PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One package arrived two weeks after they were dispatched still waiting on the other one that shipped a day prior to the other package, and for the order I received. I am missing an item!”

Helpful Report

Posted 7 years ago

“The shipping is the worst I’ve experienced on online shopping. I’m going to return the items because they didn’t arrive in time for the occasion I had intended to wear them to. Really disappointed because this is the second time this has happened.”

Helpful Report

Posted 7 years ago

“If there was a Rating for zero I would apply it. I have had a very unfortunate experience with this company. False advertisement on their website and being able to apply promotional codes as is being advertised on their website. Escalating and trying to find a solution through their customer services isn't of any help either. I will not be recommending this company to friends or coworkers in the make up industry for their items.”

Helpful Report

Posted 7 years ago

“Ordered a pair of leggings, paid for them only to be told 4days later that they was out of stock.. ordered another pair 2weeks later and the same happened.”

Helpful Report

Posted 7 years ago

“I ordered a jumpsuit and the zip was damaged was going to order another one because I don’t have time to wait and the item is sold out now I am left with nothing to wear as was looking forward to wearing it”

Helpful Report

Posted 7 years ago

“when i first ordered off PLT my order went through fine and came at the right time. second time, my order took over 3-4 weeks for it arrive. it was my outfit for a concert i was attending, i was so mad had to purchase a whole new outfit. during that process i asked where my item was, only response i got back was "we have refunded your order" when all i asked where my order was not asking for a refund. there was miscommunication from their end saying that they have refunded the shipping order. i had to hassle them to figure out when my order will arrive. it arrive a day AFTER the concert. third time, ordered at the start of October, on the 15th was told my order has been dispatched. i asked where my order is, again was given a refund. My order came to $13.99 AUD incl shipping. My refund is $8.99 ONLY for the item. i informed them, that if theyre going to give me a refund, send back ALL of my money as its on their end that their shipping services suck. because i really need this item, i asked if i could re order the item and they could refund me back my shipping payment for my new order. Now, for some stupid reason the website will not let me process my order through. im so stressed out as its for when i go on holiday in 2 weeks. never shopping there again”

Helpful Report

Posted 7 years ago

“These fucking British ass motherfuckers robbed me in the shipping and then sent me a see through dress that wouldn’t even fit my fucking dog. Nice company. ALSO they have child workers making their clothes in Vietnam.”

Helpful Report

Posted 7 years ago

“Could rate negative 100000 if I could. They are fraud. Do not order from them. Fashion Nova is the way to go! Fast and easy. PrettyLittleThing SUCKS”

Helpful Report

Posted 7 years ago

“I returned two packages I returned two packages. The first package supposedly got lost, I texted them for my second package that I sent back right after the first one because I was mad they lost my first one, supposedly they didn’t get the second one, luckily for me this time I didn’t lose my return tracking number. I sent them the picture of my second package it’s been about three months and they still haven’t returned my money on the second package with proof of postage. Really bad costumer service, I used to order a lot from them but now they not only lost a costumer I would give as many bad reviews as I can and I do not recommend this pretty little things website. Do not buy from pretty little things website they will come up with any excuse to not give you your money back .”

Helpful Report

Posted 7 years ago

“If i could rate it 0 stars I would... My order date keeps changing I paid for my package to get here fast.. Still no package”

Helpful Report

Posted 7 years ago

“Ordered a ladies size 10 dress.... it came today and is that small it fits my very petite 9 year old. Terrible sizing should never be advertised there is no way it would fit an adult. It won’t even fit my teenager.!”

Helpful Report

Posted 7 years ago

“Beware if you are ordering from within the US. My daughter bought 3 little shirts, totaling about $40. First they sent her doubles. That was no problem... I just went to ship them back. They refuse to provide a return shipping label. They want you to pay the postage and send them proof that you paid the postage and then they supposedly reimburse. The postage was $39 because it is outside the US. I emailed them and asked for a label, again. They wont provide one. My daughter is just keeping the shirts because to spend $39 to ship $40 worth of shirts is crazy. Plus they dont even provide a phone number. I would be leary of ordering from this company.”

Helpful Report

Posted 7 years ago

“Rubbish website! Poor quality clothing and if you want to return they only refund half the money you paid! Scam!”

Helpful Report

Posted 7 years ago

“This company shouldnt even exist. I understand they are cheap clothes but this is just absolute filth. Shut down your factory of garbage.”

Helpful Report

Posted 7 years ago

“Never buy from this company, total scam. I placed an order and returned the items as poor quality. I received an email confirming a refund only to see just one of the two items I returned in the same package at the same time listed. I contacted customer services & have been playing cat and mouse ever since. Unfortunately ( & this is my bad) my proof of postage got thrown away at my local car place when I was having it cleaned, however they won't accept that the proof of postage is the fact that they received it because the emailed me saying they'd received it - boom, what more proof of postage do I need than them actually receiving the parcel!!!!!!???? Presumably they've restocked the item I've paid for but not been refunded for. What's more despite the email saying I was being refunded for just one of the items in my return I've yet to see the refund in my account. I'll stick with my usual ASOS & Boohoo online shopping in future as their returns procedures are a million times better. Only wish I'd googled reviews of the website before I bought from them. Oh i also paid for next day delivery & this didn't happen, took about 3 days.”

Helpful Report

Posted 7 years ago

“Ordered once and will never order from them again!! Quality was terrible and fell apart after first day of wearing them. so I emailed them. From that they said they will look into it and asked if I would send photos of the falling apart goods. Did that, then nothing! I have email a couple of times and had no reply no nothing. Customer service very bad!!!”

Helpful Report

Posted 7 years ago

“If I can give them no starts I would !!! I ordered a size 6 coat and I received a size 10 !”

Helpful Report

Posted 7 years ago

“The first time I ordered two tops which had ok quality, and this time a satin dress. Both times the package was delivered within a week and a half and I live in Norway. The satin dress was a total scam. The fabric is so thin and seethrough, and it teares just by trying on the dress - so did ALL the seams. I usually use a size 8, and this was a size 10.”

Helpful Report

Posted 7 years ago

“Paid for one day delivery and didn’t come the next day. I also sent back clothes to get a refund and they never refunded me.”

Helpful Report

Posted 7 years ago

“This company should be shut down. If only I saw the reviews that are everywhere, i would have taken the warnings seriously. Ordered in mid Sept, with shipping 5-7 business days. After waiting an extra 4, the customer service rep told me sometimes there's custom delays so i had to wait another 5 days. After contacting Australia Post, they informed me the package had not been sent, and that this site is notorious for not delivering packages. When I followed up with PLT, I was offered a refund on shipping paid and asked to wait again until 11th Oct. If my dresses weren't received, they would process a refund. Of course, I still haven't received them and when I demanded a refund, they said they had to wait and see if the items would be delivered and to wait longer. What a joke. Will never buy from such a dodgy company and hope someone takes this warning seriously. Spend a bit more elsewhere and at least you stand a chance of actually getting something!”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews