PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never order from pretty little thing, I ordered five items and two of them arrived broken. Then when I attempted to contact them for my money back they claimed that they couldn't find my order number meanwhile it was on my order confirmation. Such a rip off.”

Helpful Report

Posted 6 years ago

“I was super excited to order off of this website and heard good things about them. I ordered a large amount of clothing items and paid for express shipping. The package came so quick! But the downfall was that the quality of the clothes was horrible. I would compare them to other cheap clothing sites like zaful and wish. The sizing is tiny and does not really follow the size guide on the website. On the website the clothes looked like good quality but when I received them it was far from it. I will be returning all of my items besides a select few just because of the hassle i've had to endure from this company. I will not be ordering from this website again. And if you are considering buying items from them I would not.”

Helpful Report

Posted 6 years ago

“trying to return items and when I go to print/pay for the return label it is refusing my payment so I can't print it out and return before the 28 day period. Guess I won't get my money back. Scammers.”

Helpful Report

Posted 6 years ago

“I won't be shopping here again! Ordered on Saturday for next day delivery on Sunday. I received an email to say I should expect my parcel to be between 10:00am-13:00pm. It gets to 12:00pm and there's a 'delay' so waited up until 18:00pm and then I message them on Facebook and I'm told there's a issue with my address and to confirm it. I know there's no problem with my address as Ibe received parcels before without an issue and they refuse to give me a refund on the delivery charge because the courier tried to deliver it...I was in all day, gave them the correct address and yet they think they can keep your money when it's not the customers fault! I keep having to repeat myself about wanting a refund on the delivery charge or the whole delivery and they keep ignoring that part and answering the other part of my messages but take 2 hours to reply! Absolute joke customer service and Hermes is a joke as well”

Helpful Report

Posted 6 years ago

“Bought a dress off of the website- fabric was a little flimsy, I dismissed it. I have worn it all of 3 times before one of the straps snapped!”

Helpful Report

Posted 6 years ago

“Horrible and unreliable. Placed an order and chose Express shipping but for whatever reason confirmation came up as standard shipping. Contacted the as soon as I noticed the glitch and asked if they could correct if but they refused. Standard shipping would take 2 weeks and by then items will be useless to me. Won't make the mistake of ordering anything from them ever again.”

Helpful Report

Posted 6 years ago

“You go to order from there new items page, but when you do they never have your size or everything is OUT OF STOCK especially there Diamanté Bikini collection which was only in due the last few days, they then send you an email to say, look wears new on our website, so when you log in to look, they are out of stock already. I got in touch with customer service and they take forever to get back to you, to say Iam sorry we won't be restocking the new collection, bit BIZZARE that eh, really puts you off ordering from them.Terrible”

Helpful Report

Posted 6 years ago

“I sent back returns to PLT on the 20th may, I contacted them at the weekend to find out what was going on because I had received my money back nor did I have an email from PLT confirming they have my returns as you can imagine I was somewhat concerned as my parcel was picked up by a Hermes courier which emailed me straight away with collecting my parcel with a tracking number to keep track of my parcel it clearly states the day and time I requested Hermes to collect my returns it clearly states tge day and time Hermes collected from my house and it clearly states day and time it was returned back to PLT which was on the 22nd may! Now I emailed PLT all of this and was told this was not sufficient enough as evidence and I have to wait until the 4th June!!! If ive not heard anything about my returns I then have to get back in touch and provide a receipt from the courier collection?? I ordered a substantial amount of items it's not as if I'm owed 10 pound it's quite a lot of money I'm owed back I cannot understand how a tracking number which clearly states days and times of collection and progress of my package is not sufficient enough as evidence of returns waiting from the 20th may to the 4th of June to get something resolved is absolutely ridiculous. My experience with PLT hasn't been great and its put me off purchasing with them again I've never experienced this at all with any other online retailer.”

Helpful Report

Posted 6 years ago

“The clothes fit waaaaaay small. Size 8 fits like a 4. And the quality is really bad, see through, flimsy. The ‘shirt’ fit like a bra. Also arrived over a week late, and no one from customer service responded. Don’t order from this website.”

Helpful Report

Posted 6 years ago

“would not except the money on the card, even though there was money on the card.”

Helpful Report

Posted 6 years ago

“Actually terrible. Clothes looked NOTHING like they did on the site at all. They also didn’t fit, and the measurements on the website said they would. Trash.”

Helpful Report

Posted 6 years ago

“I would give zero stars if I could. Dresses came with rips in both of them, trim was torn as well. Terrible website that clearly do not care for customers. DO NOT BUY!”

Helpful Report

Posted 6 years ago

“Would never order off this again, my mother and I totally agree that we’re never online shopping on this website again, it’s like ordering off wish; the clothes look amazing in the pictures and when you order them they’re a crappy material and look nothing like they are in the picture! This has happened with ALL of our orders off this which was between 7-8 items and I thought one item was okay but after an hour into the first wear of a bodysuit there’s already a rip in it where the clasps are! No it was not too small it was actually a loose fitting. My mother’s refund has also not come through and it’s been more than 14 days too, disaster of a website!”

Helpful Report

Posted 6 years ago

“If I could could do zero stars I would. Clothes came in the wrong color and size. Clothes cannot fit because it’s way smaller than the size it says it is. I will never order from them again. This was my first and last and will deter everyone I know not to purchase from them”

Helpful Report

Posted 6 years ago

“I ordered and it took a full 7 days to receive my order. When it arrived it was the wrong size. I ordered a size 8 and they sent a size 6. No phone number to call, only email. I emailed, DM’d, etc. No one responds. Website says I have to wait 21 days for a refund. I’ve never heard of that long of a wait in my life. Horrible customer service because there is none.”

Helpful Report

Posted 6 years ago

“I returned my order which I regretted placing in the first place because it’s quite pricey. I then waited the mandatory 21 days for ‘processing’ even though my return had been delivered in a few days from me sending it back. After 21 days, I still hadn’t gotten my refund and contacted customer service once again. They told me to wait a couple more days which I did and gave me a specific day on which I would receive my money. The day came and I still HADNT recieved it. I was furious. I emailed them as well as contacted customer service and am currently waiting for a reply. Only order from this site if you know you credit card won’t suffer because in the long run you’ll lose money and time while trying to return something.”

Helpful Report

Posted 6 years ago

“Please respond to me I have emailed and commented on your Instagram and no reply from you,I ordered the emerald green slinky ruched one shoulder longline midi dress,on my bank thr payment went through but your website said its having problems processing.”

Helpful Report

Posted 6 years ago

“I got two skirts. The quality is terrible on one of them and the other one is a different color from what I ordered. They are not getting back to me on refunds or exchanges. Highly do not recommend”

Helpful Report

Posted 6 years ago

“I have used this company 2x First time was for two pairs of jeans in a size 10, they took ages to arrive, very costly products over the odds for the cheap quality. All i'm going to say is the jeans looked like a small tent, baggy bum area and on legs, hugely disproportioned jeans. The teeny weeny waist was the only part that fitted and they looked awful overall. Both jeans were returned. Second order I bought what looked like nice jeans on the online store, skinny high waist shape jeans! This was a number of years later and I assumed this order wouldn't be as bad, surely PLT took ages over a week, dispatching the item and described them as delivered to my porch by courier, at 1pm. Seeing as there was no package delivered to my door. Understandably baffling and wondering if someone had swiped the parcel left seeing as it wasn't there, I contacted PLT. Perhaps Hermes had delivered to the wrong house? It took over a day to respond to my enquiry. They didn't apologize in any way just said they've looked into it and the parcel has JUST been delivered today (over one day later after Hermes had confirmed it had been delivered) The jeans again, looked like a tent! From the butt downwards, nothing skinny about them. The waist so small there wouldn't be much point in buying a size down. Thin cardboard material with a burnt smell, and loose button so cheaply stitched it would probably fall off in one wash. Nobody fits "shape" jeans like this unless you've had bum implants. Doesn't matter if you work out or have a good body. It looked nothing like the description. £25 jeans are going back, don't waste your money.”

Helpful Report

Posted 6 years ago

“I made an order on their website as they were currently offering 40% on the homepage with the code “DOLL40”. The code kept saying “invalid” even though there was about 1 hour 30 minutes before it was going to expire based on the timer. I processed the order and messaged them on Twitter immediately, and even provided screenshots to them to let them know the issue with the coupon. I was given the run around saying they were unable to do anything after an order was placed even though it was their fault. They even mentioned that the coupon not working was a “known issue”. It’s a known issue, yet they are unable to write their wrongs right. I’m very disappointed with how they dealt with this issue. As the customer service was not satisfactory, and they do not hold the customer first, I would not recommend shopping here.”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews