Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,731 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despatched and delivered safely.”

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Posted 3 years ago

“Clear website and full product description, made me confident about purchasing online. Arrived in super-fast time.”

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Posted 3 years ago

“Ordered equipment was despatched promptly but delivery was delayed a couple of days by the courier which wasn't an issue. In general good service and would use again”

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Posted 3 years ago

“Great product and price very fast delivery”

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Posted 3 years ago

“delivered exactly what i ordered next day. great service”

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Posted 3 years ago

“shipped promptly and delivered satisfactorily”

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Posted 3 years ago

“Ordered a few items and the prices were reasonable and delivery quick.”

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Posted 3 years ago

“Power Tools Direct, excellent pricing and service. Delivery was with the allotted time frame, so would be happy to use them again. Thanks”

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Posted 3 years ago

“Clarke bench drill and vice delivered in good condition and on time.”

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Posted 3 years ago

“Always had brilliant service from Power Tools Direct.”

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Posted 3 years ago

“Unfortunately one part of the order was lost by the courier and the other part arrived in a damaged box with a part missing. They did try to get a part sent out, but that was the wrong one and with delays in the end I cancelled. 6/10 for effort.”

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Posted 3 years ago

“Perfect for turf lifting lifted 20sq yes in a day with no problem”

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Posted 3 years ago

“Perfect, just what I wanted....”

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Posted 3 years ago

“Exactly as described, perfect for job. Sales staff very helpful..”

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Posted 3 years ago

“I was pleased with the competitive prices and prompt service. However the rose of the watering can has several very large scratches. I contacted you to see if the rose could be replaced. I sent photos. I have not heard if I am going to get a replacement as I requested. This is about one week ago. Not very impressed with this.”

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Posted 3 years ago

“Paint a lot cheaper than amazon”

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Posted 3 years ago

“Really pleased with my purchase from Power Tools Direct. I had no problem finding what I wanted (in this case it was a motorcycle lifting bench), the price was good and delivery was much quicker than stated. The bench package weighed in at a hefty 125Kg but the delivery guy still managed to get it into the entrance to the garage which was really helpful and made assembly much easier. I had no problems as usual so no need to contact Power Tools Direct. Very pleased and will continue to use them for tool purchases.”

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Posted 3 years ago

“The arris rail brackets that I purchased look like they are made of thick section steel, galvanised for longevity. The price of a pair are very competitive against other suppliers and in most cases far cheaper. They were delivered in good time as well so an excellent buy.”

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Posted 3 years ago

“They appear to be slow on delivery i paid for express delivery took a week and they posted via royal mail 24 after i asked where my delivery was fortunately i live just down road and i'm not paying for that sort of service so returned item to them knowing i can buy it cheaper if i wait on delivery - similar time i waited on them Returned item to them by hand and they reimbursed me quickly politely and efficiently but express postage did it for me i'm only 5 mls down road but they dont allow collection. It would be debatable whether i use again unless they allowed collection if not i wont use again as i can buy from Amazon with better results”

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Posted 3 years ago

“First class fast service 👍🏻”

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Posted 3 years ago

Power Tools Direct is rated 4.5 based on 13,731 reviews