is not the fault of powertools direct. Will look again when I need more tools”

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Posted 3 years ago

“10 days to deliver an order which I paid extra for to get the “express 2-3 day” delivery service is nuts. Complained and asked for a refund for the postage and was told the delivery time is not guaranteed. Hate to think what “standard” delivery is like. In a world where most businesses like this offer a next day service these guys are left in the dark ages. Couple that with their after sales service which refused to acknowledge their poor service and I won’t be ordering from them again.”

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Posted 3 years ago

“Can't give a rating as I still haven't received my items it is now the 6th of June had to purchase from another seller”

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Posted 3 years ago

“Really poor service! I placed my order having made sure what I needed was in stock on their website and paid an extra £6.95 for carriage so I could get-on with the job straight away. When my package arrived, only had of what I ordered was there. They had decided to just send half of my order without asking me what I wanted to do. I'm still £6.95 out of pocket on carriage and unable to do my job! Why one earth the won't just send the missing item when it's back in stock I have no idea!?. Neither will they refund (part of the carriage I paid for rapid delivery! - I've asked and they have declined! Poor service from the outset and I'm only posting this review after they've declined to talk to me any more about it! My advice? - buy elsewhere : I certainly will!”

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Posted 3 years ago

“Excellent selection of products, great prices and fast delivery 👍”

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Posted 3 years ago

“Excellent.easy to deal with and speedy deivery Many thanks indeed”

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Posted 3 years ago

“Quick and reliable delivery, very cheap prices.”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,508 reviews