Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,735 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,735 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited a long time to receive my order. Received an email to say one of the items wasn't in stock where they refunded the item. Then, only received part of the remaining order. Contacted customer services where I was told they sent out the full order. Clearly a packing issue as two items were missing. They then told me its tough, I'm not getting my products or a refund!!! I've never been treated this way by a company in my life and I would simply call this an act of theft.”

Helpful Report

Posted 4 years ago

“Good price, great choice and prompt delivery.”

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Posted 4 years ago

“Good product, good service and good price”

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Posted 4 years ago

“Great service & product”

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Posted 4 years ago

“Excellent service from this company !”

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Posted 4 years ago

“I recently purchased a Sealey Wooden Machinists Toolchest from this company. The item was very well made and well packed. I would certainly buy from them again.”

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Posted 4 years ago

“excellent price qand quality”

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Posted 4 years ago

“Never bought from Power Tools Direct before. I am glad that I did. Product was as described, arrived packed well and was good value for money.”

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Posted 4 years ago

“Quick, easy, fast. Just what I needed.”

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Posted 4 years ago

“The metal rule I ordered was supposed to be 25mm wide but it was 30mm wide too big for what I wanted.”

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Posted 4 years ago

“Excellent product selection, keen prices and prompt delivery. What more do you need?”

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Posted 4 years ago

“Great Item just what I wanted. Excellent Service and Quick Delivery”

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Posted 4 years ago

“gave a good service as promised”

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Posted 4 years ago

“proper job, thank you”

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Posted 4 years ago

“Excellent item and good communication and delivery great company to trade with”

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Posted 4 years ago

“Perfect shop”

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Posted 4 years ago

“Comunication hard work and delayed delivery but packed well and great item as described”

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Posted 4 years ago

“So far so good. Puddle pump and hose arrived, but not used yet”

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Posted 4 years ago

“Good reliable service”

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Posted 4 years ago

“Fast and efficient delivery.very good product”

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Posted 4 years ago

Power Tools Direct is rated 4.5 based on 13,735 reviews