PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service, email states they will contact within 48hours notice after receiving a query 3 days later still no response”

Helpful Report

Posted 7 years ago

“If your smart enough to research the reviews before ordering from this company🙌🏾 Good job. This company is trash they said their order was processed and delivered days ago and nothing has arrived... it wouldn't be so aggravating if I hadn't ordered from Rose we after them and hadn't received that order as well but I got the Rosewe package so I don't know what the delay is. Pretty little liars more like it”

Helpful Report

Posted 7 years ago

“I ordered two orders on different days and they delivered both of them to the wrong house and no one knows where it is. I do understand that mistakes happen but that is two orders they messed up not just one. They did give me a refund and told me to just reorder the items if i still wanted them. so I went on their website and all the sizes i wanted were gone. I emailed them again explaining this and they did not even bother to reply to me after that. To be honest that was the thing that made me write this review because even though I got my refund, the fact that they did not even go the extra mile to even reply and show that they are sincerely sorry by even offering a discount or something small was just appauling. I have worked in retail and currently in hospitality, compared to how i would have handled a situation like this, their complaint handling did not make me feel valued at all.”

Helpful Report

Posted 7 years ago

“PLT is trash . Ordering from pretty little thing you have to order months in advance because no matter what you will NOT get your items in time . Their size chart is terrible and some of their clothes honestly look really cheap . I won’t be ordering from here again it’s a waste of money and I’m staring to think this company is fraud .”

Helpful Report

Posted 7 years ago

“This was the worst experience I’ve had ordering online. I ordered my package June 5th and it’s now July 7th. It’s a whole month later and my package was sent back and now their telling me that they need proof that it’s coming back to them but when you track my package it says it’s on it’s way back north and going to the United Kingdom not coming south to me. I was expecting this for my bday trip July 20th.”

Helpful Report

Posted 7 years ago

“NOT HAPPY! I placed my order on 6/29 and paid extra for express shipping. It is now 7/7 and still no delivery. I have a flight out of the country on 7/9 and it looks like I won’t be receiving my package on time. I have emailed multiple times with my concern of how important it is that I receive my shipment ASAP and I have gotten no response. I really wish I would have read all of the reviews beforehand!! This company needs to improve their customer service ASAP!!”

Helpful Report

Posted 7 years ago

“Worst experience I have ever had!! First, it took a month for my items to get to me after ordering, THEN when most of the items did not fit and I PAID for a shipping label they still "lost" my package and need a postage receipt. The tracking number all the label they provided is proof enough of my purchase! My returns were delivered a week after I sent them off and here it is two MONTHS later and still nothing. If you can avoid it, please do not shop here!!”

Helpful Report

Posted 7 years ago

“Very bad customer service!! Paid for £3.99 for delivery but will not receive my order till another week or so but was my first time ordering from here as I’ve seen a lot on tv so I thought I’d give it ago never again will I order from here worst site I’ve ever shopped on. Save your time and don’t even bother bad bad bad website!!!”

Helpful Report

Posted 7 years ago

“Extremely bad!!!!!!!!!! I had ordered a dress for my birthday, Mu order was confirmed , I had paid and everything was done. Literally a week after I still did not receive my order. I emailed customer service and they informed that the item was sold out even tho at the time of purchase there were multiple dresses and all sizes were available of that dress. This is so dissapointing having a birthday dinner planned and now its weekend and I literally do not have time to look for a dress! Bad bad bad bad !!”

Helpful Report

Posted 7 years ago

“Absolutely horrendous Custermer support no phone number to call either .who ever runs this bussiness is an amateur. avoid this company at all costs I no I will . Emails they send you so unprofessional like silly little girls that reply . AVOID”

Helpful Report

Posted 7 years ago

“nie wieder bestelle ich dort.. habe das 4 te mal eine Bestellung aufgegeben und mit paypal bezahlt. die ware wurde bei allen Bestellungen nie versendet ... total lächerlich”

Helpful Report

Posted 7 years ago

“Company says 3-5 business days to receive order and then sent tracking number and says delivery date freakin 14 days ..two weeks ! I’m gounv on vacation and now I have no clothes”

Helpful Report

Posted 7 years ago

“Had a truly horrible experience with the UK customer service - they were condescending and rude. Really made me feel anxious and like my complaint wasn't valid. Every email I received back from them it was clear that they were all sat around together laughing at my complaint as there were around 4 different people I had to communicate with. I would really advise nobody to buy from here - go on ASOS they're so friendly and nice whenever you have anything wrong with an order. ASOS is friendly towards all customers - not just the celebs you see on instagram flogging their material which they got for free (this is what PLT does). Instagram shows not a true side to this company so please don't believe it girls!”

Helpful Report

Posted 7 years ago

“I have tried making several deliveries from this website on separate occasions. With each transaction I have been unable to place my order as the student discount has not worked every time. I have complained to the customer service team on each occassion and every time they have done nothing to improve the problem or resolve this issue. I have written several negative reviews on different website because I am absolutely appalled by the customer service team and the running of the website.”

Helpful Report

Posted 7 years ago

“PrettyLittleThing has a lot of cute clothing the only problem is the shipping and communication. First off they let me order something that was NOT IN STOCK and I wasn't notified until a few days later, I was issued a refund but it was the fact that it happened. Secondly the shipping is HORRIBLE it takes almost 2 weeks to receive your order. The "5-7" that they display on their site is UNTRUE! I like their clothes but be aware before ordering from them!”

Helpful Report

Posted 7 years ago

“FOR EVER SENDING THE WRONG ORDER”

Helpful Report

Posted 7 years ago

“I ordered 3 items off of pretty little thing yesterday, as I am going on holiday on Tuesday. I pick my items, pay for next day delivery (that was £5.99) to guarentee it’s arrival. Then I get an email from them 5 hours later to say one of the items I chose is out of stock and they are sending back over a refund, which takes 3-5 working days to process! This is absolutely ridiculous. Why advertise items that clearly aren’t in stock, then charge extortionate delivery fees on top? First time ordering from them and probably the last, such a disappointment!”

Helpful Report

Posted 7 years ago

“Low quality, unorganized, package that got lost on the way, clothing with manufacturing defects. Oh my God, stay away from them, time and money wasted.”

Helpful Report

Posted 7 years ago

“My items are a week late and they still not here”

Helpful Report

Posted 7 years ago

“NEVER EVER USE THIS WEBSITE, I HAD PURCHASED MY ITEMS FOR A PURPOSE GAVE AMPLE TIME PAID FOR THE EXTRA EXPRESS POST AND CONTACTED THEM ON THE 7TH DAY WORKING DAYS MIND YOU (NOT INCLUDING WEEKENDS) AND NO REPLY WASN'T UNTIL I PUT IN A DISPUTE WITH PAYPAL THAT I GOT AN INSTANT REPLY, THEY ONLY OFFERED ME A REFUND OF MY EXPRESS POST AND SAID THAT MY ITEM WILL STILL NOT BE RECEIVED IN TIME BUT NOW WILL TAKE AN EXTRA 10 DAYS THEY IGNORE YOUR REASON THEY DONT TRY OFFERING ANYTHING TO COMPENSATE NO CUSTOMER SERVICE VERY RUDE. SO I WENT TO ANOTHER WEBSITE "SHOWPO" EXPLAINED MY SITUATION AND THEY OFFERED ME 10% DISCOUNT AND GUARANTEED ME NEXT DAY DELIEVERY. BE WARE NEVER PURCHASE OFF THIS WEBSITE PRETTY LITTLE THING IS A WASTE AND YOU WILL NEVER GET YOUR ITEMS WHEN YOU WANT DO YOUR RESEARCH BEFORE YOU PAY!!!!!!!”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews