PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luv the next day delivery only downfall is using my Hermes they are terrible will literally drop the parcel anywhere but plt I can not fault at all I have a slight obsession ordering every week”

Helpful Report

Posted 6 years ago

Hi Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Very good products , just be careful with few ranges of materials in colours such as white as they can be see through but not all the time , other than that product quality is average for the price you pay . Would strongly recommend company as their products are very fashionable and affordable !”

Helpful Report

Posted 6 years ago

Hi Ellie, Thanks so much for your feedback and all-round good vibes. Hope to see you shopping with us again soon. Alex

Posted 6 years ago

“Always satisfied with product and delivery”

Helpful Report

Posted 6 years ago

Hi Shar, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 6 years ago

“Some clothes are bigger than others if u get the same thing just different colour in the same size but apart from that it’s perfect”

Helpful Report

Posted 6 years ago

Hi, Positive feedback is always good to hear. Have an amazing day and we hope to see you shopping with us again soon. Alex

Posted 6 years ago

“I personally think that the clothes with the higher prices have better quality. I especially love the tips around £18!!!”

Helpful Report

Posted 6 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 6 years ago

“Take my previous review back. Problem was solved, thank you, dear Prettylittlethings team.”

Helpful Report

Posted 6 years ago

Hi Anete, Glad we helped you out. Come hit us up again at any time. In the meantime, happy shopping! Alex

Posted 6 years ago

“I always have issues with their shipping. It always takes entirely too long. I once had to go to the post office to pick of them item myself. I currently have a lost package. They have not responded to my inquiry or refunded me.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear you have not received your order yet. I've take a look into this for you and have dropped you a private message to discuss further. Alex

Posted 6 years ago

“The dress was poorly made. On the side, there was a big hole in the stitchings. Now I have no choice than to send it back, but I have to pay 13 euros for the return.”

Helpful Report

Posted 6 years ago

Hey Marlene, Sorry to hear about your dress lets get this sorted out for you. I've dropped you a email, please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“The dress I ordered was poorly made. There was a big hole in the stitches on the side. Now I have to send it back, but because I ordered from the Netherlands I have to pay the return”

Helpful Report

Posted 6 years ago

Hey Marlene, Sorry to hear about your dress lets get this sorted out for you. I've dropped you a email, please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“The sizing was great and delivered earlier than what was predicted. I love the fit!”

Helpful Report

Posted 6 years ago

Hey Stormie, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“The dress was poorly made and the size not true. Sent back for full refund and over a week later and I'm unable to track the return. Tracking number invalid. Not good at all.”

Helpful Report

Posted 6 years ago

Hey Kimberly, Sorry to hear you didn't love your haul and you've not been able to track your returns. I've passed on you feedback to our buying teams, so they can speak to our suppliers and see if they can improve the quality whilst maintaining our competitive pricing. Your refund for the dress was processed to the original payment method on February 5th and will show in your account around this date no later than February 12th. Thanks Usman

Posted 6 years ago

“Package came on time”

Helpful Report

Posted 6 years ago

Hey Bev, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“Ordered clothes for a holiday was told I would receive them on 23/01/2020 but they didn’t arrive. Chased PLT up about it they told me it should arrive before 08/02/2020 (the day I leave for Holiday) it didn’t arrive then either and didn’t have time to get new clothes. I’m currently on holiday and have been informed by the person house sitting for me that they finally arrived. 1/10 wouldn’t recommend buying if you need them by a certain date.”

Helpful Report

Posted 6 years ago

Hey Ally, Sorry to hear your order didn't land with you in time for your holiday. I can see our customer service team have refunded the delivery cost back to the original payment method as the order was so late. I've looked into the reason for the delay and the order was delayed at the couriers main hub and then took a bit longer than expected to arrive in country for delivery. We've raised this with them, to find out the reason for the delay and find out what we can do to reduce the chances of the delay in the future. Thanks Usman

Posted 6 years ago

“good price and delivery always on time”

Helpful Report

Posted 6 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 6 years ago

“Loved the dress x”

Helpful Report

Posted 6 years ago

Hey Jess, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“Love this store! Always get my items purchased in a decent time frame , quality is amazing and the clothes always fit.”

Helpful Report

Posted 6 years ago

Hey Krys, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“I bought a one size fits all long jacket, (beautiful jacket) and the sizing was completely off. I am a 10 and the jacket was at least a 6 if not smaller. Great prices, great quality, great selection but the sizing is horrible.”

Helpful Report

Posted 6 years ago

Hey Jamila, Sorry to hear the sizing wasn't on point but glad to hear you're happy with the quality. Please return any items you don't love back to us for a refund, in line with our returns policy. Once our warehouse has logged the returns, a refund will be processed to the original payment method. Thanks Usman

Posted 6 years ago

“Really nice clothes for an excellent price.”

Helpful Report

Posted 6 years ago

Hey Shell, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Happy Customer! Have shopped here for years, great range of stylish clothes, always deliver on time. Never had issues with delivery and returns. Some of the clothes aren’t great quality - mainly leggings. Most of them are thin material but they’re not that expensive. Happy with 99% of my orders from here. Will keep shopping :)”

Helpful Report

Posted 6 years ago

Hey Monique, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

Helpful Report

Posted 6 years ago

Hey Monique, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews