PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So i bought a dress size 18. My bust is back 40 (which u suggest to people is a 14 HILARIOUS) My size 18 dress fitted my mum who is a 12-14 and 34C 😂 ridiculous man”

Helpful Report

Posted 6 years ago

“First Time to buy clothes from this site and I'm very disappointed for a dress that cost me $50 for a poor quality of material. I purchased my dress from pretttlittlething Australia and im very dissapointed , here I am thinking if they have Ashey Graham than their plus size are legit unfortunately what a waste . No site like Boohoo.com cheap and material is good. This doesnt deserve a 1 star it deserve -0 star!!”

Helpful Report

Posted 6 years ago

“F****ur stupid website disgusting customer service I rate it 0 will never recommend this to anyone this website is disgusting 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮”

Helpful Report

Posted 6 years ago

“literally the worst service EVER! My order took just never came and I paid for 3-5 business days delivery! It has now been 11 days Nobody on their side contacted me to say there was a problem and I never got any emails from them about shipping or tracking! Now I have been informed they aren’t going to help me with my problem but I have to contact the courier and see what’s going on! Terrible! I should have learned my lesson from previous orders, every time I order from pretty little thing there is a problem! It will probably be dirty or broken when it gets here anyway!”

Helpful Report

Posted 6 years ago

“I wish I could have gave them a .000000 I've been asking for help on a return for item's that was way to big. This portal thing isn't working sent about 4 emails I've had 1 response that sent me the link which I clearly stated wasn't working I just needed an address. This has to be the worst company like its top secret or something. I don't know if I can call the bbb on them but they are a lot of cuss words right now. Dude told me in my email I had 28 days to return well I think they are doing it on purpose so they don't have to give us our money back. And I was not even going to return the entire order now I am and I'm going to drag them.... TERRIBLE A**COMPANY”

Helpful Report

Posted 6 years ago

“WORST EXPERIENCE EVER ITS A SCAM”

Helpful Report

Posted 6 years ago

“Delivery times are very poor so if you require reliable delivery look elsewhere. If your item gets lost they claim they arent liable either so hope you have back-up money to reorder if it goes MIA. Dont expect the correct order as I have received the wrong item 5 times. They often take payment for stock they dont actually have so be prepared to wait weeks for tyem to credit you for their error. Customer service is poor. Very dry and short and unhelpful. Esp when something is their mistake tyey will make you feel you are judt a disposable customer. Clothes are good, but worst shopping experience ever. Hope another company buys tyem out, tyen i will use them again. Staff needs sensibility trsining.”

Helpful Report

Posted 6 years ago

“So I ordered from them back in March ( I ordered the wrong size because I did not know that in the us on the mobile app the sizes are already us sizes ) so I sent them a message asking if I could get an exchange on the new size. They responded stating that since it was my fault they could not exchange or refund my shipping cost and I would have to rebuy the shoes again in my correct size. Get this , my correct size magically happened to be sold out so I reordered the boots a size up in a 9 , I paid to ship the return ones back and reordered the 9 well I get the 9 and it’s a completely different shoe , so I go back on the site and look at the shoes I know I reordered and guess what ( the size 8 is in stock again) so I write them again and ask them what is the deal and do they actually have an 8 in stock because clearly I got sent the wrong shoe . They responded with yes the uk 6 is a us 8 and you would have to reorder them in an 8 . Funny thing is I went back on the site cause I was actually gonna shop with them again for the THIRD TIME !!! but again the 8 was sold out again just like that . Leaving me to feel like had I not said anything to them the sizes would’ve been available but whenever I tried to get a resolution my size would disappear after I’ve sent a concern email At this point I’m livid because not only did I spend 100+ $ with them I also had to pay for my own shipping was never refunded my shipping since I’m in the US and on top of that you can never communicate with the same person in customer service it’s always some one different with a sorry response leaving you as the customer more livid and stupid for even trusting this site. You can’t even request a manager because there is no actual phone number to get anyone on the phone. Because they don’t care about your concerns and they never resolve anything for you other then we’re sorry but we don’t do full refunds or exchanges so you need to spend more money with us. I have yet to get any acknowledgement on their behalf about my issue . Needless to say I will never shop with them again. Idk why even sell in the US when you can’t resplve anything for ppl in the US. I used to work in customer service and pretty little thing provides everything BUT actual customer service. I will attach photos below . The first pair are the size 4 and the second pair are the shoes they sent to me after instructing that I reorder them in the first place Does anybody know if the business bureau ppl can handle isssues from overseas ?”

Helpful Report

Posted 6 years ago

“Have ordered three times from pretty little thing, all orders were of different things and I spent a decent amount on each purchase. The dresses I purchased were Ill fitting and cheap looking, they looked more like lingerie. I ordered 3 different body suits, all were almost see through, Ill fitting and poorly made. The track pants I ordered are see through and do not match the picture on the website. I am very disappointed and will never shop here again after giving them a chance three times already, I have purchased better quality clothes off the wish app!”

Helpful Report

Posted 6 years ago

“Haven't received my refund YET in my account but they had the return item since March 7 2019....pLT sent email confirming they've received the item and I would get refund April 2....as of now have not received my money.....I want my money or I'm going to sue this company!!!! I'm tired talking to query.....is their an actual person you can talk to....like a human being.....I'm getn the run around...dont return anything to this company.....you better off selling the item on Marketplace or Lettgo”

Helpful Report

Posted 6 years ago

“Bad customer service, cheap quality, they will never refund your money back when you do a return. I bought so many things and i got 3 of the items are torn. CUSTOMER SERVICE ARE SO BAD”

Helpful Report

Posted 6 years ago

“Really nice clothing don’t get me wrong. However my top that i ordered was not delivered to my address, it was delivered to a hairdressers up the road from me. with a completely different address. Luckily I know the hairdresser and was able to retrieve it. But at least get a proper delivery driver next time.”

Helpful Report

Posted 6 years ago

“The dress I ordered arrived covered in foundation in various places.Quite frankly it looked like it had been worn round town on a Saturday night ! I contacted you immediately and received an automated reply then shortly another requesting photos, which I duely sent at least 5 times .The next response was hiya send us some pics ! I sent again no reply . Since then I have sent various email with no joy ! Today I was sent an email from customer service saying how did we do ???? It was April fools day yesterday not today !! You have quite frankly done nothing ! I am now resorting to social media tomedia where if you care to look you may see the photos I have sent you !”

Helpful Report

Posted 6 years ago

“I have ordered a tip for my daughter and Ithe was faulty, the print was at the back of top instead of at the front, not happy with costumer service, would have to send it back, take another 2wks for refund, they could have at least sent out a replacement top , so not happy at all about the way they handled the situation”

Helpful Report

Posted 6 years ago

“I have made several orders off prettylittlething but have finally learnt my lesson and will not be buying anything else from them again. Every order has turned up either already damaged or unwearable due to the fabrics being incredibly thin and see-through. Their garments are very cheap but you very much get what you pay for. I am not able to wear any of the things I have bought from the website.”

Helpful Report

Posted 6 years ago

“I ordered something from them and received it on March 3rd. I request a return from them the next day and sent some items back because they didn’t fit. Mailed it back out in the 6th and they received the items on the 10th. The confirmation email said the credit would be issued on the 18th. Needless to say it’s now April 1st and I still haven’t received my credit. After a lot of back and forth from the company’s customer service department, there was a”delay” in the return process in which now I have to wait 10 more days. Slowest return process ever! I would highly recommend shopping somewhere else. The prices on their clothes are not worth the return process.”

Helpful Report

Posted 6 years ago

“They don’t even deserve 1 Star. They took my money through PayPal, then tell me that they didn’t receive my money or order, even though my PayPal receipt says otherwise. They will not issue refund, telling me that PayPal will issue refund. Disgusting! DO NOT ORDER FROM THEM!”

Helpful Report

Posted 6 years ago

“I ordered using next day delivery and recieved a confirmation email saying it would be delivered the next day (Sunday) however a week later it still hasn’t arrived, I asked them to cancel my order and refund my money as I don’t need the items anymore as they are too late and I’ve had to buy from somewhere else but they said I have to give it almost another week before they will look into it further, they did answer my emails however, and they were nice enough which is a plus and they have refunded my next day delivery costs but they still have my money for my outfit, I wouldn’t risk using these again if I need an item quickly”

Helpful Report

Posted 6 years ago

“Quality is terrible and they pictures don’t even look the same as they do in person! It’s shameful I spent a fortune on clothes thinking they will be nice but the quality is absolutely shocking never again will I buy anything from here”

Helpful Report

Posted 6 years ago

“This is the first time I have ordered from PLT, and I have now been told that my order will only reach me in 2 months time. Heather, whom I have been dealing with on whatsapp keeps telling me the same thing over and over. To be honest, who wants to wait 2 or 3 months for their parcel to arrive? Winter will be over by the time my winter clothes that I have ordered arrives??? I will NEVER be ordering from them again, bad mistake on my side.”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews