Name: PrettyLittleThing.com
Rating: 2.59

“Everything was on time and was fitted nicely”

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Posted 5 years ago

Hey Boo, Thanks so much for your positive feedback. Have an amazing weekend! Chris

Posted 5 years ago

“As always.. Happy with my PLT purchases. Never had an issue with delivery & items i have bought & thats with deliveries nearly every week from PLT. Forever my fave. Kara”

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Posted 5 years ago

Hey Kara, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 5 years ago

“Customer service is poor I returned some items I did receive confirmation it was received and received a date for my refund. The date has past and still have not received my refund tried to reach out not getting any response”

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Posted 5 years ago

Hey, Sorry to hear you've not been able to locate your refund. I've checked this for you and the refund was processed on February 1st, with it being accepted on the 2nd. As the funds are showing as leaving our accounts and confirmed by our payment processor, you would need to contact the bank that was originally charged around January 14th and they'll be able to help you locate the refund. Thanks Usman

Posted 5 years ago

“I have ordered many times with PLT for my daughter who loves their clothing. They're great prices and always look good quality. Never had any problems with delivery and often get free next day delivery offer code, which has never let me down. Only reason I've not given 5 stars is because I never receive an email confirmation that my returns have been received, I have to wait to see the refund on my credit card statement.”

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Posted 5 years ago

Hey Victoria, We’re so happy you’re loving the brand as much as we do. I'll pass this over to our IT team so they can look into this for you and see why you've not received the refund emails. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Never had such terrible service. There is no number to call them so I’m stuck in a massively long email chain about the fact I never got my item and my tracking validates that as the tracking shows they attempted one delivery then never came again. I just want my item or my money, simple. The amount of back and forth with literally no resolution for a MONTH is beyond me.”

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Posted 5 years ago

Hey, I'm sorry to hear your order hasn't landed with you. I've looked into this for you and can see you arranged re delivery with the courier, however, it looks like they weren't able to. We investigated this with the courier and due to the time frame with no further update, the order was classed as lost in transit. The refund was processed back to the original payment method and it'll show in the account by the end of 21/02/20 at the latest. Thanks Usman

Posted 5 years ago

“I did not receive my delivery! Hermes notes that my delivery was delivered and signed for by ME when I wasn’t even home! To make matters worse there is no one responding to my online queries. Extremely disappointed.”

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Posted 5 years ago

Hey Melanie, Sorry to hear your order didn't land with you and you've not been able to locate our replies. I've looked into this for you and can see you've managed to get in touch with our customer service, who have got another order sent out to you. I hope you love your haul and if there's anything else we can help with, our customer service team are here 24/7. Thanks Usman

Posted 5 years ago

“HIGHLY disappointed. Be careful when ordering through this site as your order might be severely delayed or lost. I ordered several items and was expected to get it delivered the day before my trip. Checked online and was told it would be delivered on the day of my trip. Cool. I'll get it by the time I have to leave. WRONG! Delivery driver failed to do as was instructed and was given the run around by the delivery company they work with (DHL). My items were processed to be picked up, without my consent, to a state that was entirely different from where I live. That wasn't it! I was told by a customer service agent EVERYTIME that it was processed for re-delivery to my address, spoke to a supervisor and it wasn't until today that I was told that once it gets sent to a facility, It has to be picked up. HOW CAN I PICK IT UP WHEN I DON'T LIVE IN THE STATE THAT IT WAS SENT TO?! I contacted PLT through WhatsApp and didn't receive a response. I am VERY displeased with PLT. This was my first time ordering and I was so excited to wear my items on my vacation but never again. I will tell everyone to be cautious when ordering from PLT because they don't respond to your inquiries in a timely manner and the delivery company that they work with is incompetent at completing their jobs.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your haul didn't land with you in time for your vacation. I totally get where you're coming from and hope it didn't ruin your vacation. I've raised this with our logistics team, so they can speak to the courier company and find out what happened as they shouldn't have held it for collection without your authourisation to do so. I can see you've been in touch with our customer service team now and they're working to get the order returned back to us, so we can refund this for you ASAP. Once the courier confirms this with us, we'll process a refund back to the original payment method for the items. In the meantime, I've refunded the shipping fee back to the card used and it'll show in the account by the end of February 21st, if not earlier. Thanks Usman

Posted 5 years ago

“HIGHLY disappointed. Be careful when ordering through this site as your order might be severely delayed or lost. I ordered several items and was expected to get it delivered the day before my trip. Checked online and was told it would be delivered on the day of my trip. Cool. I'll get it by the time I have to leave. WRONG! Delivery driver failed to do as was instructed and was given the run around by the delivery company they work with (DHL). My items were processed to be picked up, without my consent, to a state that was entirely different from where I live. That wasn't it! I was told by a customer service agent EVERYTIME that it was processed for re-delivery to my address, spoke to a supervisor and it wasn't until today that I was told that once it gets sent to a facility, It has to be picked up. HOW CAN I PICK IT UP WHEN I DON'T LIVE IN THE STATE THAT IT WAS SENT TO?! I contacted PLT through WhatsApp and didn't receive a response. I am VERY displeased with PLT. This was my first time ordering and I was so excited to wear my items on my vacation but never again. I will tell everyone to be cautious when ordering from PLT because they don't respond to your inquiries in a timely manner and the delivery company that they work with is incompetent at completing their jobs.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your haul didn't land with you in time for your vacation. I totally get where you're coming from and hope it didn't ruin your vacation. I've raised this with our logistics team, so they can speak to the courier company and find out what happened as they shouldn't have held it for collection without your authourisation to do so. I can see you've been in touch with our customer service team now and they're working to get the order returned back to us, so we can refund this for you ASAP. Once the courier confirms this with us, we'll process a refund back to the original payment method for the items. In the meantime, I've refunded the shipping fee back to the card used and it'll show in the account by the end of February 21st, if not earlier. Thanks Usman

Posted 5 years ago

“I ordered a “blush” coloured dress for my brothers wedding, or at least that’s what I thought I’d ordered but what I got was what can only be described as the nastiest shade of brown, it wasn’t even close to what was advertised, it was horrendous so I can safely say that I will be giving this site a massive swerve from now on 🤮🤮I would upload a picture if I there was an option to do so”

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Posted 5 years ago

Hey Sharon, I'm sorry to hear you didn't love your haul. I've tried to look into this for you, however, I've not been able to find a blush coloured dress with the deets provided. I can see from the order I could find that you've returned both items and the refund was processed back to the original payment method on 02/02/20. If there's anything we can help with, you can reach out to our customer service team 24/7. Thanks Usman

Posted 5 years ago

“I love the stuff so much I just cant stop buying”

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Posted 5 years ago

Hey Lisa, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“I've ordered a few things from here and I have to say I love it. I think unless they have a sale on some of their stuff can be quite expensive. I've never had to deal with customer service, and never (touch wood) had to return anything. Delivery has also been really good.”

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Posted 5 years ago

Hey Charelene, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Us order arrive quick. Wish is bonus.Lots of nice things you can found in site. My daughter loved. We definitely buying again.”

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Posted 5 years ago

Hey Lana, Thanks so much for your positive feedback. Have an amazing week. Thanks Usman

Posted 5 years ago

“Teens clothes are so in and out, this is a perfect site to buy from easy for them to browse then go direct to mum to press the buy button. Very quick delivery too”

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Posted 5 years ago

Hi, We’re happy you’re happy. Come shop with us again soon. Alex

Posted 5 years ago

“My orders always come the next day as requested and the quality is great for the price.”

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Posted 5 years ago

Hi Leah, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“I find good offers,but pictures could be better Returns easy to do Refunds as yet waiting on one”

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Posted 5 years ago

Hi Ruth, Thanks for your feedback, if you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 5 years ago

“Fantastic service!!! I pay yearly for next day delivery and have never been let down .”

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Posted 5 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“I liked my purchase until it arrived, I ordered a tracksuit and the top and bottom came in different shades of blue, but apart from that my order was likeable and reasonable.”

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Posted 5 years ago

Hi, Thanks for the feedback and letting us know about this, We'll get this logged with our quality team. I've dropped you a private message to follow up. Alex

Posted 5 years ago

“You get what u pay for... Dresses at £5 is a bargain!! Always delivered on time. Have been shopping here for 2 years n recommend it for needing nights out clothes delivered to your door at bargain prices”

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Posted 5 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 5 years ago

“I have no idea why you guys don't have an average of 4 stars+ so here's my input: Great delivery system, fantastic returns, fantastic customer services, great clothes and great prices. You will have the rare occasion in which the item you ordered looks/feels different than what you expected but returns are free so for me, can't fault it. Happy to shop here any day, would definitely recommend!”

Helpful Report

Posted 5 years ago

Hi That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“Pretty Little Thing is my favourite places to online shop. I order from there probably more than I should haha. It’s amazing”

Helpful Report

Posted 5 years ago

Hi Mollie, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews