PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,351 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service!!! I have order from here 3 times. On all occasions my parcel has arrive over 1 weeks late. I have had multiple item cancelled from the orders even though they are shown as in stock on the website. If I email to complain I don’t even receive a response!!!! Disgusting customer service. 1 star!!!!”

Helpful Report

Posted 7 years ago

“I pay for plt next day delivery service, which is never delivered the next day, I spoke to them and in their terms and conditions it says they could take 48 hours to deliver, so why it is advertised as next day deliver I’m not sure? I have had many issues with them and late deliveries and today my delivery still hasn’t turned up which I ordered on Thursday, and when I have checked the delivery status it says undeliverable, no one has contacted me to inform me what’s going on or where my parcel is, really not good!!!”

Helpful Report

Posted 7 years ago

“I’m extremely disappointed in how my order was handled. I ordered my dresses over a month ago. They sent the wrong size and you would think customer service would be more than helpful with express shipping my order to correct the issue just like any other vendor would. For example, fashion novo offers 2 day shipping. If it’s longer than two days or if any issues were to occur, they will send you a REALLY nice coupon to use on your next order along with reaching out to let you know what happened so you’re not sitting around, twirling your thumbs not knowing what in the heck is going on. But no. They weren’t. Not at the least bit. I found out myself. I had to reorder myself. Ship the wrong order back. And hope and pray that my new order would arrive on time. I have two events this weekend that I ordered them for. I was assured by customer service that they would arrive on time. So when the day came that my order would arrive.... it didn’t. I contacted CS again and they stated it would come two days later. Which would be today, the day of event number 1. Checked the mail. And of course my order was not delivered. I’m livid! If I were a celebrity like the Jenner’s or the Kardashian’s, CS would have bent over backwards to correct the issue. But instead they were like, 🤷🏼‍♀️ sorry about your luck ✌🏼.”

Helpful Report

Posted 7 years ago

“I’m really starting to get nervous my order got lost especially after reading these reviews. I ordered 5 things on plt on July 25th. they changed the delivery date twice and now there is no delivery date at all. I haven’t received updates on my order since August 3rd. pretty little thing if you see this please help me .. I also did email today with no response yet.”

Helpful Report

Posted 7 years ago

“Tracking for both of my orders have not moved in 7 days!!! 7 days no movement, its just sitting there, no updates, nothing! I ordered on July 31st for my trip on August 19th. At this point I am beginning to seriously worry.. I have received things from China to USA in 3 days, so I really don't understand what kind of cheap shipping they are using. I need my items for my vacation. I ordered 3 weeks ahead of time. I don't understand how shipping is this slow in 2018. From UK - US. Not moved in 7 days, just sitting there...RIDICULOUS. Feel like crying right now.”

Helpful Report

Posted 7 years ago

“I purchased two dresses that were both too small and returned them both in the same packaging. I only received a refund for one dress and not the other. When asked about it, they told me I need to provide them with the tracking. I no longer have the tracking because I got rid of it when I received the refund from one of the dresses (assuming the 2nd one would be refunded right after since they were in the same packaging.) I was told without it, there is nothing they can do. I now have no dress (that I paid for) and no refund. I explained to them multiple times that the dress was included with the first dress and if they received one and refunded it, they should have received the other. I am out of the item and out of my money and they will not give me either back. DO NOT BUY FROM HERE! Fashion nova is so much better.”

Helpful Report

Posted 7 years ago

“Items Never Received Their sizing is always off. They are quick to deduct the money but VERY SLOW on sending products out. I placed an order over three months ago and still haven't received it.”

Helpful Report

Posted 7 years ago

“The sizing is completely off and the quality of clothes is so poor. A lot of the clothes look nothing like the picture. The shipping is horrible. I will never do business with you all again.”

Helpful Report

Posted 7 years ago

“My order that was a surprise for my Grandaughter (she was told only she would be receiving a parcel) . Have now been told it is lost on transit. I have to go through the total order process again if I want it resent. I would not have ordered it if I didn't want it sent. The chances now they are out of stock.”

Helpful Report

Posted 7 years ago

“I ordered 2 size 10 dresses. When then eventually arrived i was shocked! I would say I’m a small size 10 and neither of the dresses would even fit over my head to get them on!! Your sizing is disgusting and you should be ashamed of yourselves - no wonder women have body hang-ups!! You are not helping with body confidence at all! Maybe if I ordered a size 18 from you it would fit my size 10 frame!”

Helpful Report

Posted 7 years ago

“Disgusting sizing!!”

Helpful Report

Posted 7 years ago

“I ordered trousers, but the trousers that I received looked nothing like the picture on their website. The quality of the fabric was very poor, I could see through it, and it came damaged with black stains on it like if it was burnt. They basically sent me a faulty good. Also, the refund took very long to be processed, I had to contact them twice for them to finally refund me.”

Helpful Report

Posted 8 years ago

“Do no order from the them. Completely unreliable. There is a reason why they don’t have a phone number on their website. Terrible customer service and shipping. I never received my order.”

Helpful Report

Posted 8 years ago

“Extremely angry with this company. Will not order from them in future. Did not deliver on time and I requested as I’m away on holiday not deliver my item. which they agreed to and now while on holiday I find out they deliverd my unwanted items to my neighbour that I don’t know without my permission.”

Helpful Report

Posted 8 years ago

“Worst clothes I've ever ordered or purchased! BEWARE DO NOT BUY.. Spent 40 pound on some trousers and Bardot bodysuit.. Trousers was cheap material and could see right through them nothing like the picture! Top couldn't even fasten was too small and I ordered a size up because heard they run small. Never buying from there again PRETTYLITTLESHIT!”

Helpful Report

Posted 8 years ago

“I’m really starting to hate PLT. You’re shipping method is trash!!! It has been almost 9 days! Where tf is my package! 😡 I’ll choose fashionova any day over you guys! Get it together!!!!!”

Helpful Report

Posted 8 years ago

“Its been 3 months since I order and I still haven't received my order i have email them more than 20 times with no luck they haven't response to any of my emails or refund my money”

Helpful Report

Posted 8 years ago

“Cheap..... uneven shorts, poor quality, horrible customer service, horrible shipping..... sewing Is junk..... horrible company”

Helpful Report

Posted 8 years ago

“Horrible shipping and customer service.”

Helpful Report

Posted 8 years ago

“I would not recommend to anyone. Literally the worst clothing compamy to order from. They never provide next day delivery. I’ve had 3 orders in the past 6 months get lost. Clothes have arrived see through and looking nothing like they did on the website. My most recent complain is that I ordered a dress and waitied a week for it to come and when there was still no sign of it I contacted them they said the order had failed (AFTER THEY HAD CHARGED ME) They would have never let me know the order had failed unless I contacted them. THEY ARE AN ABSOLUTE JOKE AND I WOULD ADVISE PEOPLE TO AVOID THEM. They need to cut they chirpy “gal” slang and actually focus on being a decent company that can provide the service they offer.”

Helpful Report

Posted 8 years ago

PrettyLittleThing.com is rated 2.6 based on 2,351 reviews