PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned 3 items and only got a refund for 1 !!!! I am so angry because this company has not bothered to refund my other items and they have not bothered to even reply to me at all. I definitely will never buy anything from them again. It is a shame because i used to buy a lot of things from them but recently my experience with them has just been a complete disappointment.”

Helpful Report

Posted 6 years ago

“Just get my clothing to spend $300+ bucks on PLT, pants look totally different and shirt size is not right, also the fabric is totally blizzard. They also give me the wrong items I ordered. and won't able to change it. I am disappointing tho.”

Helpful Report

Posted 6 years ago

“Terrible experience! BUYER BEWARE! Customer Service is so awful! They will not cancel orders, or change an orders. They want to hold on to your money as long as they can- and they wont make any changes, color-size-pieces- Even if its 30 seconds after your order is placed. Customer Service is god awful. I wouldn't recommend ordering from here AT ALL. Not worth the headache!”

Helpful Report

Posted 6 years ago

“Placed order on September 5th, last tracking update was September 11th. Today is the 25th of September, package has not been delivered nor has there been any shipping/tracking updates in two weeks. This order was purchased for my birthday attire, I had to purchase items from BooHoo and FashionNova instead. I have intentions on sending this merchandise back, however, if I ever receive the package it will be outside of the return window.”

Helpful Report

Posted 6 years ago

“ordered a month ago... still not here.”

Helpful Report

Posted 6 years ago

“Pretty little thing I am very disappointed in the customer service I received after receiving an incorrect size which was packed on their end of the side I received the wrong size then I emailed them with my order number and said look I asked for a size 12 but I received a size 14 they never replied to me then they deleted my online account I had with them and when I tried to sign and it said we could not recognise your email I have in receipt of my password And I said they could not recognise my email so after I filed a dispute with them due to the wrong size they chose to ignore and delete my email account with them I think this is shocking and appalling also on the other hand The photos pretty little thing use make the clothing look very good and nice but when you receive them it’s a different story poor quality and doesn’t look like the image I will never shop with pretty little thing again”

Helpful Report

Posted 6 years ago

“I order a few things and I unfortunately hated the “biker shorts” you can see right through them without bending over .. and I got a wrap dress and you can pretty much see all things that should be covered .. and now in order to return the clothes I have to pay an addition 6.95 ????? That’s crazy !!! If I’m paying the shipping I shouldn’t have to pay the return and bring it to the post office on top of this . Horrrrible I’ll never use your site again .”

Helpful Report

Posted 6 years ago

“This is my first purchase and i am so disappointed with the materials”

Helpful Report

Posted 6 years ago

“I ordered 2 items, first it said that my “delivery date” was going to be September 13 so I checked my email that day and all of the sudden there’s was not information about my package i email them to see what was going on with my order. They told me that my package got lost, so if I don’t email them they weren’t gonna tell me that my package “got lost” ??? Wow I’m very disappointed don’t waist your time or money girls!!”

Helpful Report

Posted 6 years ago

“I ordered a beautiful outfit to wear to a fashion event, and unfortunately I was unable to wear it. When I opened the outfit out of the packaging, it reeked of bad body odor. As I examined the garment, I noticed that it was completely faded in the crotch and underarm area. This outfit was worn, returned and sent out again, as if the customer wouldn’t know. This is first and the last time I order anything from “Pretty Little NASTY thing””

Helpful Report

Posted 6 years ago

“Very poor service ! BECAREFUL. I placed an expensive order and was offer next day delivery for the next 12 months if I paid 10euro extra. When my order arrived 4 days late I politely asked if it would be possible to refund this as next day had not happened. Customer service did not care and refused to refund. They offered a 20% discount on my next order which is very insulting. DO NOT opt for this next day delivery for 12 months. SCAM”

Helpful Report

Posted 6 years ago

“I was so excited to receive my clothes and I couldn’t be more disappointed. They really need to fix their sizing chart I’m 5’0 110 pounds and I ordered a size 2 for alll my items and WTF.... these clothes are so damn small they’d fit my 8 year old little sister. Not to mention the color of my dress was WAY off. Online it looked like a really pretty teal color I got it and it was a hunter green... not okay. And they don’t do exchanges so don’t even waste your time trying to get different sizes.. all they do is give you a refund 21 days after they receive your shipment back and you’d have to order again. That’s ridiculous. Don’t order from here plain and simple.”

Helpful Report

Posted 6 years ago

“I ordered my dress for homecoming and it’s almost been 2 weeks. They said the estimated delivery day would be Wednesday the 12th but I checked the shipping company and they don’t even have my dress there yet.”

Helpful Report

Posted 6 years ago

“Very large sizes, Terrible customer service and returns policy - there isn't an exchange option you have to wait between 14 & 21 days for a full refund and then if you still haven't had your money you then have to tweet them!! I wont be ordering again and warn others not to bother.”

Helpful Report

Posted 6 years ago

“Ordered a dress for a party - not true to size , material is shocking and I paid over 50€ for the dress - contacted customer service- no help at all and does not care one bit about the customer- utterly disappointed”

Helpful Report

Posted 6 years ago

“Just dont waste your time ordering from these people.. the customer service is so bad they dont want to know!!!!even when the problem is 100% on them.. never again.... joke of a company!!!!!!!”

Helpful Report

Posted 6 years ago

“It is not true to size, the fabric is very thin, and the colors wasn’t right. I can’t even go to homecoming because I don’t have the dress I wanted. I WANT ME REFUND or prettylittlething is getting sued big time😤‼️”

Helpful Report

Posted 6 years ago

“I ordered my package around August 24 and It still hasn’t come. At first it was supposed to arrive last friday, and it’s now a week later with no package? There’s no number to call customer service and all of these ratings are shitty, idk what to do”

Helpful Report

Posted 6 years ago

“I received my order after 7 business days, ie it takes ages! I ordered 2 x dresses, 1 x bodysuit and 1 x crop. They are all terrible quality and pretty much see through to the point I'd need to wear a slip or another crop underneath. Would not recommend anyone wastes their money on this website. You're better off going to Kmart!”

Helpful Report

Posted 6 years ago

“I wasn’t impressed at all shipping took over two weeks my original delivery day was the 27th I got it on the 5th of September I also ordered two dresses the first one is such a thin material you can’t wear anything underneath it would show and the side slit for my dress came pass my underwear so u can clearly see everything the second dress was way too long Im 4”11 so I will take it how it is but super thin material like in the first dress I honestly wouldn’t waste time ordering anything from here again there’s oh Polly and other sites out there with better material for the same price better quality!”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews