PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a tip for my daughter and Ithe was faulty, the print was at the back of top instead of at the front, not happy with costumer service, would have to send it back, take another 2wks for refund, they could have at least sent out a replacement top , so not happy at all about the way they handled the situation”

Helpful Report

Posted 7 years ago

“I have made several orders off prettylittlething but have finally learnt my lesson and will not be buying anything else from them again. Every order has turned up either already damaged or unwearable due to the fabrics being incredibly thin and see-through. Their garments are very cheap but you very much get what you pay for. I am not able to wear any of the things I have bought from the website.”

Helpful Report

Posted 7 years ago

“I ordered something from them and received it on March 3rd. I request a return from them the next day and sent some items back because they didn’t fit. Mailed it back out in the 6th and they received the items on the 10th. The confirmation email said the credit would be issued on the 18th. Needless to say it’s now April 1st and I still haven’t received my credit. After a lot of back and forth from the company’s customer service department, there was a”delay” in the return process in which now I have to wait 10 more days. Slowest return process ever! I would highly recommend shopping somewhere else. The prices on their clothes are not worth the return process.”

Helpful Report

Posted 7 years ago

“They don’t even deserve 1 Star. They took my money through PayPal, then tell me that they didn’t receive my money or order, even though my PayPal receipt says otherwise. They will not issue refund, telling me that PayPal will issue refund. Disgusting! DO NOT ORDER FROM THEM!”

Helpful Report

Posted 7 years ago

“I ordered using next day delivery and recieved a confirmation email saying it would be delivered the next day (Sunday) however a week later it still hasn’t arrived, I asked them to cancel my order and refund my money as I don’t need the items anymore as they are too late and I’ve had to buy from somewhere else but they said I have to give it almost another week before they will look into it further, they did answer my emails however, and they were nice enough which is a plus and they have refunded my next day delivery costs but they still have my money for my outfit, I wouldn’t risk using these again if I need an item quickly”

Helpful Report

Posted 7 years ago

“Quality is terrible and they pictures don’t even look the same as they do in person! It’s shameful I spent a fortune on clothes thinking they will be nice but the quality is absolutely shocking never again will I buy anything from here”

Helpful Report

Posted 7 years ago

“This is the first time I have ordered from PLT, and I have now been told that my order will only reach me in 2 months time. Heather, whom I have been dealing with on whatsapp keeps telling me the same thing over and over. To be honest, who wants to wait 2 or 3 months for their parcel to arrive? Winter will be over by the time my winter clothes that I have ordered arrives??? I will NEVER be ordering from them again, bad mistake on my side.”

Helpful Report

Posted 7 years ago

“Items look completely different to the pictures on their website colours are u recognisable and the sizing couldn't be more off deely upset over their lack of care and pride over what they ship to customers”

Helpful Report

Posted 7 years ago

“I ordered over £250 worth of jumpers for my upcoming holiday and a lounge suit. To say the quality control was lacking is a total understatement. I am not sure who they base their sizings on but they were either drowning me and the sleeves were so long you couldnt even see my hands. The lounge suit joggers were so long and big that they wouldn't be in proportion with anyone's size. The quality of the materials are so poor and most of my order smelled like tobacco. Absolute shambles. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“Horrible quality to say the least. They obviously spend all their money on events for social media and endorsements that they don’t have enough to put into the quality of their items. I purchased a huge order of swimwear from them for an upcoming vacation and I had to return them all! The quality was so poor that a small snug would cause the bikini top to completely fall - and I made sure to order a size down to avoid this. Instead, I’m advising to avoid this company all together.”

Helpful Report

Posted 7 years ago

“I made a large order with Pretty Little Thing which they told me had been sent in two parcels. I contacted them as I had only received one parcel, and the tracking number they had given me had the wrong address attached. They are adamant - each time I message them I get a response from a different person who seems to not be able to look at the previous messages that have been sent - that both parcels had been delivered, but are too stupid to realise that one parcel had been sent to a different town. They keep asking the same questions like a broken record. My purchase was over $400. They have the worst customer service I have ever experienced and I do a lot of online shopping. Tomorrow I will be getting a Statutory Declaration signed by my local post office as proof.”

Helpful Report

Posted 7 years ago

“Ordered from PLT a few times now and the sizing is a joke.... I am usually a 14-16 in all clothing, however when ordering a size 16 in a bralette and some underwear, it could only just fit my friend who is a size 12.... they are so small! I found that the sizing in my previous orders was too small aswell so I did have to send the items back. Also, size 16 being the biggest size in most of their clothing and it actually turns out to be a small 12 is ridiculous! They definitely don’t provide for us “bigger women” if that’s what you want to call a size 14-16🤷🏻‍♀️What a joke!”

Helpful Report

Posted 7 years ago

“very disadvantage to buy from Germany , shipping cost very expensive, i bought some dresses and paid 10€ for shipping cost, but only one dress which cost 9€ was finally posted to me and the company took 10€ from my paypal for shipping cost, i was so angry to pay 10€ shipping cost for a 9€ dress. will never buy from this company again”

Helpful Report

Posted 7 years ago

“This is a TERRIBLE company, do not ever order w them. One of the worse online experiences I've ever had and I order ONLINE ALL THE TIME. For starters I placed my order successfully, this dress was suppose to be delivered by Valentines. Well it wasnt, Bc I was contacted by DHL that they could not deliver to a PO BOX. I needed to provide a physical address, I didnt get my dress by valentines as I was suppose to. I got the dress and it was way too big. They make it so difficult to do business w them, as they have no phone number, no return address, and a virtual help desk which is a complete joke. Its no wonder they always have sales, bc thats the only way they stay in business. I WILL NEVER ORDER FROM THEM AGAIN.”

Helpful Report

Posted 7 years ago

“I ordered 4 items, everything was the wrong sizing but two out of 4 ended up fitting. I ordered a t shirt dress and it ended up being very large when I wanted a size 2. I order a black mini dress size 2 and it ended up being SO TINY honestly for a toddler like it was shrunk. I tried it on it was more of a crop top than anything. The skirt I wanted was for size 2 but ended up being size 6 but the skirt was so tiny it ended up fitting me, a body suit was size 00 when I wanted size 2 ended up fitting because it was bigger than a size 00. All the sizing is off, it's like they don't check the sizing on the orders!!!!!!”

Helpful Report

Posted 7 years ago

“Incorrect item delivered. Was told only way was to re order the item and have to send back the incorrect item therefore the store had my money twice for something that wasn’t my error. The new order came and was AGAIN the incorrect item!!! Therefore waiting for 2 refund and had the hassle of sending back 2 items. Extremely disappointed”

Helpful Report

Posted 7 years ago

“such bulshit, do not waste your time or money on this site, i though i was going to get my moneys worth.... but instead the sizes were messed up, i ordered a size 10 dress and it looks like they just found a size 16 dress and just sewed size 10 on it..... i also ordered a pair of size 10 heels, and instead they sent me size 8, i won’t waste my time refunding my items as they expect me to pay $11,50 just to return it on top of that paying for shipping.....”

Helpful Report

Posted 7 years ago

“ive tried to order from them 3 times and have been let down each time. First incident, there was an issue with shipping. The last two times, theyve sent items that were faulty. Return shipping is a hassle, and customer service with them is a joke. items are sized incorrectly for plus size, AND the quality of the materials is CHEAP. Please save yourself the headache and order elsewhere. If you notice, you cant leave reviews on the site for their items. THEY DONT WANT YOU TO LEAVE BAD REVIEWS. And they will just offer you 20% off your next purchase, as if you want to deal with that again. *eye roll*”

Helpful Report

Posted 7 years ago

“This clothing line is horrible. Their clothing is not true to size. The returns are so inconvenient and expensive. I had to pay $6 for shipping when I ordered the clothes and then I got stuck paying $7 for returning the clothes that didn’t fit me. This is a total scam. They’re literally taking advantage of their shipping and returns. Total BS, never buying from here Again.”

Helpful Report

Posted 7 years ago

“THIS SITE IS A TOTAL JOKE. POOR QUALITY, NOT TRUE TO SIZE AND ARRIVES BROKEN & TORN! I knew there had to be a reason that they didn't accept reviews on the actual site. Its because they have terrible items! Ive never experienced such low quality material. My dress arrived torn & broken in certain areas. Another dress did not fit at all. I'm a size 2 & I ordered a size 4 to be sure it fits. Its awful. Such crappy people to be stealing peoples money like this. I will never order from here again. I want to figure out how to warn others of how terrible the place is. I may do a video or something because this is absolutely ridiculous !”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews