PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,351 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a month ago... still not here.”

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Posted 7 years ago

“My go-to brand! They always have what I'm looking for and everything fits so perfectly!”

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Posted 7 years ago

“Pretty little thing I am very disappointed in the customer service I received after receiving an incorrect size which was packed on their end of the side I received the wrong size then I emailed them with my order number and said look I asked for a size 12 but I received a size 14 they never replied to me then they deleted my online account I had with them and when I tried to sign and it said we could not recognise your email I have in receipt of my password And I said they could not recognise my email so after I filed a dispute with them due to the wrong size they chose to ignore and delete my email account with them I think this is shocking and appalling also on the other hand The photos pretty little thing use make the clothing look very good and nice but when you receive them it’s a different story poor quality and doesn’t look like the image I will never shop with pretty little thing again”

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Posted 7 years ago

“I order a few things and I unfortunately hated the “biker shorts” you can see right through them without bending over .. and I got a wrap dress and you can pretty much see all things that should be covered .. and now in order to return the clothes I have to pay an addition 6.95 ????? That’s crazy !!! If I’m paying the shipping I shouldn’t have to pay the return and bring it to the post office on top of this . Horrrrible I’ll never use your site again .”

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Posted 7 years ago

“alway happy witg my purchase gd qalate”

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Posted 7 years ago

“Don’t get me wrong I love the fashions but I gave a two star rating because everything is ALWAYS out of stock. It takes weeks for the item to be restocked IF THAT. Some things are over priced and the worst part.. it takes forever to process & ship. I got ONE item that took 3 days to process & 10 DAYS to ship. It’s not worth it. Hell fashion nova even doing better than PLT. I love looked at the clothes but it does me no good when my size or the item itself is out of stock. Can’t shop with them anymore.”

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Posted 7 years ago

“MY FAVOURITE WEBSITE EVER❤️❤️❤️❤️❤️”

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Posted 7 years ago

“This is my first purchase and i am so disappointed with the materials”

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Posted 7 years ago

“They don’t give you return label or anything that matters. Send them Many emails no responses. I am stuck with return package and no way to get my money back.”

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Posted 7 years ago

“I ordered 2 items, first it said that my “delivery date” was going to be September 13 so I checked my email that day and all of the sudden there’s was not information about my package i email them to see what was going on with my order. They told me that my package got lost, so if I don’t email them they weren’t gonna tell me that my package “got lost” ??? Wow I’m very disappointed don’t waist your time or money girls!!”

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Posted 7 years ago

“Not ordering again from these ordered 3 tops got charged for 3 tops only 2 arrived I emailed them and had no response”

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Posted 7 years ago

“I ordered a beautiful outfit to wear to a fashion event, and unfortunately I was unable to wear it. When I opened the outfit out of the packaging, it reeked of bad body odor. As I examined the garment, I noticed that it was completely faded in the crotch and underarm area. This outfit was worn, returned and sent out again, as if the customer wouldn’t know. This is first and the last time I order anything from “Pretty Little NASTY thing””

Helpful Report

Posted 7 years ago

“Very poor service ! BECAREFUL. I placed an expensive order and was offer next day delivery for the next 12 months if I paid 10euro extra. When my order arrived 4 days late I politely asked if it would be possible to refund this as next day had not happened. Customer service did not care and refused to refund. They offered a 20% discount on my next order which is very insulting. DO NOT opt for this next day delivery for 12 months. SCAM”

Helpful Report

Posted 7 years ago

“I was so excited to receive my clothes and I couldn’t be more disappointed. They really need to fix their sizing chart I’m 5’0 110 pounds and I ordered a size 2 for alll my items and WTF.... these clothes are so damn small they’d fit my 8 year old little sister. Not to mention the color of my dress was WAY off. Online it looked like a really pretty teal color I got it and it was a hunter green... not okay. And they don’t do exchanges so don’t even waste your time trying to get different sizes.. all they do is give you a refund 21 days after they receive your shipment back and you’d have to order again. That’s ridiculous. Don’t order from here plain and simple.”

Helpful Report

Posted 7 years ago

“I ordered my dress for homecoming and it’s almost been 2 weeks. They said the estimated delivery day would be Wednesday the 12th but I checked the shipping company and they don’t even have my dress there yet.”

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Posted 7 years ago

“Very large sizes, Terrible customer service and returns policy - there isn't an exchange option you have to wait between 14 & 21 days for a full refund and then if you still haven't had your money you then have to tweet them!! I wont be ordering again and warn others not to bother.”

Helpful Report

Posted 7 years ago

“Ordered a dress for a party - not true to size , material is shocking and I paid over 50€ for the dress - contacted customer service- no help at all and does not care one bit about the customer- utterly disappointed”

Helpful Report

Posted 7 years ago

“The price point is fantastic however the sizing and quality of a lot of products i have tried have not been great, i find that a lot of the time products dont look the same on as they do online. but otherwise i have been a customer for a long time it is just hit and miss”

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Posted 7 years ago

“Ordered a pair of leggings, paid for them only to be told 4days later that they was out of stock.. ordered another pair 2weeks later and the same happened.”

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Posted 7 years ago

“Good quality clothing”

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Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,351 reviews