PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,358 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,358 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please don't let these celebs trick you into thinking this is a good brand. I've reached out to customer service about my order that hasn't arrived yet, it's been TWO months. No answer.. mind you I messaged them A MONTH AGO. NEVER ORDERING AGAIN AHAHA”

Helpful Report

Posted 8 years ago

“I ordered on PLT site 2 weeks ago. They sent an email my items were shipped a week after but of course it was a lie because tracking number never showed any records of shipping! After one week of sending messages they replied indeed my order was lost by curier which is bullshit as it was never shipped! Now i m waiting a refund! This company should be sued as they are a scam! I m going take legal action against them!”

Helpful Report

Posted 8 years ago

“Horrible company. Placed an order 17 Oct, received an email indicating dispatch had occurred on 21 Oct. I advised the tracking number had not been updated and requested dispatch on 26 Oct. I received a stock response. I again requested dispatch on 27 Oct and received a stock response. I received an automatic email on 29 Oct indicating my order had been refunded, minus the shipping ($10), with zero communication as to why. I emailed requesting a full refund and on 31 Oct received an email indicating this had occurred. I can't comment on the quality of the clothes as they were never dispatched. Extremely frustrating, minimal to no communication, took several requests for anything to be actioned and sneakily attempted to retain the cost of shipping despite no shipping occurring. PLT clearly does not monitor their stock levels to ensure orders can be fulfilled. A waste of time, money and thought. I have reported PLT to Consumer Affairs. Do not buy from this company.”

Helpful Report

Posted 8 years ago

“If you are looking for a prom dress or simply a look for an event coming up. DON'T purchase from this website. I always look at the reviews but I didn't with PrettyLittleThings. Everyone was hyping this company up so I figured it was 100% safe. I online shop A LOT, and have never experienced a lost package. I really thought I was one of the unlucky ones to lose mine. Until I read this was a common problem with customers. The only way you can really contact this company is through Instagram "prettylittlethingcs" be patient they do reply back just be professional and "nice" about it. It sucks, we gotta fake it, but not many people reply back to rude people. Hope this helps you!”

Helpful Report

Posted 8 years ago

“Absolutely the worst decision I’ve ever made was to order from here. Placed two separate orders one of the packages is lost and the second is probably on the same track. I placed the order for pictures for my birthday but it obviously will not arrive on time. I will never order from here again and expect a full refund! Worst experience ever!!!”

Helpful Report

Posted 8 years ago

“Sent 3 items back free delivery,very poor quality. Had an email to say they r refunding for only two items didn’t receive the third,funny that!! They were all sent in the same package, this obvs pays for the free packaging. No way of speaking to any one customer service. Won’t be ordering from these again”

Helpful Report

Posted 8 years ago

“I had returned some boots that was $57 and I returned them back and I still haven’t got my refund they are ridiculous I will never order anything from them ever again!”

Helpful Report

Posted 8 years ago

“One package arrived two weeks after they were dispatched still waiting on the other one that shipped a day prior to the other package, and for the order I received. I am missing an item!”

Helpful Report

Posted 8 years ago

“The shipping is the worst I’ve experienced on online shopping. I’m going to return the items because they didn’t arrive in time for the occasion I had intended to wear them to. Really disappointed because this is the second time this has happened.”

Helpful Report

Posted 8 years ago

“If there was a Rating for zero I would apply it. I have had a very unfortunate experience with this company. False advertisement on their website and being able to apply promotional codes as is being advertised on their website. Escalating and trying to find a solution through their customer services isn't of any help either. I will not be recommending this company to friends or coworkers in the make up industry for their items.”

Helpful Report

Posted 8 years ago

“I ordered a jumpsuit and the zip was damaged was going to order another one because I don’t have time to wait and the item is sold out now I am left with nothing to wear as was looking forward to wearing it”

Helpful Report

Posted 8 years ago

“when i first ordered off PLT my order went through fine and came at the right time. second time, my order took over 3-4 weeks for it arrive. it was my outfit for a concert i was attending, i was so mad had to purchase a whole new outfit. during that process i asked where my item was, only response i got back was "we have refunded your order" when all i asked where my order was not asking for a refund. there was miscommunication from their end saying that they have refunded the shipping order. i had to hassle them to figure out when my order will arrive. it arrive a day AFTER the concert. third time, ordered at the start of October, on the 15th was told my order has been dispatched. i asked where my order is, again was given a refund. My order came to $13.99 AUD incl shipping. My refund is $8.99 ONLY for the item. i informed them, that if theyre going to give me a refund, send back ALL of my money as its on their end that their shipping services suck. because i really need this item, i asked if i could re order the item and they could refund me back my shipping payment for my new order. Now, for some stupid reason the website will not let me process my order through. im so stressed out as its for when i go on holiday in 2 weeks. never shopping there again”

Helpful Report

Posted 8 years ago

“These fucking British ass motherfuckers robbed me in the shipping and then sent me a see through dress that wouldn’t even fit my fucking dog. Nice company. ALSO they have child workers making their clothes in Vietnam.”

Helpful Report

Posted 8 years ago

“Could rate negative 100000 if I could. They are fraud. Do not order from them. Fashion Nova is the way to go! Fast and easy. PrettyLittleThing SUCKS”

Helpful Report

Posted 8 years ago

“I returned two packages I returned two packages. The first package supposedly got lost, I texted them for my second package that I sent back right after the first one because I was mad they lost my first one, supposedly they didn’t get the second one, luckily for me this time I didn’t lose my return tracking number. I sent them the picture of my second package it’s been about three months and they still haven’t returned my money on the second package with proof of postage. Really bad costumer service, I used to order a lot from them but now they not only lost a costumer I would give as many bad reviews as I can and I do not recommend this pretty little things website. Do not buy from pretty little things website they will come up with any excuse to not give you your money back .”

Helpful Report

Posted 8 years ago

“Ordered a size 10 dress fit perfectly and quality was good”

Helpful Report

Posted 8 years ago

“If i could rate it 0 stars I would... My order date keeps changing I paid for my package to get here fast.. Still no package”

Helpful Report

Posted 8 years ago

“Ordered a ladies size 10 dress.... it came today and is that small it fits my very petite 9 year old. Terrible sizing should never be advertised there is no way it would fit an adult. It won’t even fit my teenager.!”

Helpful Report

Posted 8 years ago

“Read all the orders last night after ordering at 630pmfpr next day delivery. I ordered 4 dresses, 2 of which were £5 each- my order was here by 1030 am this morning and I love them all!!! No complaints here!”

Helpful Report

Posted 8 years ago

“Beware if you are ordering from within the US. My daughter bought 3 little shirts, totaling about $40. First they sent her doubles. That was no problem... I just went to ship them back. They refuse to provide a return shipping label. They want you to pay the postage and send them proof that you paid the postage and then they supposedly reimburse. The postage was $39 because it is outside the US. I emailed them and asked for a label, again. They wont provide one. My daughter is just keeping the shirts because to spend $39 to ship $40 worth of shirts is crazy. Plus they dont even provide a phone number. I would be leary of ordering from this company.”

Helpful Report

Posted 8 years ago

PrettyLittleThing.com is rated 2.6 based on 2,358 reviews