Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 13,984 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery driver was particularly helpful”

Helpful Report

Posted 3 years ago

“ordered 2 keyed alike padlocks, arrived a day late, tracking number didn't work 'items not tracked until attempted delivery made'”

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Posted 3 years ago

“Competative pricing on good quality tools, kept up to date on order processing. I did have conflicting messages from the delivery company relating to delivery times but tools arrived ok.”

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Posted 3 years ago

“The tools and items are of a reasonable price and quality. Not too happy about the cost of postage, £1 difference between rapid delivery and standard which can take up to a week. Standard delivery should either be free or at the least half price to rapid delivery.”

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Posted 3 years ago

“very expensive delivery. £50 is a lot for shipping”

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Posted 3 years ago

“5 days late on delivery SO FAR. Tried calling but answer phone says they no longer take calls, and e-mail is the only way of communication. Companies need to stop hiding behind Covid. I try to boycott any company that I cannot talk to over the phone at least, my mistake I guess.”

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Posted 3 years ago

“Quick dispatch and delivery easy to deal with”

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Posted 3 years ago

“Need to clarify that the express shipping option for £6.95 is Royal Mail 24 (not Tracked 24). I'd strongly recommend that you look at alt couriers - for £6.95 you can almost afford Parcelforce.”

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Posted 3 years ago

“Speedy delivery and good price. Extremely well packed”

Power Tools Direct 5 star review on 7th December 2022

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Posted 3 years ago

“Paid for express delivery but took 6 days to arrive In fairness more a DPD issues but not great”

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Posted 3 years ago

“Parts arrived in good condition. Keen pricing and fast delivery”

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Posted 3 years ago

“Fantastic service all round from ordering online to fast delivery.”

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Posted 3 years ago

“Did not deliver. Reported as delivered. No-one on site heard or saw anything of you. Where is my parcel”

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Posted 3 years ago

“I found the service very good from ordering to delivery.”

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Posted 3 years ago

“quality item very good & quick replies to questions . Delivery hampered by royal mail on strike but still got delivery quite quickly”

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Posted 3 years ago

“Good tools at a fair price delivered on time”

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Posted 3 years ago

“Does what is says on the tin !”

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Posted 3 years ago

“Very professional, quick delivery and good product”

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Posted 3 years ago

“You didn't have an item in stock and yet you still listed it as available and accepted payment. So I didn't actually even receive the order you're asking for feedback for. Maybe make sure the stuff your selling is actually something we will receive. That would be a good start.”

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Posted 3 years ago

“great price, communication & speed of delievry”

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Posted 3 years ago

Power Tools Direct is rated 4.5 based on 13,984 reviews