PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Full of lies! Honestly wish I’ve never trusted them. Refund is shocking!”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not received your refund. I've chased this up with our finance team and they've pushed the refund through again. IT'll show back in the account by the end of 24/04/20 at the latest. Thanks Usman

Posted 6 years ago

“My package got LOST and PLT refuses to refund me due to the Coronavirus (which makes no sense) and said the situation is out of their control. Yes they are being very nice about it, but that doesn’t make up for bad customer service. GOOD, REAL customer service is helping the customer resolve the issue. Not telling this it’s out of your hands and they you’re not giving out refunds right now.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that you have not received your order yet, I've located the order and taken a look into this for you. I've dropped you a private message with updates on the order. Thanks, Alex

Posted 6 years ago

“Customer service was great, had an issue with an item not being available once ordered but was sorted promptly.”

Helpful Report

Posted 6 years ago

HI, Happy we helped you out. Keep checking out our New In to stay up to date with what’s new. Alex

Posted 6 years ago

“Do not shop pretty little things unless you want to be lied to, have your $ wasted and manipulated! I have used this company twice and both times I have regretted it. I can list 5 other companies that have the same items they do and deliver better service. TAKE IT FROM ME AND LEARN THE WAY I SHOULD HAVE! DO NOT SHOP HERE!”

Helpful Report

Posted 6 years ago

Hi Shy, Sorry to hear about your experience, I've sent you a private message to discuss further. Alex

Posted 6 years ago

“I ordered a size 12 hoodie it was massive so instead I ordered a size 8 thought this would be ok. Came it was still massive.”

Helpful Report

Posted 6 years ago

Hi Natalie, Sorry to hear about this, we've got the hoodie logged with our quality team to check out the stock. Please return the hoodies, if you wish for a refund. I'll drop you a private message with more info on our returns. Thanks, Alex

Posted 6 years ago

“Their sizing is ridiculous. I order a 10uk and its extremely small and order a 12 its extremely large. Also their return policy sounds impossible. Its cheaper to throw away the items than returning them. The 2 stars only goes to cute design and good materials”

Helpful Report

Posted 6 years ago

Hey, Glad to hear you love our styles and designs. Sorry to hear the sizing wasn't on point. As with most other retailers, our sizing can vary slightly with others and between styles and fitting, however, we try to stay as close to our size guide as possible. We try to keep our returns cost as low as possible, however, due to the number of countries we ship to, we're not able to offer free returns. We also have a few returns centre, to help keep the costs down. Thanks Usman

Posted 6 years ago

“Every single time they send me wrong size. If I order a 10uk its extremely small if I order a 12 its extremely large. Also their return policy is really bad. It cost me more to return the clothes than just throw then away.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear the sizing wasn't on point. Sizes can vary slightly depending on the style and fitting of the item and we have a few different ranges you can choose from to find the best find. We're not able to offer free returns from all countries but we do try to keep the returns cost as low as possible. We have a returns portal in select countries which offer fully trackabe returns for a low cost fee which is usually cheaper than returning directly with the post office. Thanks Usman

Posted 6 years ago

“I order 4 oversize shirts and the weren't oversize at all. They were to small. But I'm more upset that I had to pay $9.02 to return it. I don't think I would order anything else from here. This is my first and last order.”

Helpful Report

Posted 6 years ago

Hey Staphanie, Sorry to hear you didn't love your haul. I've passed on your feedback to our buying team, so they can work with our suppliers to make sure they stick to our size guide and our items are named correctly. We don't offer a free returns service in all countries, however, we try to keep returns cost as low as possible. Once our warehouse log the returns back, they'll arrange for a refund to be processed to the original payment method. Thanks Usman

Posted 6 years ago

“Bought a pair of platform boots very comfortable only thing is need a bigger size so have ordered a size 6 and sending size 5 back thank you very happy with the quality”

Helpful Report

Posted 6 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 6 years ago

“Been shopping with these since they first started, never ounce had a problem :) Love this company. Regularly has new clothes, Delivery is always on time :) refunds are always processed well when I've returned clothes. Can't get better than this company.”

Helpful Report

Posted 6 years ago

Hey Maya, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“I ordered 9 items from the app with a fantastic 60% off and all of the items came in really good quality and they fit perfectly 100% would recommend!!!!”

Helpful Report

Posted 6 years ago

Hey Chloe, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“The order was processed fine, delivery was good, but I ordered a jeans an extra size up, because I read a lot of reviews about pretty little things Jeans being very tight, from first trying it on I just about got my feet through it’s very tight from the ankle area, the waist area was very big and the jeans which were meant to be skinny, were very baggy on my legs, the material was also very thin, will Not be ordering jeans from there again.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love the jeans but glad to hear you loved the rest of your haul. I'll pass on your feedback to our Quality control team so they can check the stock and make sure it sticks to our size guide. Please return it back to us and once our warehouse log the returns back, a refund will be processed to the original payment method. Thanks Usman

Posted 6 years ago

“Great prices, great quality and fast shipping”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

“I’ve been trying to get my package for 3 days now , it’s almost impossible to reach customer service. They’ve attempted to deliver twice and never left note needed to take next step Phone number isn’t accurate. No response in email , super stressful.”

Helpful Report

Posted 6 years ago

Hey Jenicie, Sorry to hear your weren't in to accept the order. I've checked the tracking and can see the order has been delivered. As the order is sent with the national post office, it'll be held for collection at the post office and if the local number is busy, you're able to call the national office or through the website to arrange another delivery. Thanks Usman

Posted 6 years ago

“I got stuck in the badly sized dress and cried”

Helpful Report

Posted 6 years ago

Hey Rachel, Sorry to hear this. Definitely not how we want you to feel. I've only been able to find one order with your deets, so if you've placed a more recent order, please reach out to our customer service team and we'll be able to investigate the sizing further. Thanks Usman

Posted 6 years ago

“Did not receive dress was told got lost in transit. Reordered. Once again lost in transit. Ordered 3rd time!!. Lost before reached courier!!!! What can I say!!!!!! On a positive note all refunds have been very promptly returned to my bank account and all customer service team I have dealt with have been very helpful!”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your orders have been lost in transit to the courier. That shouldn't happen, so I've raised this with our warehouse and logistics team, so they can look into why this has happened 3 times. Glad to hear our customer service team had your back and the refunds were showing back in the account so soon. Thanks Usman

Posted 6 years ago

“Love PLT they have everything for any occasion and is my go too !! Never had any problems with refunds, however a couple of items I’ve bought have came faulty, jewel missing from slides and my cross necklace came bent ! Apart from that really good”

Helpful Report

Posted 6 years ago

Hey, Glad to hear you love our selections and always get your refunds. If you have any issues with an order, you can reach out to our customer service 24/7. Thanks Usman

Posted 6 years ago

“I ordered a bunch of clothes from this website in 2 orders. Most were alright, however a pair of pink joggers arrived with a blue-ink looking line close to the seam of the pant. In addition, i ordered a pair of sand-colored joggers and i was simply putting them on and as i guided my foot to the bottom of the pant, the side of the pants ripped. Disappointed in the quality and I emailed customer service 2 days ago and have not heard back.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about the joggers, taking a look it smees that we have not received an email from you. I have sent an email to you to get some further details on your order. Please check your inbox along with your spam and junk folders for this. Thanks, Alex

Posted 6 years ago

“PLEASE READ IF YOU'RE THINKING OF BUYING. 1. they don't respond to customer inquires and then won't help because of the time they took to respond and 2. the swimsuits are horrible quality and don't match the description or picture. I ordered a cute swimsuit set off a pretty little thing and while I was ordering it didn't clearly specify the delivery date so I was hoping it would arrive within at least two weeks. Once I ordered the swimsuit, which was for spring break in two weeks, I got told that it wouldn't arrive in time and my delivery date would be after spring break. I understood the confusion and immediately contacted the pretty little thing customer service. The ONLY customer service option they had available to contact was email or submitting a question on line which would be an email response. That's exactly what I did, I contacted them and informed them of the issue and simply asked to cancel the order. No response, I contacted them a second time a day after my order, No response. I contacted them again three days after my order on Instagram instead and it took them a day to respond only for them to tell me they couldn't help me and I needed to contact a different Instagram account. So, I contacted the other Instagram account and after almost a day of wait they basically informed me they can't help because it was too late and I would have to pay to return my swimsuit. WHAT! I'm very frustrated. They weren't attentive and made my situation worse by not responding and now I have to pay to return something that I tried to resolve as soon as I ordered it. Once the swimsuit came in the mail it was horrible quality and not worth the money I spent to even return it. The swimsuit didn't look like the picture and the color was faded and old looking. Do not order from here because they don't find customers needs a priority and they will screw you over with swimsuit quality.”

Helpful Report

Posted 6 years ago

Hi Anna, Sorry to hear about the trouble you have had when contacting us. If you ever need to reach us you can use the link below to reach our email or social media https://www.prettylittlething.us/faq I understand that you want to return the item so I've sent you a private message so we can get this sorted out for you. Alex

Posted 6 years ago

“used to love this website but now i rarely order from here as the delivery is shocking. takes 7-8 working days for items to be delivered when they advertise 3-5. i also had another experience where i ordered next day and it never came next day despite ordering it before 11am & i am not in a post code restriction. disappointing”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your orders have been landed with you late. I've not been able to locate your orders with the deets provided, so I've been unable to look into further further or flag this with our courier. If you have any issues with any future orders, please reach out with your order number and we'll be happy to look into this and flag with the courier and our logistics team, to investigate. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews