PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THEY SEWN MY JUMPSUIT COMPLETELY WRONG THE BOTTOM OF THE JUMPSUIT WAS CORRECT BUT THE UPPER HALF WAS SEWN SIDE WAYS SO THAT BEING SAID MY CHEST WOULD BE OUT IN THE OPEN COMPLETE FAILURE YOU HAD ONE JOB PLT!”

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Posted 6 years ago

“Really disappointing plus size range... was no where near cant believe i fell for it”

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Posted 6 years ago

“If I can give this site a zero I WOULD. I have yet to hear anything from the company and it has been 2 days. They have no customer service number. There delivery date was wrong and now I am stuck going to an event without anything to wear. I advice anyone to beware of this awful site. They lack honest morals if all they care about is getting a buck out of you.”

Helpful Report

Posted 6 years ago

“SMH! Unprofessional service and frustrating Shipping experience. You get charged for shipping, but don't get to receive your package as promised. Terrible shipping and tracking. Return is another trouble. Quality is so so.”

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Posted 6 years ago

“Not only did they give me an old tracking number, but when i complained they didn't provide me with a new one. I have had no way of tracking my package and have had to email the customer service line for 2 weeks straight. I was told through the website and another customer service rep that my package would arrive on dec. 3 or 4th, and now I am expected to wait another week. The company really shouldn't say shipping takes 5-7 working days, as it's been 3 weeks. I'm appalled by the service thus far, and cannot say I will order from here again.”

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Posted 6 years ago

“Don't order for this company am shocked they are still in business actually !!!! I payed extra delivery charges for my items still not arrived only way of contacting them is through social media so that says it all !!!! ask for refund on my delivery was told no !!! now raised complaint against them with resolver”

Helpful Report

Posted 6 years ago

“I RETURNED MY ITEM OVER A MONTH AGO AND I HAVE YET TO RECEIVE A REFUND. EVERYTIME I EMAIL THEY SAY 48 HOURS THEN WHEN I DONT GET IT THEY SAY A WEEK OR ANOTHER EXCUSE. I NEED MY MONEY BACK AND I HAVE NO IDEA WHAT TO DO I FEEL HELPLESS AT THIS POINT.”

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Posted 6 years ago

“I have been eyeing so many items on this site because they look so beautiful. Please be don’t be fooled by. Images are photoshopped to look NOTHING LIKE THE PICTURES. The cloths I received are literally unwearable, I’m reading reviews on their return policy and iv have learnt its terrible. DONT WASTE YOUR MONEY. I will be sticking to the sites I am sure of.”

Helpful Report

Posted 6 years ago

“I CANT EVEN MAKE THE PURCHASE. I have tried over 15 time using different cards I tried everything, not only does customer service ignore me now after 2 replies, but I have a single bought item, still pending, no action estimated divivery a week ago listed as being packed... why dont they have a paypal, when all else fails paypal always works. Pretty little thing is not pretty anymore...”

Helpful Report

Posted 6 years ago

“Very cheap quality not the same as the pictures. One dress was sewed the wrong way so one of the strap is twisted. How can this company deliver something like that to people it's unacceptable. All the clothes looked horrible and the fabric even worst.”

Helpful Report

Posted 6 years ago

“Horrible material one dress was sewed wrongly so the strap is twisted. Most the items looked different then on the website. Poor quality very cheap looking.”

Helpful Report

Posted 6 years ago

“Ordered my delivery last Friday to be told it would be delivered by the 1st, to then being told it won’t be here by the 4th🙃🙃🙃”

Helpful Report

Posted 6 years ago

“Terrible customer service!!! I will not be ordering with this company again.”

Helpful Report

Posted 6 years ago

“I wish I could rate zero. You place an order, pay for delivery and there’s a 90% chance it will arrive a week later than expected. Do not use if you have a specific event lined up.”

Helpful Report

Posted 6 years ago

“Not very impressed at all! I have tried ordering of this website twice, 1st time it was a couple of bits and bobs but mainly a dress I desperately wanted, however because a top I had order on the same purchase had run out of stock they cancelled my whole order! This is without telling me! They then gave me discount on my next order which I had to use on the dress that I wanted to begging with. I then thought I'm going out on the weekend which doesn't happen very often, I then order a couple of items 'Trousers, bra, top" all for going out but... it did not arrive so I decided to see where it was by going on the website and as previous they had cancelled my order AGAIN! I was furious as I had nothing to wear for my night out! I should of learnt first time! I would never ever order of this site again! Which is a shame because they have gorgeous things but you are just not gaurenteed it!”

Helpful Report

Posted 6 years ago

“Zero Star experience. I order on line all the time and this is a terrible business with poor customer service! I recommend you not do business with them. Pretty Little Thing shipped the wrong size dress. I would like to receive the correct size I ordered, however no one from the business will respond to multiple emails. There is no phone number to contact them. Customers should not have to repurchase the product due to PLT shipping error. This is a terrible customer service.”

Helpful Report

Posted 6 years ago

“When i tried to pay through PayPal it would take me back to the site and say my cart was empty. When i tried to enter in my debit card info, it took me to a screen prompting me to fill out some banking info that looked like it was from my bank. At this point, i decided I did not trust this site and did not purchase any items. Reading some of these reviews, I am glad I didn't make a purchase.”

Helpful Report

Posted 6 years ago

“They advertise 50% off, but when ordering, do not give you the opportunity to input the code. And they do not respond to emails! This website is a scam!”

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Posted 6 years ago

“I ordered some items on Nov 21, checked back a few days later using the tracking button and it says my shipment was delievered on June 7 in Texas! When I live on the West side and I had the correct address. Both the dates and the address were messed up. I thought this would be a good brand to shop at seeing as it was affordable and many youtubers spoke about it however it has not been a pleasant experience for me. I am waiting to hear back from their customer service and I am extremely disapointed at this entire mess of a situation, it is unproffesional and confusing as to how such a mistake could be made . I did not order from this website prior to this experience and I will not be ordering again unless a miracle occurs or their customer service makes sure mistakes like this do not happen again. I will update this review once I have received a response however as of now I would rate it 1 star based on affordability only.”

Helpful Report

Posted 6 years ago

“Can I choose 0 stars? This was absolutely the worst decision to buy from pretty little things! Please guys don't make the same mistake as me. I bought over $180 worth of items due to the timer of 50% off sale (which is actually permanent). My order took so long to arrive to me. When it finally did, every single thing was HORRIBLE quality! Literally unwearable. Then to make matters worse, they don't have an online system to process returns so you just send it to the p.o box. But they have no process to track returns. I had to contact them when I saw that it had been delivered. It has been 5 months and a whole lot of emails sent from my end only for them to tell me that they cannot refund me. I am absolutely appalled. So disappointing.”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews