PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,348 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience. Merchandise was really poor quality and sizing is way off~!!! Returns from US are not easy and will not be shopping here again.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear the quality and sizing wasn't up to our usual standard and you've had problems with your returns. We'd love to pass your feedback to our quality team so they can take action and avoid this happening in future. I've sent you a follow-up message requesting a little more info so we can get this sorted. Speak soon, Dominie

Posted 6 years ago

“I live in the US, and when I went to order I selected a US size 6. However I received a UK size 6 and US size 2! It clearly says on the website "choose your US size". Customer service is adamant about no mistake was made on their part. They said because they are a UK company, we will get UK sizes, regardless of what's on the website. I do not recommend, especially if you're outside of the UK.”

Helpful Report

Posted 6 years ago

Hi Channie, I'm sorry to hear you had problems with the sizing. I've had a look at your order and I can see you placed this through our UK site so all the sizes are in the UK conversion. I'll add the US site link below for you and all sizes and currency will be as you'd normally order: https://www.prettylittlething.us I'll also send you a private message, if there's anything else I can help with just hit reply. Thank you, Dominie

Posted 6 years ago

“in 2017 the site was great, reasonable prices meets good quality. the quality now is below poor, plus price hikes making it just another greedy company online. I have sent back my past 6 items for poor quality or colours which arent anything like the site. It is truly become one of the worst online retailers, such a shame as it was once amazing”

Helpful Report

Posted 6 years ago

“DONT do It!!!. Dress did not look nothing like pic, confusion about receipt of return(I had to send proof), and half the price of the dress refunded. I have not received my money 2 months later... I have multiple attempts to reach out to them!”

Helpful Report

Posted 6 years ago

“I never used to have a problem with PLT until the order I have just receieved. The sizes are now completely off. I am normally a size 12-14 but a 14 this time round was far too tight. I have size 12 clothing from PLT which fits perfectly but now cannot fit into a 14. If ordering from this shop always order the size up!”

Helpful Report

Posted 6 years ago

“Honestly the cheapest and fishy Smelling PVC they could skrimp together to make this ‘skirt’ Fake advertising! Matte in image and this is definitely not matte Such a joke! Pretty little thing are a cheap ass tack company Advise anyone not to bother.”

Helpful Report

Posted 6 years ago

“Shipping is fair! Sizes are totally off! The material of all the clothing is extremely cheap! You are better off ordering on AliExpress and paying a quarter of the price because what they sell on their site I can find from China! The advertisement of the clothes on the models is on point but once you receive your item it’s a complete joke! The dresses are see through and extremely thin. I threw money in the garbage making this order!”

Helpful Report

Posted 6 years ago

“Customer Service efficiency is terrible. No telephone line just contact through twitter dms - which is fine as you do get a reply but customer service do absolutely nothing. I accidentally ordered to the wrong address as it had already been automatically saved. On three separate occasions I was told that they were able to change the address to my current one and that the delivery service had been informed so I was very grateful. Each time the parcel was delivered to the same wrong address as nothing had been resolved. Eventually had to travel to the other address to pick up my package which cost unnecessary time and money. It's as if the customer service is just there to appease customers but never actually follows through.”

Helpful Report

Posted 6 years ago

“PLT is hit and miss. Orders I have placed usually arrive quite promptly and the clothes are usually ok for a few wears. This site is really good for going out dresses and festival wear and things that you dont have a lot of traffic in and out the washing machine as the clothes get tatty quickly (due to mediocre quality). Returns take ages to process to your bank if you want your money back dont bother trying to exchange or do anything complicated just send it back and re order (it takes too long to get a response for anything complicated and by the time someone actually replies your opportunity to return has gone). Other than the returns I have found PLT to be exactly what it says on the tin, its marketed towards teens and young girls and I find it good for this as its quite reasonably priced.”

Helpful Report

Posted 6 years ago

“It’s been 9 weeks and I got nothing— finally I emailed them and they said there was a problem with the address. That address works for every single other shipment I’ve ever had. And what would’ve happened if I never contacted them…? Shady business practices. Now they only provide repetitive, non-informative email responses. So far no refund.”

Helpful Report

Posted 6 years ago

“The company reaaaallly need to get an exchange service especially when their clothes are a size too small. I have used PLT before and the sizes used to be accurate but the last 2 times I’ve ordered they’ve been too small. Last time I got my money back for the delivery on my next order and the man was very helpful. However this time the person on the chat told me it wasn’t possible to get a refund on the delivery charges even though I want to buy the dress again. It’s really annoying because I have now paid £8 in delivery charges and it’s due to poor sizing, as I am an 8s in every shop I use including other online stores like ASOS and missguided so I’m quite disappointed.”

Helpful Report

Posted 6 years ago

“I ordered several Items from them but then my order got lost and I only heard of this because I spoke to the customer service online and I asked to resend the Items, I then got an E-mail with my new order number but in this order one Item from the original order was missing (WICH I HAD ALREADY PAID FOR) the order arrived yesterday but I sent everything back because the quality was soooo bad. I hope I will at least get a refund. DO NOT ORDER FROM THEM IT'S A TOTAL WASTE OF MONEY!!!!!”

Helpful Report

Posted 6 years ago

“Terrible customer service especially with retiring a bathing suit, I sent the bathing suit back over a month ago and still have not received my refund and just received and email stating that they can’t refund me because it’s been a month, which doesn’t make sense as I sent them the bathing suit over a month ago with the order number etc. Do yourself a favour and DO NOT order from here”

Helpful Report

Posted 6 years ago

“I have ordered multiple times over the past couple of years, never had an issue.. always on time.. no issues with clothing sizing etc.. however ordered a dress Monday.. paid years next day delivery.. tuesday.. no dress email to wait another 24 hours.. I got this dress to wear for a wedding Friday! I have ordered the same dress in hope it arrives tomorrow.. considering if it is not ok I will have to go shopping tomorrow! But have no idea whatsoever it will turn up! Pretty little thing on this occasion you have disappointed me! I have had to search and didnt think I would come across these negative reviews never having problems. Turns out I am not the only one! Sort it out!”

Helpful Report

Posted 6 years ago

“Pretty little thing stole nearly £100 out of my bank account (no order)and are now daudeling when it comes to putting the money back in saying wait and see if the money goes back in by the 24th other wise we can contact the finance team. Contact the straight away, this is theft!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“All the clothes are very cute but they are cheaply made my dress I just bought the zipper just came right off it’s not because I couldn’t fit literally it just came off before I could even put the dress on. I guess it makes sense why everything is always on sale”

Helpful Report

Posted 6 years ago

“The first time i ordered from PLT they had sent me the wrong item, i ordered bottoms but they sent me a top and although it was their fault they still expected me to pay the delivery fee back to them which was ridiculous since it was their mistake to begin with, on top of that it wasn't even the right size. Didn't even bother returning that so i just gave it to a friend. This was a year ago 2018. Now, decided to give them a shot (2019), big mistake. Because they had gotten my size wrong the first time i wanted to clarify. I DMed on IG AND emailed them cuz i needed to know asap since a lot of the items i wanted were low in stock. Customer Service on IG got back to me first, i had asked her "If i order a size 8UK it'll come back to me as a 4CAD correct?" customer service told me yes. I make my order. Next morning i get an email from customer service because i had msged them both. The customer service via email told me that if i changed the tab for CAD then i would just order my size as a CAD because the warehouse would do the conversion for me. So i tried to explain to her that the girl via IG didn't tell me that and that i had already put in my order and shouldn't have to pay for it to be returned but she kept telling me unfortunately it's there policy that they don't pay for returns. Unbelievable.. never ordering from them again.”

Helpful Report

Posted 6 years ago

“I ordered 3 sets of bikinis and it only took 4 days to arrive, which was way sooner than they had estimated. The shape of each bikini set are a really nice fit and I love the colours. The only thing I would do is order a size 8 instead of 6 for the top but I just about get away with it. Overall I am really happy with my order and will purchase from PLT again.”

Helpful Report

Posted 6 years ago

“everything that i ordered was way too small which was pretty surprising to me b/c i never usually have that problem. fast shipping but when i everything came there were loose threads and everything was so hard to get on. i don’t think i’ll be ordering again it was a waste of a $90 which bought me four items. if considering ordering u might want to size up. such a bummer”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,348 reviews