PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress from them. I received the dress; however, I returned it. On the website it states to wait up to 21 days for a refund to post to your account, but it's well past those 21 days, and I still have yet to receive my money. I reached out via email which was the only way of contacting them (I RECOMMEND NOT ORDERING FROM STORES WITHOUT A DIRECT NUMBER) telling them to issue my refund and they still didn't respond. Therefore, I had to call my bank and dispute the charge. Bad for business.”

Helpful Report

Posted 8 years ago

“I bought my daughter a dress, she is 5'11" so we have a problem with finding dresses long enough. She found a dress she liked, the model was 5'8" and wearing what looked like a 3" heel at least. Just long enough with v low heels. We live in doha so had to pay extra for grandparents to send it here. It arrived 3 weeks before her prom, disaster, miles too short. Only just long enough for her younger sister who's almost 5'5", and that's with no shoes on. Very disappointed. Absolutely no way was the model 5'8" also In the picture the model also had it dragging on the ground.”

Helpful Report

Posted 8 years ago

“Abysmal. In spite of actually having a receipt from this sham of a company confirming the return of 10 of the 11 items my partner ordered, providing them with proof of return via tracking link, and THEIR OWN REFUND EMAILS, they are claiming that all the items were not returned and they refusing to pay the money she is owed. They are withholding £75, and are refusing to engage, to explain why they have sent me confirmation that all 10 items have indeed been returned. I will now approach my bank to try and get some joy that way, before starting litigation proceedings through a small claims court. Given the documentary evidence we have, we will get the money back this way. But nobody wants that hassle. Please do not buy from this company. Read the other reviews, look at their rating. This is the first time I have ever written a review of any sort for a company. And I will seek out every review site I can to warn people off ever throwing away their money by using them. Steer clear.”

Helpful Report

Posted 8 years ago

“Do not order from here. Although the order may come in a quick manner, the clothes are CHEAP, sizing is completely off and customer service is downright terrible. I returned a $40 dress almost a month ago and still have not been refunded. When I emailed customer service, they told me to send a picture of the receipt to prove that I returned the product. Is this a joke? No wonder their website has absolutely 0 reviews because they would all be TERRIBLE. This is not our problem as the consumer. I highly doubt I will ever be seeing my money again. Wish I had read these reviews before I ordered. Go to Forever21 - even their dresses are better quality.”

Helpful Report

Posted 8 years ago

“Bought 3 items of clothing from this website for my 18th birthday, the delivery was excellent and cannot fault as it came the next day but cothing looks different on the model than in person, cheap quality material. Both items of clothing were a size 12 one was too small and the other just hung off me like a cloak. And th skirt was hideous, material felt like a foam sponge and was very see through. Very disappointed!!”

Helpful Report

Posted 8 years ago

“This company has horrible customer service and screwed up my order! I ordered boots from PLT on Feb 5 2018. My package arrived on February 12 2018. I opened the package and there was only one boot in the bag! With an invoice from January 20 2018! On the invoice from January 20 which is clearly someone elses invoice, someone had written in pen "only one boot". I then e-mailed them about my experience and now I have to drive 1 hour from my house to drop off the package and wait for them to refund me. What a joke, never ordering from here again. So many better sites then PTL, waste of time and money!”

Helpful Report

Posted 8 years ago

“The website claims when you use the code: "NEED30" you'll get 30% off your entire order. When I tried to enter the code, it wouldn't work and I had to process my order full price. It’s been 24 hours since I placed my order and the status of my order still shows as “Picking”. The amount of $51.00 USD was deducted from my PayPal, but when it re-directed me back to PrettyLittleThing.com it said my order could not be processed. However, when I log back into my PrettyLittleThing.com account, it shows the order in my “History”. I've emailed their customer service twice and still heard nothing.”

Helpful Report

Posted 8 years ago

“Do not but products from this company. If you have to return them their service is extremely poor. Still waiting for a refund after returning a product six weeks ago despite claims it takes 21 days. Customer service full of excuses and asking for paperwork that was never issued and rejecting their own records that prove collection and receipt. All designed to frustrate the customer into giving up without getting a replacement/refund. DONT DO IT>”

Helpful Report

Posted 8 years ago

“Really bad experience. I ordered items for a festival that I was going to and selected express post so that they would definitely arrive in time. Not only did the items not turn up in time, they wouldn't refund me the extra money I paid for express postage. They simply don't care about their customers. Will never shop with them again, nor would I recommend you do. P.S. The clothes were really very poor quality too. I'd return them, but I do not want to deal with them at all any further. Really Bad.”

Helpful Report

Posted 8 years ago

“Horrible customer service!!! They charged me $50 by mistake and after emailing back and forth for months, they still haven't refunded the amount.”

Helpful Report

Posted 8 years ago

“I have bought from Pretty Little Thing before and received my items within 4 days, however this time when i bought from them the service was very poor. My account was never updated for the location of my parcel. I had to email customer support to find out where it was, this took two emails for them to respond. I then received my parcel on the seventh day. Three days later my bank account was hacked in the U.K. due to shopping online with PLT and using my card. I suggest if you're going to shop on PLT, DO NOT use your card use PayPal to shop with. Finally don't expect quick customer service because you will not receive it from their end.”

Helpful Report

Posted 8 years ago

“I ordered from prettylittlething in September -17. First of all, my package took ages to come to me. Second!: They took the amount I ordered in Canadian dollars in English pounds, so they owed me over 100(!!)CAD. I emailed their s*itty service like 7 times, and they didn't speak well enough english to understand my problem, which is funny cause the company is from UK and my problem was pretty clear.. Well, after a while of "fighting" with them and sending them many many emails that they didn't even bother to answer, PAYPAL, thank GOODNESS, got my money back. Don't order from there, it's a shady shady company with cheap products. disgusting service..”

Helpful Report

Posted 8 years ago

“I'm waiting over a month for my refund. Nobody answering emails. Worst customer service imaginable.”

Helpful Report

Posted 8 years ago

“BUYERS BEWARE! Poor customer service. Getting the run around. Extreme frustration. Feeling ripped off. Don't do as they say. Return procedures are TERRIBLE, LENGTHY and STILL UNRESOLVED.”

Helpful Report

Posted 8 years ago

“Pretty little thing is a scamming company which takes no pride in customer services. They never sent an order I made in decemeber 2017 and never responded to my many emails asking of its whereabouts (I received an email that said it is being processed but then nothing after that regarding shipping and tracking etc. When I try to track it I am told by a generated message that tracking information will be made available when the parcel is handed to the courier. Strangely enough I received another order that I made a week after ordering the initial one. But still no sign of the first one. The customer service never responds to my emails further than an automated reply saying they have received my enquiry. The clothes are terrible quality and cheaply made. Definitely not worth the money spent. I will never shop here again. Perhaps I will try tweeting this review to them @OfficialPLT_CS”

Helpful Report

Posted 8 years ago

“DO NOT ORDER FROM HERE . I placed my order back in November, it’s January 13, 2018. The delivery date was set for December 12 and my clothes never came. They don’t have a phone number and they never responded to my email & I spent over 200$ on their site. There is no way I can get in contact with them to get my refund . #scam”

Helpful Report

Posted 8 years ago

“So I ordered a top of this site and it’s saying canceled, but I have purchased it. The money was straight away withdrawn from my card but no information on the item or delivery date. I order this item on the 3rd of December. Can some please help?”

Helpful Report

Posted 8 years ago

“I do not recommend this website to anyone! I purchased an order of 3 items and did not like them at all so I returned them at the post office. It has been a month and I still have not received my money back. I have been in contact with the website and they tell me I need proof when I had already thrown out my receipt. Clearly the proof is the clothes back at their warehouse so i do not know why they can not give me back my money when they now have the clothes sent back to them. As soon as they received the returned clothes they should have gave me back my refund no question about it. I am 100% reporting this website to the better business bureau tomorrow if they do not give me my money back by then.”

Helpful Report

Posted 8 years ago

“Website is a complete joke. I ordered a dress and charged 3 weeks later no tracking information was provided and no sign of the dress. I wrote to costumer service and was told that my card would be refunded in 3-5 business days and no reorder option was available! First of all why? when the dress is still on the site and in the size i ordered. Next were you never going to inform me or refund me if i did not say something? Or were they hoping i forgot about the order. I reached out again to complain and have been ignored..LAST TIME i will ever even visit there site! It is a shame that celebrities even associate their name with some items on this site.”

Helpful Report

Posted 8 years ago

“They clearly don’t stock a lot of sizes in the bigger size so a 16 and 14 always out of stock. They don’t restock after selling out so what’s the point??”

Helpful Report

Posted 8 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews