PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have the screen shots, date and order number of the missing items but refuse to send them to me. I even asked if they would issue a store credit or offer me free shipping but they are not doing anything.”

Helpful Report

Posted 6 years ago

“Absolute rubbish”

Helpful Report

Posted 6 years ago

“I wanted to share my horrific experience with Pretty little thing. I ordered a pink size 8 faux fur coat. On the first delivery I was given a brown coat. I had to send it back for them to refund me. On the second order I received the correct colour but the wrong size. After emailing there customer service about this they apologised and refunded next day to re order the coat. Unfortunately I received a black coat in size 10. I have emailed them again and contacted them on Facebook. I was given a code to receive 40% off the coat but it didn’t work. When I told them it didn’t work they told me the code is not valid for sale items and I could save the code for use within 6 months. That is disgusting service as I want to use my discount to order the coat they have delivered wrong 3 TIMES! If you receive the wrong order from this company DO NOT bother re order it is a waste of time and they obviously don’t care about there customer loyalty as I explained I didn’t want to go elsewhere to order the coat and they still have not compensated me.”

Helpful Report

Posted 6 years ago

“Dont even waste your time... customer service wont help you change your order, they wont cancel it... I cant even change the shipping address before it is sent to the carrier.. and they tell me to deal with the carrier when it's just a few hours after ordering.”

Helpful Report

Posted 6 years ago

“Paid for royalty next day delivery, & expected delivery date is for 4 days after the day it was supposed to arrive. SCAM. They wont refund the royalty even though they cannot adhere to it. Will never order agin, their clothes are cheap & fall apart also”

Helpful Report

Posted 6 years ago

“They have the worst service. I returned a dress and they haven’t refunded my money. It has been more than a month. The quality of the dress is wack! I HATTTTEEEDDDD IIIIITTTTTT!!!!!! Pls don’t buy anything on this site!”

Helpful Report

Posted 6 years ago

“Spent an hour adding about 29 items to the basket. Tried to checkout and it hung for 10 minutes. Went "back" in the browser, basket was still there. Tried again and I lost my whole basket. It had given me an order number so gave that to customer services and got told to just got back manually and add it myself again... and risk checking out again. WTF???... that just took almost 2 hrs. I'm just trying to spend money and buy my Mrs some clothes for holiday... you're making it very very difficult. Dont bother using this site if you can help it.”

Helpful Report

Posted 6 years ago

“Worst ever. Anytime I’ve order off the site ive had nothing but trouble. Everything tears after one wear. Really bad quality clothes. I’ve had orders with items missing and when I emailed about it they wanted me to send everything back so they could review my order and send the missing stuff. They take forever to deliver so I didn’t bother because I didn’t want to wait six months to get stuff back. One time the delivery driver put my package in a bucket of water in my back garden... everything got soaked and had to be washed. None of the clothes actually look how they are advertised. I’ve finally learned my lesson and will avoid the site”

Helpful Report

Posted 6 years ago

“They take your money and don’t send the order customer service ignores you when you send messages do not trust this company!!”

Helpful Report

Posted 6 years ago

“Terrible company. They had no intention of refunding my money. I ordered clothes last November 2017 and I sent them back and they only refunded me half of my money. I then placed a order in January 2018, where the trousers did not fit me .I did everything they ask and they did not refund me. A year on they still had no intention on refunding my money. They should be closed down.”

Helpful Report

Posted 6 years ago

“Have to second the experience of others here. My daughter likes to shop here but each time I return things they do not credit me. Beginning to think this is purposeful and a scam rather than mere stupidity. It takes multiple email and extreme persistence to get your money back. Advice to everyone, don't bother fighting with them, just call your credit card company to reverse the charges.”

Helpful Report

Posted 6 years ago

“I had to email them just to figure out how to return clothes. This should be an easy link on their site but their link did not work. I ordered two dresses, the same size, however one I received wouldnt even get up my thigh. Second, I had to go back and forth regarding where to return the merchandise to. Then they would not even help with the expensive return rates even though their product was faulty. Now two weeks later after I verified the return was received and I have not been refunded.”

Helpful Report

Posted 6 years ago

“I have shopped with this company multiple times and each time the same thing happens. I order my items and I get an “expected delivery date” which never updates to reflect delays. I ordered shoes over a week ago and It says I was supposed to get them today, meanwhile my package hasn’t been touched since the 21st (today is the 26th). This has happened numerous times and It is NEVER the date they say It will be. In the past my orders have come about a month after the “expected delivery date” super disappointing considering most of us buy things expected to wear them for a certain event etc and NO package comes in time. I will most likely stop shopping here. Huge disappointment”

Helpful Report

Posted 6 years ago

“The clothes are so cheap. They look cheap And feel Cheap. They would be like something you get from a market stall. The models and photoshop Obviously make them look better. Yuk cheap”

Helpful Report

Posted 6 years ago

“I ordered four items and after being disappointed with them, I returned all four items. They refunded me for only three of the four items. The fourth item, which was the most expensive of the four, was nowhere to be found in the refund. After sending multiple emails to customer service asking for the full refund no one responded. They just took the last item back and didn’t give me anything in return. The rip people off. I would NEVER purchase from them again.”

Helpful Report

Posted 6 years ago

“My worst online shopping experience ever. Unfortunately I listened to my niece who wanted her christmas gift from this online shop (which by the way she never got). They charged me the full amount one day after I placed the order. They delivered only one out of the nine products I had ordered. And after that, the nightmare started. Wasted so many hours to send to them simple calculations on what is the amount they should refund to me. They could not understand simple mathematics. After many e-mails back and forth, I managed to get part of my money back. But not all. And I quit because I had no more energy to discuss with them. So I lost some of my money. I quit because it is hopeless with this company. They are a mess. I will definitely never shop from them.”

Helpful Report

Posted 6 years ago

“Worst Customer Service/Refund service EVER PLT is normally my go to place for online shopping. However, I sent clothes back about three months ago and still have not received my money back of over $100 dollars. Rewind back, I ordered a bathing suit for my trip, never received it, yet was still charged $38 dollars for it. I have reached out to them multiple times over the past three months. I have been ignored and not helped for majority of the time. Finally got through to someone and they told me $57 dollars has been refunded back to me. Huh? Where is the other money? I sent everything in the same bag. To top it all off, I checked my bank statement and $57 dollars was never refunded. I am past feeling jibbed, this is seriously ridiculous and I will never shop at PLT again. Please don't waste your time because if anything goes wrong, or if you need to return something based off having the wrong size, there are no guarantees that you will get your money back in spite of what is said in their policy.”

Helpful Report

Posted 6 years ago

“Absolutely awful company. Their customer service is APPALLING. You can't just speak to one person every reply you get if from a different person which is ridiculous! I placed an order at 7:30 on a Saturday which should have been delivered on Sunday as I signed up to the "Royalty" subscription for next day delivery. It took THREE DAYS for my parcel to come. I contacted PLT and let's just say they didn't not care what so ever. I've never in my life experienced such awful customer service. I don't understand how this company is still functioning. I will definitely be informing everyone I know not to use this company and plastering this all over social media! STAY WELL AWAY FROM THIS COMPANY. RUBISH QUALITY AND VERY VERY POOR "CUSTOMER SERVICE"”

Helpful Report

Posted 6 years ago

“Ordered a dress, recieved the dress only to be very disappointed. Was of poor quality and didn’t look like the photo. I sent the dress back and getting my refund was proven to be the most difficult thing I have ever done. Still to this day I haven’t received a refund, it’s been over 12 weeks. Each time I contact them, a different person replies and they say exactly the same thing. It’s like they have no idea what’s going on. Which is very frustrating as you can’t aftually call them! Just email. So just beware when buying!”

Helpful Report

Posted 6 years ago

“pretty little thing is the worst company i have ever dealt with! they are terrible for delivery. I have an important party to go to tommrow i ordered my dress 12 days ago and it still hasn’t arrived! i checked the tracking and it says ready to go but when i check fast way it hasn’t even been scanned. This isn’t even the first time. I will never order from here again !!”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews