PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I ordered they would send me the wrong items. They have did this more then once. The Customer service sucks ASS they never get back with you like they say. Also the shipping is too damn long it take 2 weeks to even receive your item. I wouldn't recommend this website to anyone.”

Helpful Report

Posted 7 years ago

“This sorry ass web site I will not order from them again I order some boots they sent the wrong size so I returned them back to get my refund that I have not received they got me for my damn money and they asses want get nomore of it... Please don't order from this website they don't even have a number to speak with someone it's just sad how they ripping people out they money bad business this is my first and last...”

Helpful Report

Posted 7 years ago

“You will wait over a month for your package. No tracking number, no update, and NO REFUND. They stole my money. Shame on them! I will never purchase from them again.”

Helpful Report

Posted 7 years ago

“I will not be ordering from here ever again I order dresses and I didn’t get no size I actually order out of four dresses. And the one dress looked completely different then advertised. I order a 10 and 12 receives a 14 and 16. And I was going on a cruise needless to say all four was wrong size messed up my entire plan. And the swim suit wasn’t even th size I ordered. Instead of just sending wrong sizes out there should be a phone call asking is it ok because they’ve ran out of the correct sizes. 28 day refund instead of 30 like most places. And I couldn’t find a number to even call them.i didn’t like the return process at all.. friendly tip shop else where save yourself a headache.”

Helpful Report

Posted 7 years ago

“Horrible I ordered a blazer and did not receive the belt that came with it! Sent back 80$ worth of items and paid 10$ to ship it. Never received my refund and they said they can’t find the return? Lost 90$! Will never order from there again”

Helpful Report

Posted 7 years ago

“Wish I read the reviews before I ordered! Poor quality clothing , I had to return basically everything I ordered. I hope I get my refund cause I saw some customers did not receive refunds after submitting their returns. 😩🤦🏻‍♀️”

Helpful Report

Posted 7 years ago

“The worst experience I’ve had so far! Did not receive any email confirmation of my order, luckily took a picture with my payment confirmation! Product is awful. Top part of the dress was fine but the bottom was flipped to the wrong side. I do not recommend this brand! Poor quality and service!”

Helpful Report

Posted 7 years ago

“Ordered and was not able to use the 20% advertised discount code . Against my instinct I ordered anyway . Should of been here today . Still waiting . Order says in progress . I have contacted them and I wait and see . This is the second order about a year ago they just cancelled the order . No explanation. However I did get a speedy refund on that occasion. I would rate as zero stars if I could . I won't be ordering again”

Helpful Report

Posted 7 years ago

“If I could give this company a 0 STAR I WOULD!!! BEWARE OF THIS COMPANY!!! Lesson learned ! I ordered clothes over $100 on May 28 2018 & paid for regular 5-7 business day shipping therefore, (not including Monday because of the holiday) my order should be here by tomorrow June 6 2018! However, the company delayed my sending out my package & barely responded to me in regards to the long delay. Now the company and its shipping carrier are saying I won’t recieve my package until between June 21-July 6 2018!!! That is ridiculous especially when you paid your hard earned money and expect something in the given time ! This company is false advertisement please listen to the reviews and their better business bureau rating is a F!!!!! They only care about themselves and the money ! I will also expose this company with screenshots I have of their verified twitter account promising me I will get my package this week but it is not even in America yet! Never again will I spend a single penny on this company ! I also told them if I don’t recieve it in due time , law officials will look further into this and do what they have to ! I’m just trying to save and warn the next person! If you have any questions I have screenshots of everything on file!”

Helpful Report

Posted 7 years ago

“I always have problems with my orders when it’s not rip cleaning and shoe that is coming apart it’s my delivery but I try to give them the benefit all the time that’s its one off but it continuously happens and when I try to complain the more and less said that it irrelevant and nothing been done about it”

Helpful Report

Posted 7 years ago

“Shipping takes over a month, i would rather spend elsewhere.”

Helpful Report

Posted 7 years ago

“Items were poor quality and not sized correctly. I returned 2 items and never received a refund. Emailed customer service several times and never received a response. There does not seem to be a phone number to reach any one.”

Helpful Report

Posted 7 years ago

“Takes long to receive package and/or refunds.”

Helpful Report

Posted 7 years ago

“I have just received my items from Pretty Little Things and I am really disappointed. The quality of the clothing is awful. I purchased 3 long sleeve deep plunge blouses and they are meant to be chiffon. They are not! The material is actually a cheap bumpy polyester and have absolutely no shape. I also purchased 2 knit jumpers. One off the shoulder and another crop, knit jumper. They are thin, shapeless, very rough and made me itchy as soon as I tried them on. They would literally fall apart after one wear. I am sending every item back. This is my first time buying clothing online and will be my last. Now I know why I was so sceptical before to buy online. If you are considering buying from Pretty Little Things.... DON'T. The quality is not worth the money! Even if 70 percent off! Extremely disappointed. I wish that I had seen all the bad feedback from customers before purchasing from Pretty Little Things, as I definitely would not have purchased from this company if I did my research!”

Helpful Report

Posted 7 years ago

“I made a return back in February and until this day i have not received neither store credit nor my money back on my credit card. 4 month later and i have nothing, neither a response, refund, item returned nor store credit. My USPS receipt indicates that the package was received. I send the package within the time frame for me to be able to have the money credited in my bank. I have emailed them a few times and still I have not gotten a response yet. First time ordering from this website and most likely the last one.”

Helpful Report

Posted 7 years ago

“The only decent thing I bought from them was a t shirt and some slides. I returned two items and it has been almost 21 days and I stil have not received a refund. They tell you it takes anywhere from 14-21 days for a refund which I think is absurd!!!! I’ve never had this issue before. I was already upset that I had to pay for my stuff to be returned. I swear I’ m over this little cheap boutique sites. It’s also sad that that they don’t keep up with your refund. They don’t notify you the they’ve received it or anything....honestly just bad customer service.”

Helpful Report

Posted 7 years ago

“I placed an order on 5/16, they processed it on 5/18 and it is now 5/28 and I still do not have my items. I paid for shipping, which stated the delivery date was 5-7 days, but we are well beyond that date. I attempted to contact them via the contact email that is listed on their website, only to have it be kicked-back as undeliverable. Also the DHL number that they provided has no record on file. I would like the items since they are for my daughter, but I will not be spending future money with a company that does not provide Excellent Customer Service.”

Helpful Report

Posted 7 years ago

“I ordered two tops and a jumper from pretty little thing. All three products did not look like the picture, there were very unflattering. The fabric and making of these products was extremely low quality. There is also a $8.95 return fee if you wish to return your items. There are much better places to shop online, I will not be shopping at pretty little thing again. Please stay away from this website to avoid a waste of time effort and money!”

Helpful Report

Posted 7 years ago

“I will never order from this company again! I placed an order to potentially wear for my birthday vacation. Nothing I ordered fit properly (yes I ordered the correct sizes) and the items were very poorly made with cheap materials. So, I sent the order back for a refund right before leaving out of town to celebrate my birthday. Now usually I keep up with my receipts, but I was cleaning out one of my purses while heading out to party and I accidentally threw away my postal receipt with the tracking information. Once I realized my mistake, I didn't panic because I'd never had any problems with Fashion Nova or Hot Miami Styles misplacing my returned items so I figured I probably wouldn't need the postal receipt anyway. To my surprise, it's been almost a month since I mailed the clothes back and PLT says they haven't received it. Like seriously, if they had not received it, the postal service would have sent the package back to my address. I spent over $100 on those clothes and I'm beyond pissed that I paid my money and have nothing to show for it. I truly hate scamming companies like this and I will stick to shopping only at Fashion Nova and Hot Miami Styles from now on because I've never had this problem with them!”

Helpful Report

Posted 7 years ago

“I purchased a dress which i had to return for a refund. It’s been almost 2 months and they keep giving me the run around for my refund. Never have I experience this with any other website i order from. I will deffitnetly stick to fashion nova instead. Customer service is way better!”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews