PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being told many confilcting things regarding my recent order . i contacted pretty little thing via facebook to query the tracking no i had been given only to be told that as my parcel had been scanned incorrectly it was now classified as lost . i have to say that the person who delt with my enquiry was very appologetic and has arranged a full refund . as this is now the second time that my order has been messed up . i will NOT be ordering from this website again # VERY DISSAPOINTED !!!”

Helpful Report

Posted 7 years ago

“My first order they sent me the incorrect size. Second order I returned and they said I got my refund when I had did not. It took several emails and several weeks to get it sorted to where I finally got a refund. Not sure why but I decided to make another order and after waiting way beyond the shipping date indicated when purchased, they send me the wrong order and now I will have to wait for my correct order for weeks again. If possible I would give the company 0 stars. Seeing as the lowest is 1 star that is what I will give”

Helpful Report

Posted 7 years ago

“Well I wanted to order some things but after reading these reviews no thanks! Thanks to the ppl who leave honest reviews and save people’s time and money!”

Helpful Report

Posted 7 years ago

“I was charged different than my cart total was on there website. My bank is handling it. I was so bummened that this company did that. Horrible. Plus foreign fees. I'm from cali.”

Helpful Report

Posted 7 years ago

“HORRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 7 years ago

“They send product i haven’t ordered and used my card info to pay for it. Needed to get a new card because of this. And the product are unable to return. I hate this site. I also tried to return it and paid 600 NOK, but got it in return. The adress was right and everything. Also to get the package out I had to pay 680 NOK because I live in Norway.”

Helpful Report

Posted 7 years ago

“Never receive my items nobody helps me worst customer services !!”

Helpful Report

Posted 7 years ago

“I ordered for some clothes since the beginning of October and I still haven’t received them.we are now in November and still nothing. Bad first impression.”

Helpful Report

Posted 7 years ago

“I ordered a dress a month ago and it’s still not here ! The shipping was 5-7 business days !!!”

Helpful Report

Posted 7 years ago

“I ordered 2 dresses from pretty little thing, super pretty. One dress showed it was red, however it turned up in burgundy not to mention the other things that was wrong with it. The zip at the back of the dress came stuck, and it does not fit properly, whilst the thighs area is too small, the sides of the dress is too big and the front part is too low down and to the side. The second dress also super pretty, way to small. Can’t even put it on, more like a size 4 or 6 then a size 8. Am very disappointed, will not be ordering from this website again.”

Helpful Report

Posted 7 years ago

“Please don't let these celebs trick you into thinking this is a good brand. I've reached out to customer service about my order that hasn't arrived yet, it's been TWO months. No answer.. mind you I messaged them A MONTH AGO. NEVER ORDERING AGAIN AHAHA”

Helpful Report

Posted 7 years ago

“I ordered on PLT site 2 weeks ago. They sent an email my items were shipped a week after but of course it was a lie because tracking number never showed any records of shipping! After one week of sending messages they replied indeed my order was lost by curier which is bullshit as it was never shipped! Now i m waiting a refund! This company should be sued as they are a scam! I m going take legal action against them!”

Helpful Report

Posted 7 years ago

“Horrible company. Placed an order 17 Oct, received an email indicating dispatch had occurred on 21 Oct. I advised the tracking number had not been updated and requested dispatch on 26 Oct. I received a stock response. I again requested dispatch on 27 Oct and received a stock response. I received an automatic email on 29 Oct indicating my order had been refunded, minus the shipping ($10), with zero communication as to why. I emailed requesting a full refund and on 31 Oct received an email indicating this had occurred. I can't comment on the quality of the clothes as they were never dispatched. Extremely frustrating, minimal to no communication, took several requests for anything to be actioned and sneakily attempted to retain the cost of shipping despite no shipping occurring. PLT clearly does not monitor their stock levels to ensure orders can be fulfilled. A waste of time, money and thought. I have reported PLT to Consumer Affairs. Do not buy from this company.”

Helpful Report

Posted 7 years ago

“If you are looking for a prom dress or simply a look for an event coming up. DON'T purchase from this website. I always look at the reviews but I didn't with PrettyLittleThings. Everyone was hyping this company up so I figured it was 100% safe. I online shop A LOT, and have never experienced a lost package. I really thought I was one of the unlucky ones to lose mine. Until I read this was a common problem with customers. The only way you can really contact this company is through Instagram "prettylittlethingcs" be patient they do reply back just be professional and "nice" about it. It sucks, we gotta fake it, but not many people reply back to rude people. Hope this helps you!”

Helpful Report

Posted 7 years ago

“Absolutely the worst decision I’ve ever made was to order from here. Placed two separate orders one of the packages is lost and the second is probably on the same track. I placed the order for pictures for my birthday but it obviously will not arrive on time. I will never order from here again and expect a full refund! Worst experience ever!!!”

Helpful Report

Posted 7 years ago

“Sent 3 items back free delivery,very poor quality. Had an email to say they r refunding for only two items didn’t receive the third,funny that!! They were all sent in the same package, this obvs pays for the free packaging. No way of speaking to any one customer service. Won’t be ordering from these again”

Helpful Report

Posted 7 years ago

“I had returned some boots that was $57 and I returned them back and I still haven’t got my refund they are ridiculous I will never order anything from them ever again!”

Helpful Report

Posted 7 years ago

“One package arrived two weeks after they were dispatched still waiting on the other one that shipped a day prior to the other package, and for the order I received. I am missing an item!”

Helpful Report

Posted 7 years ago

“The shipping is the worst I’ve experienced on online shopping. I’m going to return the items because they didn’t arrive in time for the occasion I had intended to wear them to. Really disappointed because this is the second time this has happened.”

Helpful Report

Posted 7 years ago

“If there was a Rating for zero I would apply it. I have had a very unfortunate experience with this company. False advertisement on their website and being able to apply promotional codes as is being advertised on their website. Escalating and trying to find a solution through their customer services isn't of any help either. I will not be recommending this company to friends or coworkers in the make up industry for their items.”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews