PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clothes are so cheap. They look cheap And feel Cheap. They would be like something you get from a market stall. The models and photoshop Obviously make them look better. Yuk cheap”

Helpful Report

Posted 7 years ago

“I ordered four items and after being disappointed with them, I returned all four items. They refunded me for only three of the four items. The fourth item, which was the most expensive of the four, was nowhere to be found in the refund. After sending multiple emails to customer service asking for the full refund no one responded. They just took the last item back and didn’t give me anything in return. The rip people off. I would NEVER purchase from them again.”

Helpful Report

Posted 7 years ago

“My worst online shopping experience ever. Unfortunately I listened to my niece who wanted her christmas gift from this online shop (which by the way she never got). They charged me the full amount one day after I placed the order. They delivered only one out of the nine products I had ordered. And after that, the nightmare started. Wasted so many hours to send to them simple calculations on what is the amount they should refund to me. They could not understand simple mathematics. After many e-mails back and forth, I managed to get part of my money back. But not all. And I quit because I had no more energy to discuss with them. So I lost some of my money. I quit because it is hopeless with this company. They are a mess. I will definitely never shop from them.”

Helpful Report

Posted 7 years ago

“Worst Customer Service/Refund service EVER PLT is normally my go to place for online shopping. However, I sent clothes back about three months ago and still have not received my money back of over $100 dollars. Rewind back, I ordered a bathing suit for my trip, never received it, yet was still charged $38 dollars for it. I have reached out to them multiple times over the past three months. I have been ignored and not helped for majority of the time. Finally got through to someone and they told me $57 dollars has been refunded back to me. Huh? Where is the other money? I sent everything in the same bag. To top it all off, I checked my bank statement and $57 dollars was never refunded. I am past feeling jibbed, this is seriously ridiculous and I will never shop at PLT again. Please don't waste your time because if anything goes wrong, or if you need to return something based off having the wrong size, there are no guarantees that you will get your money back in spite of what is said in their policy.”

Helpful Report

Posted 7 years ago

“Absolutely awful company. Their customer service is APPALLING. You can't just speak to one person every reply you get if from a different person which is ridiculous! I placed an order at 7:30 on a Saturday which should have been delivered on Sunday as I signed up to the "Royalty" subscription for next day delivery. It took THREE DAYS for my parcel to come. I contacted PLT and let's just say they didn't not care what so ever. I've never in my life experienced such awful customer service. I don't understand how this company is still functioning. I will definitely be informing everyone I know not to use this company and plastering this all over social media! STAY WELL AWAY FROM THIS COMPANY. RUBISH QUALITY AND VERY VERY POOR "CUSTOMER SERVICE"”

Helpful Report

Posted 7 years ago

“Ordered a dress, recieved the dress only to be very disappointed. Was of poor quality and didn’t look like the photo. I sent the dress back and getting my refund was proven to be the most difficult thing I have ever done. Still to this day I haven’t received a refund, it’s been over 12 weeks. Each time I contact them, a different person replies and they say exactly the same thing. It’s like they have no idea what’s going on. Which is very frustrating as you can’t aftually call them! Just email. So just beware when buying!”

Helpful Report

Posted 7 years ago

“pretty little thing is the worst company i have ever dealt with! they are terrible for delivery. I have an important party to go to tommrow i ordered my dress 12 days ago and it still hasn’t arrived! i checked the tracking and it says ready to go but when i check fast way it hasn’t even been scanned. This isn’t even the first time. I will never order from here again !!”

Helpful Report

Posted 7 years ago

“Omg idk why this company is even still in business. Okay so the first time i ordered was a little after they expanded their plus size department. Ordered some clothes took about two weeks to come which was okay I wasn’t in a hurry or nothing when the clothes came half fit and half didn’t mind you all the clothes were the same size. To make it even worse I returned the clothes that didn’t fit and did not recieve my money back! After harrrasing them online and on Instagram after literally two months I received half of my money back! When I asked them what happened to the rest of my money for the returned items they sent me a list of items that were in the package. Which was only half of what I sent back. So you mean to tell me somehow half the items disappeared in my package! So after that I stopped messing with them. So recently I was like let me try them one more time cause I seen some stuff I liked. Package came in three days and most of the items fit except for these jeans I ordered. Now I’m a size 18 in jeans but they only had a size 22 available I got it thinking okay I know they tend to run small so a 22 should def fit. I got those jeans and they were literally made to fit a child. Idk who’s making these clothes but I am done with PLT OKUUURR!”

Helpful Report

Posted 7 years ago

“The worst online shopping experience! Customer service is definitely a huge disappointment! They dont do size exchange?!!! I spent over $200 at once and i am returning every single item! I also have to pay for return shipping!”

Helpful Report

Posted 7 years ago

“Awful experience. I used Paypal and it accepted my payment then redirected me back to the website as normal. the website then kept redirecting me to pay again. Long story short, they were paid and my order was not confirmed. they have my money I have no order. I still do not have my money back. I will continue to pursue this until I receive my money.”

Helpful Report

Posted 7 years ago

“Seeing how recent some of these reviews are I figured I would also say I ordered from this site November 29th to be exact, received 2 different dates of expected "delivery" , I hoped on wearing the dress this past weekend, ended up buying an emergency outfit due to the inconvenience! Went to local post office she looked puzzled the finally said the package is expected this week. Customer service at this place is awful! Who can we contact to complain and actually get some results???”

Helpful Report

Posted 7 years ago

“I ordered sum clothes for Christmas and on the 14th I contacted them asking about my oder and the said if it’s not there by the 16th text us I left it until the 17th hoping my Christmas clothes would come they never came I text pretty little thing an they said I would be fully refunded in 5 DAYS 5 DAYSSS and they also said If I still wanted the stuff I could reorder it like I will never oder from there again over all this hassle it is just very bad so oder somewhere else 👍🏼 Save urself the hassle”

Helpful Report

Posted 7 years ago

“They have THE WORST customer service! I tried tracking my package because it still has not arrived THREE WEEKS after I placed the order and the the tracking was invalid (?) I emailed about it, they said it should be there in a few days. Ok. Tried tracking again, still not working. Turns out it was delivered to a completely different address then what I entered (mistake on their end). I bought the items when there was a special promotion going on and all they could tell me to do was they refunded my money and I would have to reorder (and lose out on that discount I previously used for my original order). How is this the only way to handle these situations?! It’s like they’re almost blaming their customers for a mistake THEY made, no accountability whatsoever. A simple refund that customers never wanted in the first place? We want what we ordered. They are terrible and different people reply to your emails saying different things. Order from somewhere else and save yourself he trouble seriously!”

Helpful Report

Posted 7 years ago

“I hope more people can come together to get this company shut down! I made an order on November 25th the charged my card with no hesitation. I received no confirmation email neither did I get a tracking number. After several emails I used a site called resolver to report the complaint and I finally got a response with them stating that my card may have been charged but order didn’t go through and that I would get my funds refunded in 5 days. It is now December 14th I have sent as many emails possible and not one response. No items. No refund. This company is Scum PLEASE never order from them.”

Helpful Report

Posted 7 years ago

“Paid extra for Express postage to have my dress on time for my graduation. Dress never came and theres no number I can contact as to where it is or to get my money back. Disgusting”

Helpful Report

Posted 7 years ago

“Ordered a pair of boots Black Friday estimated delivery was supposed to be dec 3rd just receiving my boots today after several emails to them about the item and the boots are cut extremely small. There is no exchange only returns and I feel like that will be such a hassle.”

Helpful Report

Posted 7 years ago

“I placed an order on 28th November for £320 using my loyalty next day delivery despite several emails the order has failed to arrive and now I have asked for a refund no one is responding to my email shocking customer service”

Helpful Report

Posted 7 years ago

“I ordered clothes over Thanksgiving and never received my order. Come to find out later that my order was never shipped even though I received order confirmation.”

Helpful Report

Posted 7 years ago

“SCAM!!!!!!!!!! STOP all your girls from ordering from this fake company. No clothes no customer service. Suggest you stop waiting for refunds and go directly to bank to alert them of this company and to stop payment. The reason cards dont work is because your bank is trying to do you a favor. THIS COMPANY IS FLAGGED for a reason. Love the 5 star reviews from some idiot who is probably laughing all the way to the bank... knowing well that this is fake. Shame on this company”

Helpful Report

Posted 7 years ago

“I ordered a dress a month ago. They sent an email right away saying that I would recieve another email right after regarding tracking info which I never received it is so irritating to have them take your money instantly and you get nothing.. I’ve emailed them multiple times and it has taken two weeks to get a single response that was 0 help. Based on the reviews I recommend no one to order from them they’re UK based and I’m in the US and I understand that but a month?! Are you kidding me? I’ve ordered from multiple UK brands that send their information right away and I recieve their items in less than a week !!! As big as this company is I would think they’d have better customer service and better shipping services. It’s not like they don’t have the money to hire a better staff or shipping services.”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews