PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,351 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my second time ordering from them and this is the second time they sent the wrong size. Their photoshop and cameras are awesome because the clothes look waaaaay better online than in person. I'll just stick to Fashion Nova .”

Helpful Report

Posted 7 years ago

“Awful treatment and awful product. DO NOT SHOP HERE All of the products i ordered were very poor quality would never shop here again. In this order I bought a swimsuit and it had been worn. Firstly, it did not have a hygiene sticker in it so i'm not entirely sure why they thought it was OK to send to a customer. Secondly, there were vaginal fluids in the swimsuit which is a big hygiene issue. I'm not sure how this was missed as it is the most obvious mark. there is also various other marks and faketan. Their company policy states that it will accept returns for swimsuit which is a complete lie. Not even following their own policies just shows how you cannot trust them. After contacting customer services they have been terrible. I asked them to resend a swimsuit out next day but they just told me to reorder it myself. as it is bank holiday I could not get next day delivery. All they have offered is a delivery refund but have not even given me the 20% discount i received with the original order. I will be returning this as i'm just so angry about how they have treated me. As i can see this is not the first time that this has happened as someone else has posted this below. DISGUSTING from them to send out worn swimsuits.”

Helpful Report

Posted 7 years ago

“Horrible customer service, slow shipping!”

Helpful Report

Posted 7 years ago

“PRETTY LITTLE THING believe it’s ok to send me a worn & damaged thong body suit (probably been up someone else’s arse crack) and can only offer my money back when I send the item back and wait 3-5 working days! And then offer me free next day delivery to buy something else! It’s disgusting! I have took it to trading standards!”

Helpful Report

Posted 7 years ago

“Absolutely disgraceful service. The tracking is horrendous as it says that the estimated delivery date was the same date on which I ordered. Customer service are extremely unhelpful and slow at replying. Paid £5.99 for the nominated delivery only for it not to arrive that day. I made an inquiry and found out that apparently my postcode is “restricted” from that delivery option, however they still took my money anyway. I will never be ordering from this shitty site again.”

Helpful Report

Posted 7 years ago

“This is the WORST company I have ever dealt with. After two orders were 'eventually cancelled because the items were "not in stock"', they refunded them. I was a little suspect, given there was no phone number and just now read the reviews. I can easily seeing them being true. Their tracking truly does suck. Very very disappointing.”

Helpful Report

Posted 7 years ago

“Even though the items on the site are cute PLT has a few issues. (1) The sizing can be quite off at times even for the same item. I ordered the exact same dress during the same order if different colours and even though both dresses said the same size one dress was smaller. (2) The time from order to ship vary so much. One order the things didn't for days to a week, another order things shipped in 3 days and one order I couldn' even tell when the shipment was made it was just in pending even every I received my items. (3) Customer service is trash. Regarding a return issue I had, there was no consistency is reps, I was constantly repeating my issue and following up even though all communication was done via email.... like scroll down and read!!! I kept getting different answers when I did get any answers and that process took about 2 weeks I believe. And they have no phone number so you can't call and get immediate assistance or clarify without wasting time. (4) Their return process sucks. They make you pay via eParcel but have no way of tracking return status online. They don't keep the label that they make you on file. And when a package gets lost they refuse to help or even look up the package tracking. I waited patiently for a return update for about 6-7weeks and when I followed up they did nothing, not even a courtesy. You can clearly see on my account I've only made 2 orders and this is my first return..they provided no assistance.”

Helpful Report

Posted 7 years ago

“Don’t order from this company!!! Ordered and 4 days have gone by and my items still haven’t shipped. Bought these items for a trip, and at purchase was told the delivery would be August 22, now after reaching out too several places and finally getting a FB response I was told they still haven’t shipped and won’t be here until the 24th AFTER I LEAVE TO GO ON MY TRIP. This company won’t honor the original ship date or cancel the order. EVEN THOUGH IT HASNT SHIPPED. This is ridiculous. Scam. Ripoff. Don’t order from here”

Helpful Report

Posted 7 years ago

“DISGUSTING. Sent 3 items back to them and got refunded for two and not the third one. Spoke to 'Hollie' at customer service who did NOTHING to help me at all apart from copy and paste the fact they can do nothing without proof of receipt. I work for a CHOICE store, and we go above and beyond to make sure our customers are satisfied, even if it means looking back on cameras to see who's handled the orders, so we don't STEAL anyones money that they work hard for!!! After spending hundreds previously, NEVER spending my hard earned money with them ever again.”

Helpful Report

Posted 7 years ago

“Stained and poor quality/sized clothing sent - no refund and they're not even apologetic. Will not purchase again.”

Helpful Report

Posted 7 years ago

“My order # 502170025 So I ordered four different things from them on Tuesday and today (Saturday) I received an email saying my order have been canceled due to out of stock items. I ordered four different things, how is all the things I ordered out of stock?!? I’m disappointed.”

Helpful Report

Posted 7 years ago

“First time using PLT ordered once items too big, so the-ordered. Both orders arrived promptly and on time. My issue is with the returns. Returned both my orders at the same time, first order or two items were too big and second order of two items didn’t really suit me. Got confirmation that my first returned packaged and be received safely and re-fund for both items on its way. Next day an email come through for the second package, but only one item had been re-funded. Queried via their online contact page. Company now want to see proof of receipt of my postage. Highlighted that this was pretty pointless considering they had already confirm receipt of the package and just wanted the to look into the issue of why the second item had not been re-funded. Waiting for their response. Not hopeful”

Helpful Report

Posted 7 years ago

“Awful and shipping is trash”

Helpful Report

Posted 7 years ago

“I ordered one month ago ... worst customer service Of course not arrived No tracking nfo too”

Helpful Report

Posted 7 years ago

“I ordered a bikini top from them towards the end of July and it said it would arrive on August 5-6 and the tracking seemed correct but then it has still never arrived and they refunded me and said it was “out of stock” now. It wasn’t when I ordered, they gave me my money back so at least they don’t scam but after reading some other reviews it looks like they have pulled the same thing with a few others. Just keep an eye on your orders and tracking if you do decide to order from them.”

Helpful Report

Posted 7 years ago

“I have ordered twice from pretty little thing and both times my items were “lost in the mail”. The tracking showed my items going to the wrong address and when I tried to contact someone, you’re only able to use an email. I asked for someone to send the items to the right address and they sent me a refund instead. I really just wanted the items I purchased. I was not given an explanation as to why I could not receive what I ordered.”

Helpful Report

Posted 7 years ago

“I wish I could give 5 negative stars! Almost 2 months later and my shipment status hasn't changed since ordering. Tracking page says "oops! " every time I try to check on my items. I sent multiple emails in regards to cancelling and receiving a refund but to no surprise I've heard nothing back. What a worthless company!! Don't waste your time or money because you WONT get it back.”

Helpful Report

Posted 7 years ago

“This company is awful... omg. First of all, shipping came in late by 3-4 days, which I didn't mind too much. But when I went to try my items on, the sizing was soooooo off, I can't even tell you. I ordered bodysuits, and they ran so small that they wouldn't even fit past my arms-- they wouldn't go down my chest. I couldn't even put it on at all. When I wanted to return the bodysuits because of the company's poor sizing (I already knew all my measurements.. I knew my bust, waist, and hip size and I followed their sizing chart based), they charged me $7-8 just to refund it/ ship it back. The thing is; with those same measurements/ numbers, I can fit into any other brand and stuff-- so once again I know my own size. But their bodysuits run WAY too small. Unless you want to actually BURN your money and stay dissatisfied, then don't shop from this website.”

Helpful Report

Posted 7 years ago

“1 star rating is being generous. there should be a 0 star rating. ordered 3 dresses - 1 absolutely stank of body odour 1 was stained 1 was faulty, (boob section of the dress was a completely different shape on either side!) since contacted them to make a complaint, that got ignored so attempted again this time attaching photos of the 2 dresses with things visibly wrong. again I have been ignored. awful customer service.. currently been waiting a week for my refund and haven't heard anything yet.”

Helpful Report

Posted 7 years ago

“I bought two bathing suits and tried to use a discount code for 30% off that was provided on their website. It wouldn’t work so I stupidly went ahead and bought the suits anyway. I wrote them an email asking them to apply the discount after the fact or at least a refund for the difference. They wouldn’t do that and just completely dismissed me and my very simple request. The suits are going back and I’m never purchasing another item of clothing or anything else from them again. A bit of goodwill goes a long way with me.”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,351 reviews