Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,508 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient service”

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Posted 3 years ago

“Great service and value for money my order was dealt with promptly”

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Posted 3 years ago

“Power Tools Direct had both sizes of the fence stakes I needed in stock and delivered them quickly and at a reasonable price. I would use them again.”

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Posted 3 years ago

“Great service highly recommend (project) consett”

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Posted 3 years ago

“Top quality, great price”

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Posted 3 years ago

“Spot on service , couldn’t be happier”

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Posted 3 years ago

“No telephone or Messenger support (both just refer you to email). Emailed but still no response after 12 days. Received wrong item and want replaced with correct item or refunded.”

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Posted 3 years ago

“ORDER A VICE ON LINE 7DATS I WAS EMAIL THAT IT WAS OUT OF STOCK”

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Posted 3 years ago

“I would like to give more stars but as didnt have what i wanted in stock so can not be any fairer”

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Posted 3 years ago

“Bad company! Mailing preferences need to be updated. I opted and paid for express delivery but waited 2 weeks for the item that should have been a 2-3 deliverey! A phone number is provided but this is USELESS because you can’t speak to anyone, you are just given an email address. This kind of scamming (taking money for a service that doesn’t exist) is disgraceful and power tools direct should be ashamed! I requested express delivery because the hozelock garden hose was needed quickly. It took 2 weeks to reach me, in which time I was forced to buy the same item from another company that DID deliver the next day. I told power tools direct not to send as I would refuse delivery and they posted immediately! Item was as expected but service and communication was appalling.”

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Posted 3 years ago

“Excellent service and next day delivery.”

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Posted 3 years ago

“The worst after sales ever ,had issues with compressor on many occasions and they just passed the problem straight to manufacturers . And left me to deal with them myself , disgusting .I didn't buy from the manufacturer I brought off power tools direct . I WOULD NOT recommend buying anything from this company not even a light bulb.they just want your money and that is that , They say they are British made but all the parts are Chinese rubbish WARNING .......DO NOT BUY THE RUBBISH .”

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Posted 3 years ago

“Did not receive item. A day before it was to be delivered I get an email saying they dont have it in stock. This leading to 8 unhappg little swimmers on the weekend.”

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Posted 3 years ago

“total liars do not use this company you will be scammed”

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Posted 3 years ago

“absolute scammers didn,t send order then when asked for refund sent a false royal mail tracking number three days later saying sorry but your order has been shipped very dishonest”

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Posted 3 years ago

“COMPANY DO NOT FOLLOW UP EMAILS!!! MY TOOL HAVE NOT RECEIVED DUE TO THE COMPANY SITTING ON THEIR BACKSIDES AND NOT FOLLOWING THROUGH WITH MY COMPLAINT!!! DO NOT USE THIS COMPANY EVER !!!!! TOTALLY UNPROFESSIONAL !!!!!! AVOID BUYING FROM THIS COMPANY !!!!!”

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Posted 3 years ago

“Fantastic shopping experience, keept me updated with my order.”

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Posted 3 years ago

“Riezer screws i ordered, the best, thank you 😎😎😎”

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Posted 3 years ago

“Delivery was very quick as promised, tool was just what I needed - so perfect.”

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Posted 3 years ago

“if i could give 0 star that would happen ordered item 29 of April still not received and we have 11 of May avoid that company !!!!”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,508 reviews