PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on this site 10 days in advance to needing the items and got an email 7 days later saying they received my return. I never received this order. I contacted customer support and they said there had been an issue with delivery and said they would refund me. I got no apology no offer to re-send nothing even though it was there fault not mind. Now I have no outfit for my occasion. Used to love this site but it's gone downhill majorly recently as this hasn't been my first issue with them!”

Helpful Report

Posted 6 years ago

Hey Aisling, Sorry to hear your order wasn't delivered and returned to us instead. It looks like there was an error between our warehouse and the couriers, so the order was returned to us. As the order has been refunded, we're not able to send out the parcel again, however, you can take advantage of our current 40% off, to get the latest looks cheaper. Thanks Usman

Posted 6 years ago

“I ordered a huge order on the 2nd of July which was expected to be received on the 20th of July. It is now the 16th of August and i still haven’t received my order, no tracking updates, excuses that the “system doesn’t show anything”. i’ve been told to wait and now i’m not impatient, i’m just disappointed and disgusted with my first and last overall pretty little thing experience. When i track my order what it says is that the order is CLOSED BY SYSTEM NO DELIVERY CONFIRMED ??? so what is that supposed to me. so disappointed.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not received your order yet. I've looked into this for you and the local customs authourity for the country that the order is being shipped to have confirmed known delays in orders getting cleared. You're able to reach out to your local customs office or post office to confirm this. As the delay is a known delay confirmed by the local authourity, we will need to allow longer for the order to be delivered. Please quote the tracking normal when you reach out to them and they'll be able to provide more information. Thanks Usman

Posted 6 years ago

“I love buying from PLT. They're perfect size for me. And they have multiple styles you can choose from. The materials are good quality and super comfy and cute.”

Helpful Report

Posted 6 years ago

Hey Jaylyn, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 6 years ago

“I didn’t receive my order as I wanted”

Helpful Report

Posted 6 years ago

Hey Randy, Sorry to hear your order hasn't landed with you yet. I've checked the tracking on your recent order and it's currently being processed by the national postal service. Once the order is ready for delivery, the tracking will update to show it's out for delivery. Thanks Usman

Posted 6 years ago

“Amazing quality clothing and parcels get here very quickly”

Helpful Report

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 6 years ago

“Bought some light blue ankle rise skinny jean's after searching hard for a pair and found some on PLT and was very pleased. They fit well, nice quality and look great and were the right colour I was after. Had an email telling me they had been dispatched and they arrived promptly. Overall a great first experience shopping with PLT.”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“I guess it is my fault bc i didnt Get the material of the pantss meaning. But at the same time i think the pictures of the bike shorts i ordered were misleading. They looked shiny and like bike pants. But they actually were really bad material and also super seethrough. As i do not live in uk its pointless to send them back. But i was super disappointed.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear the shorts weren't as expected. I've asked our Quality control team to check the stock we have and make sure they match the image on site. Depending on where you're returning from, we offer reduced fee returns services which can be found here https://www.prettylittlething.com/returns-policy Thanks Usman

Posted 6 years ago

“My parcel was SQUEEZED so hard through my letterbox the sunglasses broke Delivery driver didn’t bother ringing on doorbell. Second time this has happened Will not be ordering again”

Helpful Report

Posted 6 years ago

Hey Fatimah, Thanks for letting us know about this and I'm sorry to hear this happened. I've raised this with the courier company, so they can speak to the driver and make sure this doesn't happen in the future. Please could you reach out to our customer service team with a clear picture of the sunglasses and we'll get this sorted for you. Thanks Usman

Posted 6 years ago

“I loved everything I ordered my clothes fit me perfectly well pretty little thing is my favourite shop”

Helpful Report

Posted 6 years ago

Hey Carmelle, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Brilliant service clothing is always lovely I'm always a very happy customer”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“I did not receive my order and there is no way to contact them as when I am trying to use tracking number it.loads an error!!! I am very disappointed and still waiting for my order and can't ask for a refund!!!”

Helpful Report

Posted 6 years ago

Hey, Thanks for reaching out to let us know you've not been able to get in touch with us. I'm sorry to hear about this. I've looked into this for you and can see you've been in touch with our customer service team via our online live chat. You can also reach out via our social media help pages on Twitter, Insta and Whatsapp. Thanks Usman

Posted 6 years ago

“Excellent service.Will buy again”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

“Best clothes”

Helpful Report

Posted 6 years ago

Hey Malenkaaga, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“extremely thin material. don’t even have to be standing in the sun or bent over to notice the cheapness! shorts i bought instantly ripped when i put them on and i can’t return them.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear the material was thin and the shorts ripped on the first wear. Please could you reach out to our customer service team with a clear picture of the fault and they'll be able to get this sorted for you. Thanks Usman

Posted 6 years ago

“Every item I buy is near enough always up to its standard. If I’m even unsatisfied the return policy is super easy and I always get refunded.”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback. Have an amazing week. Thanks Usman

Posted 6 years ago

“Should be zero, I ordered a mask with next day delivery but it took 5 days to arrive and when the mask came it was such a bad quality and I am unable to use it.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not had the best experience with us. I've raised this with our logistics and quality control teams. I'll make sure it's investigated why the order was so late and action is taken to reduce the chances of this happening in the future. Our quality control team will run further tests on the mask to make sure all the stock is up to standard and pass on any feedback to our supplier. Thanks Usman

Posted 6 years ago

“A few items weren’t the same colour as they were on the website and weren’t true to size one item was supposed to be a L in tops but didn’t fit and barely fit my sister who’s a size 8/10.”

Helpful Report

Posted 6 years ago

Hey, Thanks for letting us know the colours didn't match onsite or the sizing wasn't on point. I'm really sorry about this. I've raised this with our website and quality control team, so they can check the stock and make sure it better matches the image on site. They'll also pass on any feedback to our suppliers to make sure they stick closer to our size guide in the future. Thanks Usman

Posted 6 years ago

“Clothes were perfect, size, quality ✔️ Excellent value for money. ✔️ Fast delivery ✔️”

Helpful Report

Posted 6 years ago

Hey Hayley, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“The sizing of the clothes not true to size. Clothes that should have lining don't and are see through. I'm an 18-20AU and purchased from 18-22 for some items to be bigger on purpose and even with the variance of sizes still didn't fit. Sending it all back and will not be purchasing again not reliable enough. Only thing that was good was the shipping time frame. Very disappointing! Has cost me in shipping and time and don't have anything cute to wear!”

Helpful Report

Posted 6 years ago

Hey Mary, Sorry to hear the sizing was on point. Sizing can vary depending on the style and fitting of the item but we do try to stick to our size guide as much as possible. I've raised this with our quality control and buying teams, so they can speak to our suppliers of these items and make sure they stick to our size guide in the future. Thanks Usman

Posted 6 years ago

“I ordered two dresses from PLT that were expected to be here last week. I’ve never had any problems with PLT orders before but, they never arrived, I know due to COVID some items may be delayed. So I wasn’t too concerned. I later received an email explaining I had returned the items, and a refund was in process. I never even received the dresses, very confused and displeased ☹️”

Helpful Report

Posted 6 years ago

Hey, Thanks for letting us know delivery wasn't attempted, I'm really sorry about this. I've looked into this for you and it looks like there was an error between our warehouse and the couriers depot, so the order was returned back to us instead. We're looking into how this happened and what we can do to reduce the chances of this happening in the future. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews