Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,301 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,301 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service. I placed an order on Monday 6th March 2023 for products are and we’re advertised as in stock on the website. I paid extra for the express delivery as I needed the products for a project but I still have not received my order and customer service are unable to provide me with an update. To add to this, I was not informed that my order has experienced delays, I had to chase myself after days with no update. Today is the 18th day waiting for an order which I paid to be delivered within a couple of working days.”

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Posted 3 years ago

“Great prices, exceptionally quick delivery. Well pleased.”

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Posted 3 years ago

“Very poor service from start no stock charged nearly 9 pound delivery 7 days later still not received all my order do not use this company far better service out there Will never recommend or use again avoid 100%”

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Posted 3 years ago

“Very easy to order on-line and excellent service. Delivered the day after the order was placed.”

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Posted 3 years ago

“Good service, prompt delivery.”

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Posted 3 years ago

“received when stated easy ordering”

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Posted 3 years ago

“Advertise stock they don’t have”

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Posted 3 years ago

“the order arrived promptly”

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Posted 3 years ago

“I have used Power Tools Direct several times and have been pleased with their range of products and overall service.”

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Posted 3 years ago

“Arrived early very well packed,would use again.”

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Posted 3 years ago

“Bought bow saw blades. Prompt delivery. No issues.”

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Posted 3 years ago

“Goods showed available to buy, two days after purchase was informed goods out of stock”

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Posted 3 years ago

“I am still waiting for goods that should have been delivered between the dates of 17th-20th March. Customer service support is zero. I would think twice about ordering anything thru this company unless you are prepared to wait and put up with non existent Customer Service Support”

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Posted 3 years ago

“The products I ordered were showing as In stock, when my parcel didn't arrive I emailed, got a response saying it hadn't been dispatched yet, then the following day a refund on all products saying one item had been discontinued. I paid express delivery as I needed the items quickly.”

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Posted 3 years ago

“Waited 3 weeks never arrived emailed, given choice off wait or return money. Money returned in 3 days, ordered from Zoro arrived in 3 days I know where I am going next time.”

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Posted 3 years ago

“Still waiting for delivery of some of my order it’s now 7 working days and no notification of when it’s coming.”

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Posted 3 years ago

“I ordered 25 tubes of clear silicon and 25 tubes of white. I received 50 tubes of white”

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Posted 3 years ago

“Fast and efficient delivery and perfect tool for the job”

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Posted 3 years ago

“Arrived on the day specified in excellent condition. The product was well packaged and very well priced. Will definitely use Power Tools Direct again.”

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Posted 3 years ago

“Item was well packed and delivered the next day. Product was good value for money.”

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Posted 3 years ago

Power Tools Direct is rated 4.5 based on 14,301 reviews