Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,326 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even though i paid for express delivery, a week later and no sign of my order. No answer on the telephone, apparently due to Covid Restrictions.”

Helpful Report

Posted 5 years ago

“I had to chase up the order, however, once I had made contact the order was fulfilled. The item was delivered well packaged with no damage.”

Helpful Report

Posted 5 years ago

“I have been really disappointed with my order. I ordered two tins of varnish- only one arrived and was dented when it arrived. when I complained about the missing order, another was ordered but with no guarantee that it would be delivered quickly. I have since had an email notifying me of a further delay. Despite me saying I needed the varnish for a time sensitive job, nothing has been done to expedite the order. Very disappointing and still waiting 2 weeks later.”

Helpful Report

Posted 5 years ago

“Great prices, great service, great delivery and exactly what was ordered in amazing packing.”

Helpful Report

Posted 5 years ago

“bit slow with delivery but apart from that , goods excellent and price too”

Helpful Report

Posted 5 years ago

“I ordered some hand tools and a box of staples. The hand tools arrived ok but there were no staples. The Jiffy Bag had a small hole in it. Power Tools Direct sent a replacement staples box without any quibbles, and actually when they arrived I could see the hole in the Jiffy Bag was too small for the staples to have fallen out. Very pleased with the service.”

Helpful Report

Posted 5 years ago

“After a short delay in despatch which I was kept fully informed about by your office the goods arrived in perfect order. I was very pleased with the overall service received.”

Helpful Report

Posted 5 years ago

“Product had no arrived aftr 5 days and when I phoned a message said"we are not taking calls" I e-mailed as was told in the reply "order complete" I replied on the Thursday it had not been delivered and NOT to resend as I was purchasing from another source so please refund me. Saturday I received the product sent on a 24 hour delivery. It arrived 3 hours after the other delivery for the same product. Postage to send back would have meant even if I was refunded I would have lost 30% of the value plus the postage I had already paid which would not have been refunded. All in all there is no way I will use PowerTools direct again.”

Helpful Report

Posted 5 years ago

“Very happy with product and how it was packaged”

Helpful Report

Posted 5 years ago

“Impossible to order online, tried to call them but they don't take calls as they work from home so I went elsewhere.”

Helpful Report

Posted 5 years ago

“Ordered goods from hear half came other half still waiting on find this a joke especially asking for a review when use STILL haven't send me the rest of my order”

Helpful Report

Posted 5 years ago

“Still waiting for my parcel to arrive, paid for express delivery. Can't get to speak to anyone and emails left unanswered. Very disappointing service.”

Helpful Report

Posted 5 years ago

“Advertised but none in stock so refund given! that's it.”

Helpful Report

Posted 5 years ago

“Excellent service, web site easy to use, prompt delivery. No complaints!”

Helpful Report

Posted 5 years ago

“Great prices and delivered on time”

Helpful Report

Posted 5 years ago

“Excellent service, products delivered as advised & good value.”

Helpful Report

Posted 5 years ago

“Very slow delivery”

Helpful Report

Posted 5 years ago

“Excellent service & fast delivery Definitely recommend”

Helpful Report

Posted 5 years ago

“Great value Great service”

Helpful Report

Posted 5 years ago

“Products are as described, will be using these again in the future.”

Helpful Report

Posted 5 years ago

Power Tools Direct is rated 4.5 based on 14,326 reviews