PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the stuff so much I just cant stop buying”

Helpful Report

Posted 6 years ago

Hey Lisa, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

“I've ordered a few things from here and I have to say I love it. I think unless they have a sale on some of their stuff can be quite expensive. I've never had to deal with customer service, and never (touch wood) had to return anything. Delivery has also been really good.”

Helpful Report

Posted 6 years ago

Hey Charelene, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Us order arrive quick. Wish is bonus.Lots of nice things you can found in site. My daughter loved. We definitely buying again.”

Helpful Report

Posted 6 years ago

Hey Lana, Thanks so much for your positive feedback. Have an amazing week. Thanks Usman

Posted 6 years ago

“Teens clothes are so in and out, this is a perfect site to buy from easy for them to browse then go direct to mum to press the buy button. Very quick delivery too”

Helpful Report

Posted 6 years ago

Hi, We’re happy you’re happy. Come shop with us again soon. Alex

Posted 6 years ago

“My orders always come the next day as requested and the quality is great for the price.”

Helpful Report

Posted 6 years ago

Hi Leah, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“I find good offers,but pictures could be better Returns easy to do Refunds as yet waiting on one”

Helpful Report

Posted 6 years ago

Hi Ruth, Thanks for your feedback, if you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 6 years ago

“Fantastic service!!! I pay yearly for next day delivery and have never been let down .”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“I liked my purchase until it arrived, I ordered a tracksuit and the top and bottom came in different shades of blue, but apart from that my order was likeable and reasonable.”

Helpful Report

Posted 6 years ago

Hi, Thanks for the feedback and letting us know about this, We'll get this logged with our quality team. I've dropped you a private message to follow up. Alex

Posted 6 years ago

“You get what u pay for... Dresses at £5 is a bargain!! Always delivered on time. Have been shopping here for 2 years n recommend it for needing nights out clothes delivered to your door at bargain prices”

Helpful Report

Posted 6 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 6 years ago

“I have no idea why you guys don't have an average of 4 stars+ so here's my input: Great delivery system, fantastic returns, fantastic customer services, great clothes and great prices. You will have the rare occasion in which the item you ordered looks/feels different than what you expected but returns are free so for me, can't fault it. Happy to shop here any day, would definitely recommend!”

Helpful Report

Posted 6 years ago

Hi That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Pretty Little Thing is my favourite places to online shop. I order from there probably more than I should haha. It’s amazing”

Helpful Report

Posted 6 years ago

Hi Mollie, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 6 years ago

“Sizing is spot on. Trousers long enough for me and clothes good quality. Delivery does take several days but I'm happy with waiting as I love the products”

Helpful Report

Posted 6 years ago

Hi Mandy, Thanks so much for your feedback and all-round good vibes. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Great prices...fast delivery ...no hassle in making and receiving purchase= happy customer !”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“I can not fault, I Always shop on PLT and always love my purchases.”

Helpful Report

Posted 6 years ago

Hi Janine, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“I’m normally a happy customer I love your clothes!.. but this time I ordered a dress and it was ripped . I’ve been so busy at work I missed the deadline to send it back. It won’t stop me from ordering in the future by I was a bit disappointed tbh!”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your dress, this is not to our usual standards, let's get this fixed. I've sent you an email for further details. Please could you check your inbox along with your spam and junk folders for this. Thanks Alex

Posted 6 years ago

“Quick service, easy to use website. Great discounts! Love love love PLT X”

Helpful Report

Posted 6 years ago

Hi Megan, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Great service and easy speedy returns and refunds, never had a problem , my daughter has had loads from here and for the price paid, the quality is good, she usually has to return items too but I’m always confident that these will be sorted and refunded quickly”

Helpful Report

Posted 6 years ago

Hi Caroline, Thanks so much for your positive feedback. Have an amazing week. Alex

Posted 6 years ago

“Love PLT I buy all my clothes of there now as the sizing is amazing for my body shape!”

Helpful Report

Posted 6 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“amazing quality, really affordable, fast delivery and easy to return. Always got good offers on!”

Helpful Report

Posted 6 years ago

Hi Kya, That’s amazing to hear. Thanks so much for spreading those good vibes. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“I love plt. They're efficient, have brilliant taste, are upto date in clothing trends and their customer serviceis unmatched. Also love the little surprise extras that come with the item(s) I have ordered.”

Helpful Report

Posted 6 years ago

Hi Christy, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews