Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,750 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,750 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was accepted and a delivery date provided, then at the last minute was told the item was no longer available. I had to reorder elsewhere.”

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Posted 4 years ago

“Item delivered quickly and as described.”

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Posted 4 years ago

“Placed order with 2 to 3 days delivery and it took 2 weeks i had to keep emailing to find out what was going on and could never get a straight answer”

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Posted 4 years ago

“Not worth a single star, but had to give one star in order to leave a feedback! Nobody answering the phone line, making excuses because everyone is working from home and why cant you answer phone calls by working from home? Item arrived late with extra shipping costs for 2-3day delivery slot which nobody kept to, then once receiving the packaging, its all poorly packed with no bubble wrap when the item clearly is very sharp with 3 sided bladed ends, and one corner was sticking out of the packaging. In this pandemic, nobody expects to have pubic hair in their item, when I clearly did! Quite unbelivable when the item is not brand new and damaged and this seller refuses to give me a free returns label. the tool is scratched all over the item, on the wood and metal parts. There is no worth of using Kent and Stowe's 15 year warranty when the product was already sold damaged. Not sure now that this is a genuine seller of this stock.”

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Posted 4 years ago

“Excellent packaging!!”

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Posted 4 years ago

“Covid has its impact on business but communication wasn’t particularly good no phone contact email only at the mercy of getting a reply and most of all no notification from your self or courier on delivery day just took a delivery from fastfix by dpd notified yesterday of today and dpd notified me first thing of my one delivery slot which they never let me down so you see what your up against”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“fast delivery and quality products.”

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Posted 4 years ago

“Unfortunately, we have placed many orders with this company and on numerous occasions they have damaged our goods in transit, we have then had to wait for long periods of time for a response and for our goods to be replaced. We would not recommend this company.”

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Posted 4 years ago

“Excellent service when original consignment was damaged in transit and immediately a new product was dispatched.”

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Posted 4 years ago

“Good service, product arrived well packaged and promptly.”

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Posted 4 years ago

“Great fast delivery”

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Posted 4 years ago

“Delivered as promised, well packaged. Great service”

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Posted 4 years ago

“Very good after sales service Got an immediate answer to my enquiry. Thanks”

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Posted 4 years ago

“Ordered a vibrating plate from PTD only to be told 3 days later that the equipment was out of stock so had to order elsewhere.”

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Posted 4 years ago

“Good price, prompt delivery.”

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Posted 4 years ago

“Excellent service and fantastic value for money, in short I would have no hesitation in recommending Power Tools Direct to anyone be it trade like myself or someone who interested in DIY”

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Posted 4 years ago

“Quality product, well packed and speedy delivery.”

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Posted 4 years ago

“Delivery takes longer than expected. Can never get hold of anyone on the phone. Website is extremely poor”

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Posted 4 years ago

“Good service all round”

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Posted 4 years ago

Power Tools Direct is rated 4.5 based on 13,750 reviews