PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With regards to Order No.125196267 I placed an order today with a code that was accepted, supposedly giving next day delivery for 1pound. This code was accepted and said applied to my card. After paying I noticed that I had been charged for standard delivery and told that my item would be delivered in 3-5 days. I therefore contacted customer services (within minutes of placing the order), they were extremely unhelpful. They said that they cannot cancel or Ammend my order once it has been made (nonsence) and they would not refund me anything. Despite multiple emails.. nothing! They even mentioned that they could see that my code was applied and accepted! It is complete incompetence.”

Helpful Report

Posted 6 years ago

“I had a horrible experience with pretty little thing. It was my first time ordering and a week later I was informed NONE of the items I ordered were in stock and my order just wasn’t coming. I then got an email saying I was being refunded not even the full amount I paid!! I talked to a live agent who refunded me SOME of the difference. I was not even refunded the full amount in the end and ended up paying over $10 for absolutely nothing but a bad experience. Don’t waste ur time with this website”

Helpful Report

Posted 6 years ago

“One star is way too generous. I bought three items of which i needed 2 days later. Therefore i paid for the next day delivery. I ordered my order around 11am and therefore has no excuse for not being next day delivery. Now been 9 days and still hasn’t arrived!!!!!!! Emailed them multiple times and have received no replies!! Fuming. Total waste of money and won’t even give a refund. Ridiculous, DO NOT USE!”

Helpful Report

Posted 6 years ago

“I have ordered previously from pretty little thing and not had any problems but this is the first time I’ve ordered in a long time and i couldn’t be more disappointed. Paid for next day delivery and did not receive it next day after I sat in all day and waited for it. Was not notified that it was going to be late or this ordered was delayed. This outfit was for a very important night out and has completely ruined my evening. Do not order from pretty little thing!”

Helpful Report

Posted 6 years ago

“Worse online shop ever. The clothes are wack, such poor quality. Sizes are so wrong. If you buy from here make sure to keep your postage receipts, they do everything possible to avoid giving you a refund, I made this mistake 3times...happened on every order. You can understand one but not 3!”

Helpful Report

Posted 6 years ago

“I ordered a size 6 wrap dress which is my normal size and I even went so far as to measure myself and compare it to the size guide to MAKE SURE THAT IT WOULD FIT. Needless to say, the dress barley fit around my arms/back without nearly busting at the seems. The length? it barley covered my lady bits, literally shorter than a tshirt. I felt like a giant trying to put on childrens clothing. This is why I never shop online for anything but shoes.”

Helpful Report

Posted 6 years ago

“Ordered a jumpsuit and not too sure what’s going on with the sizing, ordered a size 6 petite which is my usual size, not really sure who this would fit properly. On a positive note, I do give it one star for versatility, had the option to wear it with either one boob out or with camel toe, which was a nice option to have”

Helpful Report

Posted 6 years ago

“Do not buy anything from here. You're better off buying from Fashion Nova or Forever 21. My items were never delivered and I submitted several inquiries about it and still received nothing. Money gone down the drain. Don't bother.”

Helpful Report

Posted 6 years ago

“NO REFUNDS GIVEN!!!!!!! I generally do not leave complaints or reviews however in this case I found it extremely necessary. I ordered from Pretty Little Things back in September of 2018, after receiving my package I noticed that my items were not sized correctly (partially my fault) and I needed to return the items. I immediately opted to return the items for a refund. I followed the return steps exactly as outline and this is where the issues started to arise. I was notified through my account that the items that I returned were received by the company and that I should expect my refund to be processed to my account. I waited a full 30+ days with no record of refund to my account. I reached out to PLT on November 16 2018 about the status of my refund and they emailed me back on November 18th 2018 and informed me that my refund would be processed in " 5 working days". I waited and waited, after 2 full weeks and no refund I emailed them again on December 18th 2018 to inquire about the refund; they responded the same day apologizing and assured me that I would receive my refund within "5 working days". After an additional week or so with NO REFUND posted to my account, I proceeded to email them again on January 4th 2019 and I am still awaiting a response. To make a long story short, I STILL HAVE NOT RECEIVED MY REFUND and the company has CONFIRMED that they have received their items. This is so FRUSTRATING to have completed the return and after 7 months still have not received a refund for the items. I would be hesitant about ordering from this company, because you may not be able to return your items for a REFUND.”

Helpful Report

Posted 6 years ago

“purchased 150 worth of clothing. got a confirmation email, even a shipping email. But then received an email saying my ENTIRE order was refunded. I got on facebook chat with them to inquire about my order. Was told at first that they couldn't even find my order, so i sent screen shots of the emails. then i was told my order failed bc items were out of stock. ALL OF THEM ??!... and i was being refunded. They told to me try reorder. BUT my $150 takes 2 days to be placed back into my paypal account and i needed my items by March 6. So if i reorder i would have to pay for the express shipping. and they refused to waive the shipping cost. Why would i reorder if you already canceled my ordered once. All they did was give me a funk 40% off code as if i would order from them again. HA”

Helpful Report

Posted 6 years ago

“Ordered a bodysuit, when it arrived it already had a whole in the stitching around the neck. When i returned this item they refused to pay the delivery and only refunded the price of the item even though the item they sent was faulty.”

Helpful Report

Posted 6 years ago

“Blouse was too large but also came EXTRMELY wrinkly. I’ve never seen that before. I knew returns were not free but my only return option is to pay $7 to drop it at off at the post office. It’s not even worth the hassle which maybe is the point. Very odd.”

Helpful Report

Posted 6 years ago

“I wish I could not give one star. I ordered a dress on 2/8/2019 and was told that I would get my item on 2/19/19. I checked and no delivery on that date. It then said the new delivery date was 2/22/19. Still no delivery. I looked and they had my item all the way in another area and never mine. I checked again today and it showed that my item is being sent back to the sender. I am furious. The messed up part is that there is no visible contact phone number to talk to these people. My item was for a function that I was attending tomorrow and I still don't have it. I am beyond displeased with them.”

Helpful Report

Posted 6 years ago

“Don’t even bother on paying extra for quick shipping because they take forever to send your package,discount codes don’t even work waste of money too”

Helpful Report

Posted 6 years ago

“I have made an order from middle January and still did not arrived. From the email link that I have so I can track my order : 31 January - being packed ... Just asking..... from where is one puffer packed?????? is still being packed after a month ????? Order 123638223”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM HERE THEY STEAL YOUR MONEY. i have been emailing for a refund of my order that i sent back for 6 months now and they are now asking me to send them my bank account number. Absolutely unprofessional the worst company I have ever dealt with.”

Helpful Report

Posted 6 years ago

“AWFUL!!! I ordered 8 items and only received one! worst company worst experience will be sticking to asos from now on !”

Helpful Report

Posted 6 years ago

“I placed two separate orders with them a few days apart. They both said they were delivered. Could not get in touch with ANYONE so i had to dispute the charges with my bank to get a refund. Will NEVER order from them again!”

Helpful Report

Posted 6 years ago

“Ordered a coat from PLT Feb 10th, granted today is the 20th and I received it, however I ordered a size 6 and they sent me a 10. After reading other reviews I’m just going to stick with the coat but I will never shop here again. It’s a waste of time, energy and money.”

Helpful Report

Posted 6 years ago

“Says my parcel was delivered on the 12th which it wasn't because I was home all day !!!! And it's impossible to get in touch with anyone to talk about this. Ridiculous”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews