PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,359 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had there been a 0 star I would have definitely rated a big 0. I ordered 3 dresses and the quality was so bad. I’d rather shop at Bardot or Zara with that price. That blazer dress was worth $80 but to be honest that dress wasn’t worth $30. Quality was so horrible 😡😡Fuck you pretty little things cheapest brand”

Helpful Report

Posted 8 years ago

“I ordered from pretty little thing twice. The first time I ordered a dress size 2 and they sent me a 6. I didn’t make a complaint or anything I just made my own modifications. The second time I ordered a skirt and paid for express shipping, it said it was delivered when I tracked my package but I never got an email saying that or the skirt. I emailed a few times and never got a response. The site actually works for a few people, I’ve heard some good reviews, but what are the odds? This is the second time that happens to me and I’m not ordering from them ever again.”

Helpful Report

Posted 8 years ago

“They sent me the wrong item and when I contacted customer service all they said was sorry send it back and order it again? Thanks for all the help...and for having me go out of my way to have to fix something that was your mistake. Cute clothes if they send you the right thing lol...not worth it.”

Helpful Report

Posted 8 years ago

“Extremely bad shipping I ordered my clothes may 4th I still haven’t received anything and it’s may 15th my package said it’ll be here by may 12th never shopping with them again !!”

Helpful Report

Posted 8 years ago

“Ordered pair of heels for £28 ,had them delivered and the were USED BROKEN and WORN OUT! Ordered again but this time two dresses and one of the dresses wasn't what I've ordered.. Ordered again 3rd time lucky? ...nope! The other dress that I've ordered was very different than the one on the website ,different colour and slightly different style.. Also the sizes are a bit out... Even the same dress in the same style with the same size, was different from one another .. Also the quality is very cheap..like eBay made in china £1+free delivery.. cheap I've ordered 3 times ,and won't be ordering again..”

Helpful Report

Posted 8 years ago

“Terrible customer service. They do not refund u in a timely manner and when you follow up they tell you to provide them with a picture of your receipt and a bunch of other purchase information that was already sent to them. Such a disorganized company.”

Helpful Report

Posted 8 years ago

“Do not order from this website, yes their clothes look really nice . However I placed an order today and realized that I need faster shipping , when I went to try to contact them I realized they may only be contacted via email . When I sent an email asking if the order could be cancelled and re placed they said they could not amend or make any changes to the order . What kind of company only has email services ? I believe this is a sham and definitely will not be purchasing from them again .😡😡😡😡”

Helpful Report

Posted 8 years ago

“I ordered my things about a week ago and when I repeatedly kept checking the tracking site it told me the same thing 2 days in a row it’s been 5 days since I ordered & I don’t know where my packages are I have a birthday coming up and I was expecting it before it they emailed me saying it won’t be here till the day after my birthday which is useless I’ll never order from them again they have horrible service”

Helpful Report

Posted 8 years ago

“Don’t shop here! I paid express shipping for my birthday party and two weeks later still nothing so l emailed and oh guess why they lost it!! They then said sorry we can’t send it to you anymore, what a load of bullshit.”

Helpful Report

Posted 8 years ago

“No communication skills......... I bought a booties from this site, which are nice and comfortable. I am happy with my purchase. The issue is with the communication on the social media like Instagram for example. I have tagged this company and said how nice this booties are (with a picture of course) and after not having an acknowledgment I simply asked them a question (on thier profile) if they respond to someone who tags them? I had no reply what so ever. Completely ignored! Every customer should be valued and not ignored for any reason, even with a simple question. My question was not answered. If they want to have more customers the should improve their customers service, including on the social media. It clearly shows, after reading other reviews that this company needs to improve in many ways. If someone gets ignored, won't come back. I definitely won't come back to shop there. Cheers”

Helpful Report

Posted 8 years ago

“I sent back some of the items that I didn't want and its been 2 months and I still have not gotten back my refund. This is insane. Never order from here !”

Helpful Report

Posted 8 years ago

“I wish I could give 0 stars and I also wish I read these reviews before ordering anything from them. I returned my whole order over a month ago bc the material was terrible and nothing fix. I have yet to receive anything and by the looks of it I doubt I will ever get my money back. Worst company !!!!”

Helpful Report

Posted 8 years ago

“If an online shopping website has no phone number or live chat service- DONT DEAL WITH THEM: Theres a reason for that. Secondly, if they say it takes 21 days to get a refund on returns, in this day and age- don't deal with them- it will take you much longer and eat your happiness. Spend your money elsewhere with a business that understands what the word service entails and that customer care is an end to end experience and that retention goes beyond the "buy" button.”

Helpful Report

Posted 8 years ago

“Horrible horrible horrible. They pretty much finessed me! My total came up to 84$ but they charged my card 119$. do not order from here!!!”

Helpful Report

Posted 8 years ago

“I ordered March the 8th and the shipment estimate was the 19th. It is now March 23rd and I have no idea where my package is. I try to track it and it's still saying my package is in Houston Tx but that was the 13th. It should already been shipped, since Houston is not far from where I live. I really need the clothes I bought. I had my hopes up that I would receive it the 19th since I had a birthday the following day. This company has to step up their game, and do something about it, since there's too many complains. I DON'T RECOMMEND YOU PEOPLE TO BUY FROM THIS COMPANY. SAVE YOUR TIME AND MONEY. YOU'LL THANK ME LATER”

Helpful Report

Posted 8 years ago

“Terrible returns service Still waiting for refund DO NOT ORDER GOODS FROM THIS COMPANY What other company takes 21 days to process a refund Do the return couriers walk the returned parcels back”

Helpful Report

Posted 8 years ago

“I ordered one item on March 13th and it tried to run my card 3 times and locked my card up. After seeing reviews that alarmed me and I immediately contacted them to cancel my order. they told me they do not cancel or amend orders. after reviewing on my bank they also charged my card a international fee (which was never mentioned or authorized). my order came and it was the wrong size. they say there is nothing they can do. I am disputing with my bank NOW”

Helpful Report

Posted 8 years ago

“One star is too much for this store!!!, I will never order again from this website!!! worst mistake!!!! I returned half of my order 2 months ago, also they take so long to answer emails, there first response was 21 business days, then to provide tracking reference, then which items I returned, it keeps going, it has been 2 months TODAY, and I still have not received an email with my refund receipt, their answer was please look at your junk email, of course I have been checking everywhere!!!, please give me my money back!!!”

Helpful Report

Posted 8 years ago

“Never again! One star is too many. I ordered an item and paid for express shipping, it got delivered to the wrong state and instead of apologising and giving me a refund as asked (since I didn't receive my item in time for my event) they insisted that it was a error on my behalf for entering in my address wrong. But then I mysteriously receive the package late somehow to the correct address. which apparently I didn't give them! Terrible customer service - don't do it - save yourself the hassle!”

Helpful Report

Posted 8 years ago

“Order # 501093609 I ordered a dress on 02/04/18, and it has still not arrived (03/11/18). Not only that, but it is on it's way to my billing address instead of my shipping address in another state. I ordered early, because I have an event coming up on 03/24/18. They are very slow to respond and have not addressed all of my concerns. With this timing, I would have appreciated if they offered to re-send the dress to the right address instead of contacting the courier who still has not responded. I didn't want to spend extra money and time finding a back up if this falls through. It should not have taken this long.”

Helpful Report

Posted 8 years ago

PrettyLittleThing.com is rated 2.6 based on 2,359 reviews