PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 different packages in the same week paid 10euro for shipping , I waited a month for it and it still didn't arrived so I checked the tracking of both packages and it said the package was returned an could not be delivered because the adress was incorrect ( my adress was correct ) ! Both of the packages were returned and i never got my clothes , they said they couldn't send it back to another adress (from my mom's house) so the only option for me was to reorder the clothes again when they refunded me ! I didn't get the shipping money back ( 20 euro ). I get that things like this can happen , but with the 2packages in the same week ???”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order didn't land with you. I've checked this for you and for one of the orders, the address wasn't complete, so was returned. For the second one, the courier advised they did have it out for delivery, however, there was nowhere to leave the order or any one to accept the order. Thanks Usman

Posted 6 years ago

“Loved it!! However, the sizing isn’t always accurate across the board”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“I love the clothes, 10/5 on that. Good quality, fabric and styles. Clothes always come on time and in good condition. The first delivery company actually delivered your clothes early, once in a week for regular delivery! Customer service gets a zero though and their tracking for your delivery doesnt work since they changed delivery companies recently. Im sad to say they prioritize their US customers and every one else is just no one. Im Canadian and instead of charging more for delivery, which is the reason they give, the clothing is not discounted as much as the US. It costs me more to order under the Canadian flag than to order under the US and pay the exchange. When I complained their only response to my many issues was that it costs more to ship to canada, sorry. They didnt even address half the issues. The clothes couldnt be better unless they made more so they didnt sell out so fast. If you love beautiful clothes, this is the place. If you care about customer service and youre not US, dont bother.”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“I ordered my clothes since 15th of January and up until now it hasn’t arrived ...please try and settle the issue .”

Helpful Report

Posted 6 years ago

Hey Dami, Sorry to hear your order hasn't landed with you. I've looked into this for you and the national postal service have let us know the order is waiting for collection from the local post office. You can also use the tracking number to track your order on this link - http://www.nipost.gov.ng/Track_Trace.aspx Thanks Usman

Posted 6 years ago

“Purchased a whole bunch off the site 3 weeks ago now and still haven't received anything. My tracking hasn't been updated since 22nd January, says it's still processing. So if that is anything to go off, I'm honestly not expecting a lot once they arrive”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order was late. I've looked into this for you and the order was held up in transit to the courier. I can see the order has now been delivered and I hope you love your haul. If there's anything we can help with, reach out to our customer service team. Thanks Usman

Posted 6 years ago

“La livraison et le suivi sont très satisfaisants. Les articles aussi. Parfait.”

Helpful Report

Posted 6 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“Tops are very small in size. Size 8 is more like a small 6 or a big 4 , no point shopping here if you have big boobs either.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear the sizing wasn't on point. Sizing can vary depending on the style and fitting and bodyshape, however, we try sticking as close as possible to our size guide. Any items you don't love you can return it back to us and a refund will be processed once our warehouse log the returns. Thanks Usman

Posted 6 years ago

“This site is one of the best! I have used them for years, but over the last two years I have purchased next DD for only £9.99 per year! saves you so much hassle and money and packages always come on time. Clothing is also well priced and well worth the money - New stock in all the time and their is a mixture for every occasion! Quality of clothing is also a bonus! Their slinky range is amazing!”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“Parcels have always been delivered in time, if not earlier. There's always loads of good stuff on sale. Loved every item I've purchased.”

Helpful Report

Posted 6 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 6 years ago

“Sizing is frequently way off with multiple items (even with model stats and size guide) and the material is really poor quality and see through majority of the time. Also the returns are expensive and basically not worth it. Kind of just over it with them and not wanting to shop here anymore.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. Sizing can vary depending on the style, fitting and bodyshape, however, we do try and stick as close as possible to our size guide. We don't offer free returns from all countries, so you would need to pay to return to our UK warehouse and once they log the returns, a refund will be issued to the original payment method. Thanks Usman

Posted 6 years ago

“Very disappointed from the customers service my package didn’t arrive and I ordered in .1.17 they promised me that it will arrive before the 31.1 and today its 5.2 and there no details where is the package from 21.1 and when she need to arrive The customer service don’t help for me they just tell me to wait an a month and it’s unacceptable,i told them to send me a new package or get me a refund and i didn’t get anything.its the last time that i will buy from this site !!!”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order hasn't landed with you. We fully appreciate where you are coming from, as it has been a while since you placed the order, however, we do need to allow some time for this be investigated. We've checked with the courier and they've let us know there's been a delay in getting orders cleared through customs. Once the order clears, the tracking will update. Thanks Usman

Posted 6 years ago

“The first order was lost. I live in UA but somebody sent it to USA. Still waiting for my money back. The second one comes later. The tracking says it is already in Ukraine but still NOT with me. Today is 5.02, the estimated delivery day was 3.02. Horrible delivery service. I will think twice before order something again.”

Helpful Report

Posted 6 years ago

Hey Olena, Sorry to hear your orders haven't landed with you. I've checked these for you and the first order isn't showing as being returned to us just yet, so the refund hasn't been processed. I can see you've been in touch with our customer service team and they've provided more in depth info. Your second order is still currently showing as being in transit and on the way. Once the order arrives in country, it'll be handed over to a local courier for delivery and the tracking will update further. If you don't receive an update on the second order by 19/02/20, please let us know. Thanks Usman

Posted 6 years ago

“Have ordered a few times now. Some Christmas items needed returning and they were returned free of charge and simply done. Clothes seem of good quality and a fair price. And items arrive in decent time. Less than a week but can be sooner.”

Helpful Report

Posted 6 years ago

Hey Becka, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 6 years ago

“Never had an issue with my orders, love the clothes I have ordered and I signed up for royalty delivery so my things always arrive on time. PLT is my favourite online clothes website 😀”

Helpful Report

Posted 6 years ago

Hey, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 6 years ago

“Never really had a problem with plt if I've returned something always got a refund always very helpful delivery always fast can't really fault them.”

Helpful Report

Posted 6 years ago

Hey, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 6 years ago

“I bought this bodysuit for a night out, loved it so flattering on! Washed it as per the washing instructions and all the material had come apart from the zip! Typical pretty little thing.”

Helpful Report

Posted 6 years ago

Hey, Glad to hear you loved your bodysuit. Sorry to hear it didn't last in the wash. Please could you reach out to our customer service team and send a clear picture of the fault. It'll really help with the investigation and to improve our quality in the future. Thanks Usman

Posted 6 years ago

“Ich war positiv überrascht! Mein Kleid ist vorzeitig angekommen und in bester Qualität für einen geringen Preis! Habe einen totalen schnapper gemacht und bin zufrieden. Vielen Dank!”

Helpful Report

Posted 6 years ago

Hey Mejreme, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 6 years ago

“Good clothes and good delivery and good sales”

Helpful Report

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“I was really surprise by the quality of the fabrics. I Just fell in love with all my dresses. The first delivery was a bit longer than the second. And the dresses feets me well.”

Helpful Report

Posted 6 years ago

Hey Onisha, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“I shop from pretty little thing a lot, it’s hit and miss really some items I get are great and others are nothing like I expected and bad quality... ruin in the wash and I’ve had many items rip but then some are great...”

Helpful Report

Posted 6 years ago

Hey Lauren, Sorry to hear your experience has been hit and miss. We'll pass your feedback over to the relevant teams, so we can look into this with the supplier. Should you have any issues in the future, you can reach out to our customer service team. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews