PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered over $100 worth of clothes only to have my package lost. There is no number to contact customer service and the multiple times I reached out via email I have gotten no response. Apparently my phone number was written down incorrectly and the number that was recorded (incorrectly) rerouted my package to Georgia—I live in Pennsylvania. Worst customer service I have ever experienced mostly because it is completely lacking.”

Helpful Report

Posted 6 years ago

“Terrible customer service and can only be reached out towards email. No way to contact the company by phone. I've been waiting for a refund for a whole month. Not a brand to be trusted, apart from hassle and run arounds their size is not accurately cut. Takes 30 yeara to send my refund and there is no exchange policy only refund. You have to wait for a refund before repurchasing your items.”

Helpful Report

Posted 6 years ago

“I ordered a two piece pajama set in a size small according to the size guide a size small is a size 2/4. I paid an extra $15 for express shipping because I need this item for a photoshoot on sunday (it is Wednesday). When the packages arrived I received a size 6!!!! After countless messages on Instagram going back and forth about this issue the company finally accepted that it was there mistake! Now, even after acknowledging that they sent me the wrong size, the company is refusing to send me my correct size. They are blaming there “Black Friday sales” for the reason why they can’t send me my correct size but there sales have nothing to do with the fact that they messed up my order. Now I am days away from my photoshoot and have no outfit to wear. This company would do anything to save there money instead of valuing customer service. I am extremely outraged and will never be shopping here again!!! SAVE YOUR MONEY! Do not waste your time because if anything is wrong with your order even though it’s the companies fault they will not do anything to help resolve the issue!!!”

Helpful Report

Posted 6 years ago

“ABSOLUTELY HORRIBLE Save your money and shop anywhere else besides Pretty Little Thing or Boohoo (they are the same company). I purchased some items and returned them MONTHS ago and still have not received my refund. They told me they received my package and that my refund is "on the way" but never actually gave me back my money. They are now ignoring my emails and I am unable to contact them. I spent a lot of money here and have now been scammed because my items did not fit. AVOID AT ALL COSTS AND TELL EVERYONE YOU KNOW TO DO THE SAME.”

Helpful Report

Posted 6 years ago

“The dress I ordered was supposed to be a silk material and was priced at $55.00... you would think $55.00 would get you good quality right? Wrong! Instead I receive a piece of see-through cloth that looks nothing like the picture... The dress is unwearable, and now I have to pay to return it back. I also am returning the shoes I got, because the quality is very very poor. It is sad because they advertise themselves to be such a great company with such great quality items. IT'S A SCAM. Over $100 dollars spent on items that are unwearable. DO NOT SHOP HERE.”

Helpful Report

Posted 6 years ago

“What went wrong? Everything! •Wrong shoe size •Wrong dress •Oh, and had the nerve to put an item I didn’t even order in my cart and charge me for it •Order was supposed to be $55, but they charged me $98”

Helpful Report

Posted 6 years ago

“Blatantly ignored by the customer service team after not having received my items 3 weeks after ordering (shipping was supposed to be 3-7 business days).”

Helpful Report

Posted 6 years ago

“I am a standard Medium in all makes and styles, which has always made online shopping a breeze. I ordered some lingerie from PLT and could not get it over even one leg. Ridiculously small.”

Helpful Report

Posted 6 years ago

“DO NOT SHOP HERE!!!!! SCAM! I ordered shoes from PLT and paid for express shipping. Not only did it not get here on time, I reached out to their customer service email and never got a response. Finally got through to their Instagram customer service account and they told me what I had ordered was out of stock??? THANKS FOR LETTING ME KNOW. I requested a refund and apparently the refund keeps failing on their end? They asked for my paypal, gave them my link, now they can't use that either. They are requesting I send them my bank account number to "give to their financial team"...SCAM. I would never give out that personal information and its extremely weird that all of their refund attempts are failing. So, I just donated $80 to the PLT fund where they are likely using my money to pay influencers. DO. NOT. SHOP. HERE. Going to make a fraud claim and see where that gets me.”

Helpful Report

Posted 6 years ago

“Ordered white bodycon dress way too see through poor quality 10/10 recommend to not shop here for white dresses”

Helpful Report

Posted 6 years ago

“I ordered an outfit for my birthday on the 7th and my birthday is on the 17th. I figured that would be more than enough time for it to deliver. It’s now the 16th and I’m still without my outfit i paid over 100$ for. Not a reliable site. They lie about when your package will arrive. You’ll end up waiting 2 weeks or more. Very frustrating process.”

Helpful Report

Posted 6 years ago

“If I could give them 0 reviews I would. They sent me the wrong items, and they told me I had to send my original order back with pictures in order to receive the right item. I ordered this for an event with expedited shipping and they still would not send me the right item. I am so disappointed and will NEVER shop with them again.”

Helpful Report

Posted 6 years ago

“The absolute worst. Don't even bother with this company. Just because they hired on Hailey Baldwin to make them seem more legit, doesn't mean they actually are.”

Helpful Report

Posted 6 years ago

“I ordered a swimsuit bottom and top, it was said to arrive in less than 10 days and still hasn't come, I have been waiting a REALLY long time and am STILL waiting, I highly do NOT recommend buying from this brand”

Helpful Report

Posted 6 years ago

“Customer service simply so unhelpful. Do not order from them.”

Helpful Report

Posted 6 years ago

“i ordered £92.00 worth of clothing. EVERY SINGLE ONE i returned it was too big and hard. I am a UK 8 in clothing sometimes 10. I ordered 8's, smalls and extra smalls HOWever even still too big. THIS IS THE WORST PART READ ON.... i returned all the clothing as it was rubbish and it have been almost 14 days i have not got my refund. I emailed customer service and they told me i would get my refund for ONLY two of my plt £50 worth. I SPENT £90 where is my other £40. I sent back all my clothing perfect conditons and they are only refunding less than half my money.”

Helpful Report

Posted 6 years ago

“Not only was the dress I ordered extremely poor quality, but it was different than how it was pictured on the website. There was an extra piece on the dress that made it completely unwearable. I wasn’t expecting the quality to be stellar, but I at least expected it to look like the dress on the website. I am now scrambling to find another dress before my event.”

Helpful Report

Posted 6 years ago

“After being told many confilcting things regarding my recent order . i contacted pretty little thing via facebook to query the tracking no i had been given only to be told that as my parcel had been scanned incorrectly it was now classified as lost . i have to say that the person who delt with my enquiry was very appologetic and has arranged a full refund . as this is now the second time that my order has been messed up . i will NOT be ordering from this website again # VERY DISSAPOINTED !!!”

Helpful Report

Posted 6 years ago

“My first order they sent me the incorrect size. Second order I returned and they said I got my refund when I had did not. It took several emails and several weeks to get it sorted to where I finally got a refund. Not sure why but I decided to make another order and after waiting way beyond the shipping date indicated when purchased, they send me the wrong order and now I will have to wait for my correct order for weeks again. If possible I would give the company 0 stars. Seeing as the lowest is 1 star that is what I will give”

Helpful Report

Posted 6 years ago

“Well I wanted to order some things but after reading these reviews no thanks! Thanks to the ppl who leave honest reviews and save people’s time and money!”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews