PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They completely sent wrong sizes! I had read reviews that they do this. I ordered 5 dresses for my bridesmaids. I had ordered 3-size 2, 1-size 4, and 1-size 6. I received 3-size 6, 1-size 8 and 1-size 10! I guess they close their eyes and just stick random sizes in the bag. I have to now pay additional money to ship them back, reorder and wait at least another 2 weeks for my items. Additionally I am not even sure that I will receive my correct refund, or even the correct sizes if I do reorder! How disappointing!!!!! Bad Business Practice and a complete sham of a business! DO NOT ORDER unless you are prepared to have to jump through hoops!”

Helpful Report

Posted 6 years ago

“The refunded me the wrong amount, it took me weeks and I was talking to at least 8 different advisors who all told me different things why it had been processed wrongly and that I would receive soon. One advisor was like “i can see it was processed day X you’ll get it soon” the next one was like “it was processed day Y” the next one was like “I can see it was processed today”. I asked multiple times to talk to only ONE advisor instead of explaining my problem all over again but I never got any contact information. NEVER AGAIN!!!!!”

Helpful Report

Posted 6 years ago

“There has never been a time I've ordered from this company and something bad doesn't happen. I just ordered something and I accidentally added 2 of each to my cart and submitted. i asked them for my refund because I JUST submitted the order but they said I have to pay to ship it back to get my refund. Why the hell am I paying to ship it back. that should be free. Also the delivery is totally off. My order said it was delivered on Sunday. It did not come in till the Wednesday after. I'm so over this company and ones like it. They have horrible customer service; they don't even have a phone number!”

Helpful Report

Posted 6 years ago

“Pretty Little Thing is a scam! I placed an order and returned some items -- one of them arrived faulty (broken zip) and others were unsuitable. It took me 6 MONTHS to get my money back! It's a very long story and took a LOT of back and forth, but here are the major takeaways from this experience and what you need to consider before ordering from Pretty Little Thing: 1. They don't refund you (unless you really hound them and threaten to take it public, like I did). If you read their terms and conditions, the wording is deliberately vague when it comes to refunds. They *NEVER* use the word "refund" in the language under T&C, only "process". This is done on purpose ... so you can't take it down the legal route if need be. 2. They don't pay for returns. The money you pay to return items to them is out of your own pocket. They say they will refund items that are faulty, but not others (e.g. stuff you don't end up wanting). It seems like a fair enough policy until you end up sending a package containing both faulty item(s) as well as items you don't want. If you do that, they will use their BS policy as an excuse to say they won't refund you for any of it. 3. The materials are sub-par. There's a reason why most things on there are so cheap. This is because these clothes just aren't supposed to be worn for very long -- maybe 1 or 2 outings. Don't expect a great fit, or great quality. If you want to wear your dress on 1 or 2 nights out, that's pretty much all the time the dress will last. I have a dress from PLT where a button popped off the first time I tried it on after it arrived. 4. If you don't need to return stuff, don't need a refund, don't have a problem with the material or fit -- it will be fine. I had ordered from PLT numerous times prior to the big fallout when they refused to refund my items nor my shipping costs. I didn't need anything returned so everything was actually fine. It's up to you to decide how much you want to order something with basically zero protection of your consumer rights.”

Helpful Report

Posted 6 years ago

“Ordered an order worth $300 and requested express shipping yet, my order took 3 weeks to arrive. The quality of the outfits was attrocious and many items were incorrect. After sending back the delivery it took 5 months, 5 MONTHS !!! for it to be processed and for my refund to be issued. Worst service and quality, absolute waste of money.”

Helpful Report

Posted 6 years ago

“This company is disgusting! They ignore emails and social media messages. I placed an order over a month ago and didn’t like the quality or fit of the items I received. I sent the items back and have been waiting 22+ days for my refund. No one cares that I haven’t gotten my money back even though they received their items weeks ago!!!! I want my refund!”

Helpful Report

Posted 6 years ago

“Placed a order with next day delivery code and still haven't received it 2 days later, try to contact them to see why I haven't received my order and the website keeps redirecting me to put my order number in I wont let me through to contact them, been trying for last half hour and still cant get through absolute joke I needed the items for the next day and there quick at taking your money of you but cant contact them about your order!! Shocking!!”

Helpful Report

Posted 6 years ago

“They don’t give you your refund!!!!contact is impossible!”

Helpful Report

Posted 6 years ago

“The worst fast fashion brand ever. I am going away tomorrow, the 14th of February and I ordered on the 6th of February using Royalty (24 hour delivery APPARENTLY) and it has still not arrived and I cannot track it, I emailed and DM’ed them on twitter and received the same generic response with an overload of stupid emojis and catchphrases ( 😘😍💕 etc. and ‘on point’ etc.) telling me that my item would be there by the 18th (NEARLY 2 WEEKS LATER!!!) and telling me to enjoy my holiday. I needed those clothes for my holiday. They gave me no compensation and then inclined that my parcel might be lost by saying that it didn’t arrive by the 19th they would put it down as lost and refund me. They didn’t even know where it was??? Worst company ever”

Helpful Report

Posted 6 years ago

“Quality is horrible, sizes are inaccurate and customer service really sucks.”

Helpful Report

Posted 6 years ago

“My first time ordered from PLT and I was excited because the have a Freddy M. shirt and this tube top dress anyway ordered on Feb 1st and got 2 emails saying it was on the way and expected delivery will be February 8th no package. Ok cool because there were storms in different states n an ice storm in my state. Well today is the 12th and woke up to an email saying we go your return and your refund is on the way...they told me they lost my order...my first time and last!!!!”

Helpful Report

Posted 6 years ago

“I place on order on the 29th of Jan and the expected delivery was the 8th of Feb. It's now the 10th and after i sent them an email to ask where my order was , I get a reply saying the order was lost and they will process a refund. Arrgh So disappointed with PLT.”

Helpful Report

Posted 6 years ago

“ABSOLUTE DISGRACE OF A COMPANY! Do not order from here. I placed an ordered on 31st jan with supposedly “next day delivery” it is now 9th February and I have received nothing! Not even an proper apology. All I get told is that my parcel has been lost and I should look out for my refund. I will be sticking to Boohoo in the future. I will not buy from PLT again.”

Helpful Report

Posted 6 years ago

“I ordered 3 dresses, when they arrived I was absolutely appalled at the condition of the products I received. Dress one: Fawn white feather skirt bodycon is so poorly made, the feathers on the bottom are barely hanging on, the top is completely see through which did not appear to be in the pictures and was not described to be “cheap mesh” in the product description. To top it off the silica package that was packed with the dress had broken open and there is little brown stains all over the white dress.. it’s not even worth saving. Dress two: White satin frill detail long sleeve.. omg it looks like someone was murdered in this dress! It’s completely ripped, there is brown makeup allll over the front of it, black greasy handprints all over the back of it and the zipper is barely hanging and broken! Who the hell packed that up and shipped thinking that was okay!??? My dog was freaking out trying to smell it because it stunk... like seriously what the heck did you send me?? Dress three: White strappy sequin straight neck... ummm “sequin” was not the correct term, the dress is so cheaply made, it looks like someone just dumped a bucket of glitter on some cheap see thru material and called it a day. The glitter was flying all over the place, maybe 10% of it was actually sticking to the dress. Not sure I’m whag situation this “dress” could ever be worn. My question is how do I get a refund and how do I ensure that these horrible “dresses” won’t get shipped off to some other poor soul. Such a tragedy, I certainly will NEVER be ordering from this site again. The product I got was such a joke I thought I was being punked. Please tell me you don’t expect me to pay more money to ship this garbage back to you, trust me you don’t want it.”

Helpful Report

Posted 6 years ago

“Do not buy from them! You will not get your money back! My story: I returned items worth 122€. PLT sent me a correct return verificaton saying they received the items and will send me back my 122€. Then they sent only 88€. I contacted them: They claim, they sent me 122€ which is easy to claim as false. The customer service just kept ignoring me, so I opened a PayPal case. Only there, they first pretended to care, pretended to finally see they did a mistake and promised me to send me the remaining money. BUT they said they can only do this when I close the PayPal case. I believed them, closed it, and now... still no money. PLT is ignoring my messages since 1,5 months and now PayPal can't help me anymore (because I closed the case). They did that on purpose. This company is an absolute scam. It's only public or when PayPal is involved when they pretend to care. Behind the curtains, they take your money and laugh about you or send you BS messages hoping eventually, you'll just give up.”

Helpful Report

Posted 6 years ago

“I agree with all the bad experience reviews. They said my order got lost so they had to proceed to a refund. Unfortunately, I never got fully refund and the customer service didn’t helped me with that issue. Moreover, I had to ask the customer service to send me an email confirmation of my purchase because I didn’t received it automatically. To excuse this error, they told me that they would refund my shipping fees. They didn’t fully refund me for that either !”

Helpful Report

Posted 6 years ago

“I ordered a size small in a dress from them and when it came it was more like a xxs. The material had no stretch to it. I am quite petite and I could barely get the size S over my head it was brutal. If as dress has no stretch to it put a damn zipper or something on it.”

Helpful Report

Posted 6 years ago

“Terrible ! Never got my item, & they refuse to refund me . They are asking that I do all the work with staying on hold for 2 hours with UPS! Customer support is rude . Give me my refund ! Or give me my damn item”

Helpful Report

Posted 6 years ago

“Terrible customer service! Once they have your money they are no help at all”

Helpful Report

Posted 6 years ago

“I have been trying to get my refund back from PLT for over 2 months now. I keep contacting customer service and I get the same reply every time "sorry to hear that you have not yet received your refund" instead of them actually doing the job. I have still not yet been refunded $70. I have sent them proof of the refunds, canada post tracking numbers of the return, even screenshots of my bank statement and still nothing from them yet. Horrible customer service. If you think of ordering something from PLT think twice because if you don't like the item, goodluck getting your money back. Such a scam. Would not recommend to anyone.”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews